TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax Great Job I always have the most incredible experience with the tax experts they are so knowledgeable; no matter what question is asked they know the answer and the guidance to direct you through your issue, patience by waiting as i figure out what to ask and how to navigate through the system, and they are always so personable by treating you like a person and not a number on a call list. I appreciate the experts and all that they do every year for business or individual tax perpartion
Date published: 2021-03-08
Rated 5 out of 5 by from COVID-19 Relief 9815E form, Unlike in HR Block! I'm a long-time HR Block user. I switched to Turbotax because they allowed me to claim a relief for and 401k distribution due to COVID. Very happy with the experience. I'll definitely use it next year!
Date published: 2021-03-08
Rated 4 out of 5 by from Tubro Tax Deluxe Easy to use and good Service and I used it for 20 yrs
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Review I use for fairly complex returns and is user friendly. Appreciate the explanations boxes provided.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo tax and two state return I have been using Turbo Tax for years. This year and last, needed to do two states and some my income was taxed by both states. Not much help from Turbo Tax on this and it took me a while to figure it out. Difficult going back and forth between the state returns.
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax needs significant improvement The software should make sure that all return items are fully checked before e-filing. I had to go back & repair an entry after I e-filed & paid the fee. I needed the help team to complete the issue. Also, clearer explanations & guidance would be a major enhancement.
Date published: 2021-03-08
Rated 5 out of 5 by from Great Job Thank you for the no charge section. It really helps those that hardly get any refunds to begin with. And transferring previous information is a great time saver. Thank you
Date published: 2021-03-08
Rated 4 out of 5 by from Had to Restart at End I've used TurboTax for years and it is so lovely and helpful. The only thing that bugged me this time around is that halfway through filing it gave me the option of paying $50 to fill in more details that would have given me a $60 return. So, figuring that I could spend another 30 minutes for ten bucks, I did it. But then at the end it said it would charge me $60 plus another $40, so I had to restart. I wished there was an option for me to switch back to the free filing at the end.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbotax is the bomb This is the first time I ever used Turbotax. I was impressed by it, very user friendly. If I was unsure about an item, the answer box was very clear in explaining the answer.
Date published: 2021-03-08
Rated 5 out of 5 by from So Easy and Quick! I was so frustrated and confused as I was trying to fill out tax forms on my own and TurboTax streamlined the process and gave me support every step of the way.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 8419
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Great Job I always have the most incredible experience with the tax experts they are so knowledgeable; no matter what question is asked they know the answer and the guidance to direct you through your issue, patience by waiting as i figure out what to ask and how to navigate through the system, and they are always so personable by treating you like a person and not a number on a call list. I appreciate the experts and all that they do every year for business or individual tax perpartion
Date published: 2021-03-08
Rated 5 out of 5 by from COVID-19 Relief 9815E form, Unlike in HR Block! I'm a long-time HR Block user. I switched to Turbotax because they allowed me to claim a relief for and 401k distribution due to COVID. Very happy with the experience. I'll definitely use it next year!
Date published: 2021-03-08
Rated 4 out of 5 by from Tubro Tax Deluxe Easy to use and good Service and I used it for 20 yrs
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Review I use for fairly complex returns and is user friendly. Appreciate the explanations boxes provided.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo tax and two state return I have been using Turbo Tax for years. This year and last, needed to do two states and some my income was taxed by both states. Not much help from Turbo Tax on this and it took me a while to figure it out. Difficult going back and forth between the state returns.
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax needs significant improvement The software should make sure that all return items are fully checked before e-filing. I had to go back & repair an entry after I e-filed & paid the fee. I needed the help team to complete the issue. Also, clearer explanations & guidance would be a major enhancement.
Date published: 2021-03-08
Rated 5 out of 5 by from Great Job Thank you for the no charge section. It really helps those that hardly get any refunds to begin with. And transferring previous information is a great time saver. Thank you
Date published: 2021-03-08
Rated 4 out of 5 by from Had to Restart at End I've used TurboTax for years and it is so lovely and helpful. The only thing that bugged me this time around is that halfway through filing it gave me the option of paying $50 to fill in more details that would have given me a $60 return. So, figuring that I could spend another 30 minutes for ten bucks, I did it. But then at the end it said it would charge me $60 plus another $40, so I had to restart. I wished there was an option for me to switch back to the free filing at the end.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbotax is the bomb This is the first time I ever used Turbotax. I was impressed by it, very user friendly. If I was unsure about an item, the answer box was very clear in explaining the answer.
Date published: 2021-03-08
Rated 5 out of 5 by from So Easy and Quick! I was so frustrated and confused as I was trying to fill out tax forms on my own and TurboTax streamlined the process and gave me support every step of the way.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 8419