TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from So worth it! Between the easy access to documents and outstanding customer service, I am a customer indefinitely.
Date published: 2022-04-06
Rated 5 out of 5 by from Saved me thousands, and found me a refund! TurboTax Live was a lifesaver! Not only did it save us thousands on our taxes this year, but our appointed CPA actually determined we were owed a refund! It doesn't get any better than that!
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is great just don't get delux service Overall a great experience. The people that work there are awesome! Just selected the incorrect service, thought the delux would maybe be different. What I'm trying to say is that you can do if by yourself and quickly just chatting with their experts and answering the software's questions. Still, do not regret using them since me and my husband were filling for the first time in the US. Would use and recommend their service.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax Live was Easy Carole provided excellent help and I felt confident my return was done correctly.
Date published: 2022-04-06
Rated 2 out of 5 by from fatal flaw cannot import brokerage account info like the personal side of TT. Uuuuuge problem.
Date published: 2022-04-06
Rated 5 out of 5 by from Awesome Thanks.................................................................................................................................
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax is awesome I did not use the turbo tax live this time. I felt like i wasn't sure about my input so I started all over.
Date published: 2022-04-06
Rated 5 out of 5 by from Would like to have our tax preparer as a friend. Other than the fact that he preferred golden retrievers over Australian shepherds, Barry was a gem of a preparer. I know, we are getting old because it seems that the majority of people that we deal with in business are incogitant. So Barry was a breath of fresh air.....an island of excellence in a sea of mediocrity. Can't say enough good things. The right question? 5 stars. Attentive to our concerns? 5 stars, Precise and concise? Have to give him 4 stars on that one because he talked to much about his golden retriever and not enough about our Aussie......just kidding..5 stars. You get the drift.
Date published: 2022-04-06
Rated 4 out of 5 by from Got The Job Done I used a hired tax prep person with this service. It took a little longer than I expected and I did a lot of work organizing and gathering all my itemized deductions in spreadsheets to help my tax prep person. I saw that not all of our itemized deductions were used. So I asked which one's, that way next year I will not waste time recording and gathering those. I specifically wanted to know if my special needs child education expenses were deductible- because they are getting quite expensive- and our public schools in Texas are not adequate enough to teach my special needs child. I actually need to homeschool him. The tax prep person avoided my question. It would have been nice to get a direct answer. That way I can better budget for next year and not spend so liberally, if I can not write off those deductions. I simple answer about what expenses she was able to deduct would have been very helpful to my record keeping for next year- which I believe made my tax preparation easier. Furthermore, I did not make much profit for my daycare Vs. expenses. This is actually making me quit the business because it was such a loss and we were not able to use all of our itemized deductions. And we have no idea which ones were omitted from the return. I kind of think this makes it hard for people to better record keep and budget for the next year when the tax prep person is not open about this part of their tax return. I wonder if it is because they want people to come back next year and not know which deductions to use in case they would try to just use their software and do their taxes on their own. Because the difference in pricing is significant otherwise. But honestly, for people with businesses and several deductions and those who have a little more complicated taxes- a lot of us still want someone else to do this work for us. I think they should communicate a little better about which deductions they used and did not use.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Review Great thank you for all the help. It was very useful
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8377
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So worth it! Between the easy access to documents and outstanding customer service, I am a customer indefinitely.
Date published: 2022-04-06
Rated 5 out of 5 by from Saved me thousands, and found me a refund! TurboTax Live was a lifesaver! Not only did it save us thousands on our taxes this year, but our appointed CPA actually determined we were owed a refund! It doesn't get any better than that!
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is great just don't get delux service Overall a great experience. The people that work there are awesome! Just selected the incorrect service, thought the delux would maybe be different. What I'm trying to say is that you can do if by yourself and quickly just chatting with their experts and answering the software's questions. Still, do not regret using them since me and my husband were filling for the first time in the US. Would use and recommend their service.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax Live was Easy Carole provided excellent help and I felt confident my return was done correctly.
Date published: 2022-04-06
Rated 2 out of 5 by from fatal flaw cannot import brokerage account info like the personal side of TT. Uuuuuge problem.
Date published: 2022-04-06
Rated 5 out of 5 by from Awesome Thanks.................................................................................................................................
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax is awesome I did not use the turbo tax live this time. I felt like i wasn't sure about my input so I started all over.
Date published: 2022-04-06
Rated 5 out of 5 by from Would like to have our tax preparer as a friend. Other than the fact that he preferred golden retrievers over Australian shepherds, Barry was a gem of a preparer. I know, we are getting old because it seems that the majority of people that we deal with in business are incogitant. So Barry was a breath of fresh air.....an island of excellence in a sea of mediocrity. Can't say enough good things. The right question? 5 stars. Attentive to our concerns? 5 stars, Precise and concise? Have to give him 4 stars on that one because he talked to much about his golden retriever and not enough about our Aussie......just kidding..5 stars. You get the drift.
Date published: 2022-04-06
Rated 4 out of 5 by from Got The Job Done I used a hired tax prep person with this service. It took a little longer than I expected and I did a lot of work organizing and gathering all my itemized deductions in spreadsheets to help my tax prep person. I saw that not all of our itemized deductions were used. So I asked which one's, that way next year I will not waste time recording and gathering those. I specifically wanted to know if my special needs child education expenses were deductible- because they are getting quite expensive- and our public schools in Texas are not adequate enough to teach my special needs child. I actually need to homeschool him. The tax prep person avoided my question. It would have been nice to get a direct answer. That way I can better budget for next year and not spend so liberally, if I can not write off those deductions. I simple answer about what expenses she was able to deduct would have been very helpful to my record keeping for next year- which I believe made my tax preparation easier. Furthermore, I did not make much profit for my daycare Vs. expenses. This is actually making me quit the business because it was such a loss and we were not able to use all of our itemized deductions. And we have no idea which ones were omitted from the return. I kind of think this makes it hard for people to better record keep and budget for the next year when the tax prep person is not open about this part of their tax return. I wonder if it is because they want people to come back next year and not know which deductions to use in case they would try to just use their software and do their taxes on their own. Because the difference in pricing is significant otherwise. But honestly, for people with businesses and several deductions and those who have a little more complicated taxes- a lot of us still want someone else to do this work for us. I think they should communicate a little better about which deductions they used and did not use.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Review Great thank you for all the help. It was very useful
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8377