TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
Rated 5 out of 5 by from love it makes something very difficult very easy! glad i used them.
Date published: 2022-04-19
Rated 5 out of 5 by from It was awesome, I'll use it again. It was fun and easy to use. I'd recommend it to anyone
Date published: 2022-04-19
Rated 5 out of 5 by from First Time User I was hesitant to use TurboTax, but it has walked me through each and every step wit ease. It also gives you extra information on what choices you are making before hand...just to be sure! I love that. I am very satisfied with my process here and will be using this again.
Date published: 2022-04-19
Rated 2 out of 5 by from Does not handel extension errors at all Uggh. Filed an extension. Got a success message. The next day I get an email that the extension was rejected by IRS. I log back into Turbo Tax -- NO IFNO ON STATUS of rejection, no way to file new extension, no indication if payment went through. Crapppppy!
Date published: 2022-04-19
Rated 5 out of 5 by from Have been using forever Have been using for over 30 years maybe more. Always makes tax time simple
Date published: 2022-04-19
Rated 5 out of 5 by from I love turbo tax! I love turbo tax it is so easy to use! It makes my life so much easier and it’s so helpful!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is all it is advertised as. Turbo Tax is very helpful whe3 I make Mistakes. I've used it for many years and it always does the job.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
Rated 5 out of 5 by from love it makes something very difficult very easy! glad i used them.
Date published: 2022-04-19
Rated 5 out of 5 by from It was awesome, I'll use it again. It was fun and easy to use. I'd recommend it to anyone
Date published: 2022-04-19
Rated 5 out of 5 by from First Time User I was hesitant to use TurboTax, but it has walked me through each and every step wit ease. It also gives you extra information on what choices you are making before hand...just to be sure! I love that. I am very satisfied with my process here and will be using this again.
Date published: 2022-04-19
Rated 2 out of 5 by from Does not handel extension errors at all Uggh. Filed an extension. Got a success message. The next day I get an email that the extension was rejected by IRS. I log back into Turbo Tax -- NO IFNO ON STATUS of rejection, no way to file new extension, no indication if payment went through. Crapppppy!
Date published: 2022-04-19
Rated 5 out of 5 by from Have been using forever Have been using for over 30 years maybe more. Always makes tax time simple
Date published: 2022-04-19
Rated 5 out of 5 by from I love turbo tax! I love turbo tax it is so easy to use! It makes my life so much easier and it’s so helpful!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is all it is advertised as. Turbo Tax is very helpful whe3 I make Mistakes. I've used it for many years and it always does the job.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8395