TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I Love Turbo Tax. So efficient, thorough, accurate Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by from Timely and knowledgable Turbo Tax Experts!!! Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by from Never Again Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is Awesome Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
Rated 2 out of 5 by from Very disappointed! Turbo calculated a recovery rebate last year. I was not eligible. I had to pay it back. This year my return was once again rejected much like last year. I do not like the fact that Turbo did not alert me to error on calculations in 2020 and had no fix for consistent rejection by IRS even though I used tax transcript and AGI and PIN were correct and even gave it a new PIN number.
Date published: 2022-04-13
Rated 5 out of 5 by from worth the peace of mind We have been using turbo tax for several years! The peace of mind of knowing that we are using a program that is easy and reliable is worth it!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great tool Easy and simple process, great tool to work on your tax return
Date published: 2022-04-13
Rated 3 out of 5 by from Less and less confident in Turbo Tax I have used Turbo Tax for over a decade. This year was the most frustrating by far. I had sessions that did not save the updates; forms that were impossible to correct during the file review; and entries that would have resulted in paying more tax if I did not catch it through my own review. My confidence in Turbo Tax is at an all-time low.
Date published: 2022-04-13
Rated 4 out of 5 by from Pretty good and easy to use . most things here very easy . But after multiple years of using this and having previous years return on the same computer . I wish the program would scan previous yaers for needed info and bring it forward .
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 8422
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Love Turbo Tax. So efficient, thorough, accurate Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by from Timely and knowledgable Turbo Tax Experts!!! Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by from Never Again Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax is Awesome Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
Rated 2 out of 5 by from Very disappointed! Turbo calculated a recovery rebate last year. I was not eligible. I had to pay it back. This year my return was once again rejected much like last year. I do not like the fact that Turbo did not alert me to error on calculations in 2020 and had no fix for consistent rejection by IRS even though I used tax transcript and AGI and PIN were correct and even gave it a new PIN number.
Date published: 2022-04-13
Rated 5 out of 5 by from worth the peace of mind We have been using turbo tax for several years! The peace of mind of knowing that we are using a program that is easy and reliable is worth it!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is great tool Easy and simple process, great tool to work on your tax return
Date published: 2022-04-13
Rated 3 out of 5 by from Less and less confident in Turbo Tax I have used Turbo Tax for over a decade. This year was the most frustrating by far. I had sessions that did not save the updates; forms that were impossible to correct during the file review; and entries that would have resulted in paying more tax if I did not catch it through my own review. My confidence in Turbo Tax is at an all-time low.
Date published: 2022-04-13
Rated 4 out of 5 by from Pretty good and easy to use . most things here very easy . But after multiple years of using this and having previous years return on the same computer . I wish the program would scan previous yaers for needed info and bring it forward .
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 8422