TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very proactive, Excellent stuff!! I had used Turbo Tax because it is excellent. The Turbo Tax-staff are professional!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast n easy Fast and easy nice ans easy love it very nice friendly
Date published: 2021-02-24
Rated 5 out of 5 by from Easy Breezy Very simple. It took me less than 1 hour to complete everything and transmit!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use!! I was well pleased with the ease of use of this website, and I'll be using it again in the years to come!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Loved using TurboTax®! Things went quite smooth with TurboTax®. I came to a point with doing my CA State Income Tax where they asked for a Form 1095-A, which I DO NOT HAVE OR NEED! It would NOT let me go on with a "Continue" tab to click on. I did nothing after that for a week+. Today I went back to attempt to finish my returns and it let me do that without further problems. Only thing I did not understand was that there was no indication of my CA Franchise Tax Board Return being filed, oir the refund amount. But I'm a 74-year-old Vietnam100% disabled veteran and may have missed or misunderstood something. If I don't hear anything from the State, I will get in touch with TurboTax® and find out why.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is simple, easy to use and the best product on the market for completing taxes!
Date published: 2021-02-24
Rated 5 out of 5 by from 5 STARS FOR LIVE CHAT Kena on live chat was awesome. She stayed with me and helped me figure out a difficult thing very patiently for a couple hours. Very much appreciated. Thank you!!1
Date published: 2021-02-24
Rated 4 out of 5 by from Easy Flow We appreciate the added videos and we find it is easy to navigate.
Date published: 2021-02-24
Rated 5 out of 5 by from helpful and fast ! Helpful and patient. Fast. Saved 100.00 using turbotax with live help.
Date published: 2021-02-24
Rated 2 out of 5 by from TurboTax Live Has Several flaws Unfortunately, Live had a lot of technical issues that are very impactful for filing taxes. It took me ALL day to get my taxes done, including bringing in 4 of your Experts to help me figure out why the system was adding information I did not say "YES" too. Glitches included: Dependent care that wasn;t there, adding 2019 Charities that I had deleted (three times), the W2 revision that was NOT applicable to my Employer (and other users have complained about) and bringing in estimated taxes that I did NOT enter. I am sorry to say, I should not have switched over to Live for this filing. 25 years using TurboTax, really disappointed that what I ended up needing Live assistance for were all glitches caused by the technical flaws in the system, so I paid for assistance in fixing those flaws to make sure my Return was accurate.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8410
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very proactive, Excellent stuff!! I had used Turbo Tax because it is excellent. The Turbo Tax-staff are professional!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast n easy Fast and easy nice ans easy love it very nice friendly
Date published: 2021-02-24
Rated 5 out of 5 by from Easy Breezy Very simple. It took me less than 1 hour to complete everything and transmit!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use!! I was well pleased with the ease of use of this website, and I'll be using it again in the years to come!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Loved using TurboTax®! Things went quite smooth with TurboTax®. I came to a point with doing my CA State Income Tax where they asked for a Form 1095-A, which I DO NOT HAVE OR NEED! It would NOT let me go on with a "Continue" tab to click on. I did nothing after that for a week+. Today I went back to attempt to finish my returns and it let me do that without further problems. Only thing I did not understand was that there was no indication of my CA Franchise Tax Board Return being filed, oir the refund amount. But I'm a 74-year-old Vietnam100% disabled veteran and may have missed or misunderstood something. If I don't hear anything from the State, I will get in touch with TurboTax® and find out why.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is simple, easy to use and the best product on the market for completing taxes!
Date published: 2021-02-24
Rated 5 out of 5 by from 5 STARS FOR LIVE CHAT Kena on live chat was awesome. She stayed with me and helped me figure out a difficult thing very patiently for a couple hours. Very much appreciated. Thank you!!1
Date published: 2021-02-24
Rated 4 out of 5 by from Easy Flow We appreciate the added videos and we find it is easy to navigate.
Date published: 2021-02-24
Rated 5 out of 5 by from helpful and fast ! Helpful and patient. Fast. Saved 100.00 using turbotax with live help.
Date published: 2021-02-24
Rated 2 out of 5 by from TurboTax Live Has Several flaws Unfortunately, Live had a lot of technical issues that are very impactful for filing taxes. It took me ALL day to get my taxes done, including bringing in 4 of your Experts to help me figure out why the system was adding information I did not say "YES" too. Glitches included: Dependent care that wasn;t there, adding 2019 Charities that I had deleted (three times), the W2 revision that was NOT applicable to my Employer (and other users have complained about) and bringing in estimated taxes that I did NOT enter. I am sorry to say, I should not have switched over to Live for this filing. 25 years using TurboTax, really disappointed that what I ended up needing Live assistance for were all glitches caused by the technical flaws in the system, so I paid for assistance in fixing those flaws to make sure my Return was accurate.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8410