TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
RBiskup from
Good tool as long as you don't make a mistake
Somehow, I managed to add an extra letter to my last name on the 1040. Turbotax did not catch it. I submitted my federal return. I got a text from Turbotax indicating that my return had been rejected and I would have to do an amendment. The text directed me to my email where I had a message with the following error code from the IRS: R0000-500-01. I went to my Turbotax tool, but the tool did not in any way identify the error. I went back to my saved file and found the mistake and fixed it. I then went through the amendment process as the email indicated. When I was done, Tubotax would not let me e-file my amendment because it said I did not e-file my initial return. There appears to be a glitch between the IRS software and the Turbotax software. Eventually, I was able to delete my amendment and e-fil my "updated" 1040.
Date published: 2022-03-13
Rated 5 out of 5 by
GM32018 from
The Best Product Ever!
Ellen is an awesome lady! Great service and very knowledgeable. I was comfortable with her, and she facilitated things in order for me to file.
Date published: 2022-03-13
Rated 5 out of 5 by
LisaMG67 from
Great and easy tax return process
Barbara was great. She was super knowledgeable and helpful.
Date published: 2022-03-13
Rated 5 out of 5 by
TyFog2002 from
Great experience
Very very friendly and would recommend to friends and family
Date published: 2022-03-13
Rated 5 out of 5 by
shark tooth from
turbo tax rocks
Easy to use. Free, and they even itemize if you think you have more than 25100 in deductions.
Date published: 2022-03-13
Rated 5 out of 5 by
David Kaye from
Turbo Tax Experience
The online process was relatively smooth until I hit an issue with income being reported in two states. Diane the Turbo Tax Live Expert did a great job resolving the issue!
Date published: 2022-03-13
Rated 5 out of 5 by
Julie 28 from
great
I engaged with an online support rep named Megan and she was fabulous. I also spoke to Douglas and he was also great. They were both very knowledgeable and patient.
Date published: 2022-03-13
Rated 5 out of 5 by
Lucy88752 from
very easy to use, especially transferring info
Have used Turbotax for many years. Love the pop up boxes for info- I read everything! Also very convenient to have past info accessible and to auto populate fields.
Date published: 2022-03-13
Rated 4 out of 5 by
SusanMad from
Really helpful
As I get older, it becomes more of a chore. However, with Turbo Tax it relieves the burden.
Date published: 2022-03-13
Rated 5 out of 5 by
Gastonian2021 from
Easy
TurboTax Business is easy and self explanatory even a caveman can use it.
All TurboTax® Offerings Reviews - Page 8429
Date published: 2022-03-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
RBiskup from
Good tool as long as you don't make a mistake
Somehow, I managed to add an extra letter to my last name on the 1040. Turbotax did not catch it. I submitted my federal return. I got a text from Turbotax indicating that my return had been rejected and I would have to do an amendment. The text directed me to my email where I had a message with the following error code from the IRS: R0000-500-01. I went to my Turbotax tool, but the tool did not in any way identify the error. I went back to my saved file and found the mistake and fixed it. I then went through the amendment process as the email indicated. When I was done, Tubotax would not let me e-file my amendment because it said I did not e-file my initial return. There appears to be a glitch between the IRS software and the Turbotax software. Eventually, I was able to delete my amendment and e-fil my "updated" 1040.
Date published: 2022-03-13
Rated 5 out of 5 by
GM32018 from
The Best Product Ever!
Ellen is an awesome lady! Great service and very knowledgeable. I was comfortable with her, and she facilitated things in order for me to file.
Date published: 2022-03-13
Rated 5 out of 5 by
LisaMG67 from
Great and easy tax return process
Barbara was great. She was super knowledgeable and helpful.
Date published: 2022-03-13
Rated 5 out of 5 by
TyFog2002 from
Great experience
Very very friendly and would recommend to friends and family
Date published: 2022-03-13
Rated 5 out of 5 by
shark tooth from
turbo tax rocks
Easy to use. Free, and they even itemize if you think you have more than 25100 in deductions.
Date published: 2022-03-13
Rated 5 out of 5 by
David Kaye from
Turbo Tax Experience
The online process was relatively smooth until I hit an issue with income being reported in two states. Diane the Turbo Tax Live Expert did a great job resolving the issue!
Date published: 2022-03-13
Rated 5 out of 5 by
Julie 28 from
great
I engaged with an online support rep named Megan and she was fabulous. I also spoke to Douglas and he was also great. They were both very knowledgeable and patient.
Date published: 2022-03-13
Rated 5 out of 5 by
Lucy88752 from
very easy to use, especially transferring info
Have used Turbotax for many years. Love the pop up boxes for info- I read everything! Also very convenient to have past info accessible and to auto populate fields.
Date published: 2022-03-13
Rated 4 out of 5 by
SusanMad from
Really helpful
As I get older, it becomes more of a chore. However, with Turbo Tax it relieves the burden.
Date published: 2022-03-13
Rated 5 out of 5 by
Gastonian2021 from
Easy
TurboTax Business is easy and self explanatory even a caveman can use it.
All TurboTax® Offerings Reviews - Page 8429
Date published: 2022-03-13