TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Slow, unintuitive, and leaves you wondering It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
Rated 3 out of 5 by from Came back only because the other service was worse Your product is definitely easier than the "service" I used last year, but I felt I got hit with that unexpected fee at the end. My printer isn't working, so I had no choice but to cough up the extra charge. Made me a little resentful...
Date published: 2022-04-14
Rated 5 out of 5 by from So easy to use! As a clergy member it can be so confusing to figure out tax law with housing allowances, self-employment tax and all the other details. TurboTax makes it so easy to do on my own.
Date published: 2022-04-14
Rated 1 out of 5 by from Products are confusing I bought Turbotax at Costco, then began an online return. However, the code from costco was for the desktop product, and I could not download the data from one platform onto the other without purchasing the software. So I paid double. The packaging and online information was unclear, at best. At worst, it was knowingly deceptive.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is cooler than cool It was my very first time using turbo tax and it was great. The experts were great and really helpful. Overally, l'm satisfied.
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tac excellent it is enough with clear explanations and other references from the IRS and also other users
Date published: 2022-04-14
Rated 4 out of 5 by from Makes Filing a Lot Easier I like Turbo Tax because it walks you through your return and does all the hard work for you. That being said, it tries several times to get you to pay more (upgrade), and you don't find out how much you will pay for the program until the end when all the work is done. It would be nice if everything was upfront and they just accepted the program you chose in the beginning.
Date published: 2022-04-14
Rated 5 out of 5 by from Thank you Turbo Tax This was a GREAT way to file for my teenage kids with jobs! They were able to enter all their information and learned how to do their taxes on their own.
Date published: 2022-04-14
Rated 5 out of 5 by from Always Go Turbo! We needed help, we reached out and an expert called back within 5 minutes. Was taking step by step to fix the problem and it was ! Expert was very knowledgeable, patient, kind and considerate, Best customer service I have had since before 2020!
Date published: 2022-04-14
Rated 5 out of 5 by from Easy User friendly and worth the money, would recommend it to anyone
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8370
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Slow, unintuitive, and leaves you wondering It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
Rated 3 out of 5 by from Came back only because the other service was worse Your product is definitely easier than the "service" I used last year, but I felt I got hit with that unexpected fee at the end. My printer isn't working, so I had no choice but to cough up the extra charge. Made me a little resentful...
Date published: 2022-04-14
Rated 5 out of 5 by from So easy to use! As a clergy member it can be so confusing to figure out tax law with housing allowances, self-employment tax and all the other details. TurboTax makes it so easy to do on my own.
Date published: 2022-04-14
Rated 1 out of 5 by from Products are confusing I bought Turbotax at Costco, then began an online return. However, the code from costco was for the desktop product, and I could not download the data from one platform onto the other without purchasing the software. So I paid double. The packaging and online information was unclear, at best. At worst, it was knowingly deceptive.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is cooler than cool It was my very first time using turbo tax and it was great. The experts were great and really helpful. Overally, l'm satisfied.
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tac excellent it is enough with clear explanations and other references from the IRS and also other users
Date published: 2022-04-14
Rated 4 out of 5 by from Makes Filing a Lot Easier I like Turbo Tax because it walks you through your return and does all the hard work for you. That being said, it tries several times to get you to pay more (upgrade), and you don't find out how much you will pay for the program until the end when all the work is done. It would be nice if everything was upfront and they just accepted the program you chose in the beginning.
Date published: 2022-04-14
Rated 5 out of 5 by from Thank you Turbo Tax This was a GREAT way to file for my teenage kids with jobs! They were able to enter all their information and learned how to do their taxes on their own.
Date published: 2022-04-14
Rated 5 out of 5 by from Always Go Turbo! We needed help, we reached out and an expert called back within 5 minutes. Was taking step by step to fix the problem and it was ! Expert was very knowledgeable, patient, kind and considerate, Best customer service I have had since before 2020!
Date published: 2022-04-14
Rated 5 out of 5 by from Easy User friendly and worth the money, would recommend it to anyone
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 8370