TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Online Version Was Just OKAY Often the help links or links to get more info on a topic while going through the return did not work. Most of the time there was a message that said "Try Again Later". I had used TurboTax Products in the past and appreciated the quick help information. Getting to ItsDeductible through the Tools Search rather than just through the Donations section was different than past experiences. Other than those issues, I found the online turbo tax self employed product to be very thorough and easy to navigate.
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointed Again Last year my return was rejected for e-file. Had to file paper returns. Still waiting on refund from 2020. I learned this is due to a problem in the program for widow(er)s filing. This year I had to pay TWICE to file because the code from the first software I purchased was rejected. So done with TurboTax. Switching to TaxAct next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a lifesaver! I filed with confidence because when I had questions, they were answered. I had the option of clicking a button that provided an explanation OR asking a live tax person.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Quick & easy, just like your mom; except for forcing me to do a review
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing! I was very pleased! Easy, I will definitely use them again!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy, Effective, and Efficient I've used TurboTax for about 15 years. I love that I can do on my own schedule and that the software easily walks through all of the possible income, deductions, and tax-credits. The bonus is that the cost is much less than having someone prepare it for me.
Date published: 2022-04-18
Rated 3 out of 5 by from Still room for improvement A trouble occurred when updating new employment credit. It's irrelevant item but somehow trigged out. To the worst, the system always requested the owner ID I didn't have at different occasions or at check points. It wasn't solved till the end and really an embarrassed experience. A good software/application of the type should always provide options (or back option) or solutions when something went wrong or users get into troubles for any reasons. Unfortunately this time it's not the case; you could not move back for a reset or restart of the part.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo tax premier sucks and did not work I tried to use the premier option for my crypto and it kept loading a 1098 from coinbase that was not mine
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome I was scared to even attempt this even though in years past I've done it. Wow it was so simple and so fast.
Date published: 2022-04-18
Rated 5 out of 5 by from Great software for beginners as well The software is excellent. It is very easy to and easy to navigate. I used it to file Form 1065 for the first time.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 838
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Online Version Was Just OKAY Often the help links or links to get more info on a topic while going through the return did not work. Most of the time there was a message that said "Try Again Later". I had used TurboTax Products in the past and appreciated the quick help information. Getting to ItsDeductible through the Tools Search rather than just through the Donations section was different than past experiences. Other than those issues, I found the online turbo tax self employed product to be very thorough and easy to navigate.
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointed Again Last year my return was rejected for e-file. Had to file paper returns. Still waiting on refund from 2020. I learned this is due to a problem in the program for widow(er)s filing. This year I had to pay TWICE to file because the code from the first software I purchased was rejected. So done with TurboTax. Switching to TaxAct next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a lifesaver! I filed with confidence because when I had questions, they were answered. I had the option of clicking a button that provided an explanation OR asking a live tax person.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Quick & easy, just like your mom; except for forcing me to do a review
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing! I was very pleased! Easy, I will definitely use them again!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy, Effective, and Efficient I've used TurboTax for about 15 years. I love that I can do on my own schedule and that the software easily walks through all of the possible income, deductions, and tax-credits. The bonus is that the cost is much less than having someone prepare it for me.
Date published: 2022-04-18
Rated 3 out of 5 by from Still room for improvement A trouble occurred when updating new employment credit. It's irrelevant item but somehow trigged out. To the worst, the system always requested the owner ID I didn't have at different occasions or at check points. It wasn't solved till the end and really an embarrassed experience. A good software/application of the type should always provide options (or back option) or solutions when something went wrong or users get into troubles for any reasons. Unfortunately this time it's not the case; you could not move back for a reset or restart of the part.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo tax premier sucks and did not work I tried to use the premier option for my crypto and it kept loading a 1098 from coinbase that was not mine
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome I was scared to even attempt this even though in years past I've done it. Wow it was so simple and so fast.
Date published: 2022-04-18
Rated 5 out of 5 by from Great software for beginners as well The software is excellent. It is very easy to and easy to navigate. I used it to file Form 1065 for the first time.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 838