TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from UNHAPPY ABOUT BEING CHARGED IVE USED YOU GUYS FOR YEARS AND NEVER HAD ANY ISSUES WITH ANYTHING UNTIL THIS YEAR. I HAD TO UPGRADE TO DELUXE FOR 60.00 BC OF HEALTH INSURANCE, OK FINE, BUT TO BE CHARGED AN EXTRA 40.00 ON TOP OF THAT JUST BC I WANT THEM TO TO TAKE IT FROM MY REFUND???? WHAT THE HELL PEOPLE? THATS NOT FAIR!!! THAT SHOULDNT BE RIGHT! NOT SURE IF NEXT YEAR ILL FILE WITH YOU GUYS BECAUSE OF THIS A REFUND OF 40.00 WOULD BE NICE, SERIOUSLY
Date published: 2021-03-03
Rated 5 out of 5 by from Why can't there be six-stars????? Thirty minutes and we were done! Easy peasy! I'd recommend it to everyone!
Date published: 2021-03-03
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8423
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from UNHAPPY ABOUT BEING CHARGED IVE USED YOU GUYS FOR YEARS AND NEVER HAD ANY ISSUES WITH ANYTHING UNTIL THIS YEAR. I HAD TO UPGRADE TO DELUXE FOR 60.00 BC OF HEALTH INSURANCE, OK FINE, BUT TO BE CHARGED AN EXTRA 40.00 ON TOP OF THAT JUST BC I WANT THEM TO TO TAKE IT FROM MY REFUND???? WHAT THE HELL PEOPLE? THATS NOT FAIR!!! THAT SHOULDNT BE RIGHT! NOT SURE IF NEXT YEAR ILL FILE WITH YOU GUYS BECAUSE OF THIS A REFUND OF 40.00 WOULD BE NICE, SERIOUSLY
Date published: 2021-03-03
Rated 5 out of 5 by from Why can't there be six-stars????? Thirty minutes and we were done! Easy peasy! I'd recommend it to everyone!
Date published: 2021-03-03
Rated 5 out of 5 by from Very straight forward Live expert was very thorough and helpful. Would highly recommend turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from LOVE IT Super easy and you can do it from the comfort of your own home
Date published: 2021-03-03
Rated 3 out of 5 by from Everything Fine Until E-Filing After completing form I waited a couple of weeks to file Federal/State and when I tried to file I received the somewhat common " Tax Season not open" error. Community help allowed me to submit Federal but State never would eFile; mailed instead. TT need to do a better job of identifying whatever triggers this message and checking it in the Review process.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Experience, Easy to Use Great experience easy to use. Appreciate the ease of this application and communication.
Date published: 2021-03-03
Rated 2 out of 5 by from Too many hidden fees Every added feature (stock market filing, cryptocurrency filing, state income filing) cost extra fee. Not a fan.
Date published: 2021-03-03
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8423