TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Lynn10000 from
I Love Turbo Tax. So efficient, thorough, accurate
Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by
JACK 316 from
Timely and knowledgable Turbo Tax Experts!!!
Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by
AKWK from
TURBO TAX IS AWESOME!
I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by
Justcallmedissatisfied from
Never Again
Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by
ddigger from
Turbo Tax is Awesome
Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
Rated 2 out of 5 by
CVM21 from
Very disappointed!
Turbo calculated a recovery rebate last year. I was not eligible. I had to pay it back. This year my return was once again rejected much like last year. I do not like the fact that Turbo did not alert me to error on calculations in 2020 and had no fix for consistent rejection by IRS even though I used tax transcript and AGI and PIN were correct and even gave it a new PIN number.
Date published: 2022-04-13
Rated 5 out of 5 by
Mbher from
worth the peace of mind
We have been using turbo tax for several years! The peace of mind of knowing that we are using a program that is easy and reliable is worth it!
Date published: 2022-04-13
Rated 5 out of 5 by
Nik15955 from
Turbo Tax is great tool
Easy and simple process, great tool to work on your tax return
Date published: 2022-04-13
Rated 3 out of 5 by
CWD1948 from
Less and less confident in Turbo Tax
I have used Turbo Tax for over a decade. This year was the most frustrating by far. I had sessions that did not save the updates; forms that were impossible to correct during the file review; and entries that would have resulted in paying more tax if I did not catch it through my own review. My confidence in Turbo Tax is at an all-time low.
Date published: 2022-04-13
Rated 4 out of 5 by
phastphil from
Pretty good and easy to use .
most things here very easy . But after multiple years of using this and having previous years return on the same computer . I wish the program would scan previous yaers for needed info and bring it forward .
All TurboTax® Offerings Reviews - Page 8422
Date published: 2022-04-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Lynn10000 from
I Love Turbo Tax. So efficient, thorough, accurate
Wonderfully guided experience. It did throw me into a standardized category involuntarily and I had to search to find how to change it back to Itemized, but it got done! Customer service was excellent and patient. I had to call with other issues.
Date published: 2022-04-13
Rated 5 out of 5 by
JACK 316 from
Timely and knowledgable Turbo Tax Experts!!!
Ryan was excellent in helping me get an additional $2000 in refund money.
Date published: 2022-04-13
Rated 5 out of 5 by
AKWK from
TURBO TAX IS AWESOME!
I used Turbo Tax for more than 10 years and I will never change to another program Turbo Tax has all you need to file your taxes. It is Awesome!
Date published: 2022-04-13
Rated 1 out of 5 by
Justcallmedissatisfied from
Never Again
Not happy with the way TurboTax Deluxe handled the fact that I had W-2Gs from a state other than my home state. Even though TurboTax Deluxe ultimately did not file a return for the state where I received the W-2Gs the TurboTax Deluxe handling established the W-2G issued state as the primary state and forced me to additionally buy my home state for $45 + tax and charged me $25 to e-file in my home state. I call it a "Nickel and Dime" process. Furthermore, while there was very little data to enter for the W-2Gs, the process was very slow taking an average of 8 minutes per W-2G to enter - I had 17 entries therefore the process of entering the W-2Gs took more than 2 hours! Never again will I use TurboTax Deluxe. Instead I will be using a local tax professional.
Date published: 2022-04-13
Rated 4 out of 5 by
ddigger from
Turbo Tax is Awesome
Have enjoyed using Turbo Tax and Intuit Products for many, many years. Started using Quicken when it was a DOS product. I am not sure TT is better online vs purchasing the program.
Date published: 2022-04-13
Rated 2 out of 5 by
CVM21 from
Very disappointed!
Turbo calculated a recovery rebate last year. I was not eligible. I had to pay it back. This year my return was once again rejected much like last year. I do not like the fact that Turbo did not alert me to error on calculations in 2020 and had no fix for consistent rejection by IRS even though I used tax transcript and AGI and PIN were correct and even gave it a new PIN number.
Date published: 2022-04-13
Rated 5 out of 5 by
Mbher from
worth the peace of mind
We have been using turbo tax for several years! The peace of mind of knowing that we are using a program that is easy and reliable is worth it!
Date published: 2022-04-13
Rated 5 out of 5 by
Nik15955 from
Turbo Tax is great tool
Easy and simple process, great tool to work on your tax return
Date published: 2022-04-13
Rated 3 out of 5 by
CWD1948 from
Less and less confident in Turbo Tax
I have used Turbo Tax for over a decade. This year was the most frustrating by far. I had sessions that did not save the updates; forms that were impossible to correct during the file review; and entries that would have resulted in paying more tax if I did not catch it through my own review. My confidence in Turbo Tax is at an all-time low.
Date published: 2022-04-13
Rated 4 out of 5 by
phastphil from
Pretty good and easy to use .
most things here very easy . But after multiple years of using this and having previous years return on the same computer . I wish the program would scan previous yaers for needed info and bring it forward .
All TurboTax® Offerings Reviews - Page 8422
Date published: 2022-04-13