TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
Nope12345654321 from
Slow, unintuitive, and leaves you wondering
It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
Rated 3 out of 5 by
Duped in ABQ from
Came back only because the other service was worse
Your product is definitely easier than the "service" I used last year, but I felt I got hit with that unexpected fee at the end. My printer isn't working, so I had no choice but to cough up the extra charge. Made me a little resentful...
Date published: 2022-04-14
Rated 5 out of 5 by
91Adam from
So easy to use!
As a clergy member it can be so confusing to figure out tax law with housing allowances, self-employment tax and all the other details. TurboTax makes it so easy to do on my own.
Date published: 2022-04-14
Rated 1 out of 5 by
Grumpy4L from
Products are confusing
I bought Turbotax at Costco, then began an online return. However, the code from costco was for the desktop product, and I could not download the data from one platform onto the other without purchasing the software. So I paid double. The packaging and online information was unclear, at best. At worst, it was knowingly deceptive.
Date published: 2022-04-14
Rated 5 out of 5 by
NHGGYUHN from
TurboTax is cooler than cool
It was my very first time using turbo tax and it was great. The experts were great and really helpful. Overally, l'm satisfied.
Date published: 2022-04-14
Rated 5 out of 5 by
big dariano from
turbo tac excellent
it is enough with clear explanations and other references from the IRS and also other users
Date published: 2022-04-14
Rated 4 out of 5 by
MA15 from
Makes Filing a Lot Easier
I like Turbo Tax because it walks you through your return and does all the hard work for you. That being said, it tries several times to get you to pay more (upgrade), and you don't find out how much you will pay for the program until the end when all the work is done. It would be nice if everything was upfront and they just accepted the program you chose in the beginning.
Date published: 2022-04-14
Rated 5 out of 5 by
Mom of working boys from
Thank you Turbo Tax
This was a GREAT way to file for my teenage kids with jobs! They were able to enter all their information and learned how to do their taxes on their own.
Date published: 2022-04-14
Rated 5 out of 5 by
Tracys Chance from
Always Go Turbo!
We needed help, we reached out and an expert called back within 5 minutes. Was taking step by step to fix the problem and it was ! Expert was very knowledgeable, patient, kind and considerate, Best customer service I have had since before 2020!
Date published: 2022-04-14
Rated 5 out of 5 by
jmf20145 from
Easy
User friendly and worth the money, would recommend it to anyone
All TurboTax® Offerings Reviews - Page 8370
Date published: 2022-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Nope12345654321 from
Slow, unintuitive, and leaves you wondering
It leaves you wondering too often. Should I do this or that? Why? Why not? On top of that, the interface is slow and poorly designed - why can I only see 25% of a tax form on my 28" monitor? I don't know, but I doubt anyone at Intuit can tell you either because the design is so poor I don't see how it would pass as a college programming assignment. Will be getting a real accountant next year to avoid the hassle of burning 2 days in this program.
Date published: 2022-04-14
Rated 3 out of 5 by
Duped in ABQ from
Came back only because the other service was worse
Your product is definitely easier than the "service" I used last year, but I felt I got hit with that unexpected fee at the end. My printer isn't working, so I had no choice but to cough up the extra charge. Made me a little resentful...
Date published: 2022-04-14
Rated 5 out of 5 by
91Adam from
So easy to use!
As a clergy member it can be so confusing to figure out tax law with housing allowances, self-employment tax and all the other details. TurboTax makes it so easy to do on my own.
Date published: 2022-04-14
Rated 1 out of 5 by
Grumpy4L from
Products are confusing
I bought Turbotax at Costco, then began an online return. However, the code from costco was for the desktop product, and I could not download the data from one platform onto the other without purchasing the software. So I paid double. The packaging and online information was unclear, at best. At worst, it was knowingly deceptive.
Date published: 2022-04-14
Rated 5 out of 5 by
NHGGYUHN from
TurboTax is cooler than cool
It was my very first time using turbo tax and it was great. The experts were great and really helpful. Overally, l'm satisfied.
Date published: 2022-04-14
Rated 5 out of 5 by
big dariano from
turbo tac excellent
it is enough with clear explanations and other references from the IRS and also other users
Date published: 2022-04-14
Rated 4 out of 5 by
MA15 from
Makes Filing a Lot Easier
I like Turbo Tax because it walks you through your return and does all the hard work for you. That being said, it tries several times to get you to pay more (upgrade), and you don't find out how much you will pay for the program until the end when all the work is done. It would be nice if everything was upfront and they just accepted the program you chose in the beginning.
Date published: 2022-04-14
Rated 5 out of 5 by
Mom of working boys from
Thank you Turbo Tax
This was a GREAT way to file for my teenage kids with jobs! They were able to enter all their information and learned how to do their taxes on their own.
Date published: 2022-04-14
Rated 5 out of 5 by
Tracys Chance from
Always Go Turbo!
We needed help, we reached out and an expert called back within 5 minutes. Was taking step by step to fix the problem and it was ! Expert was very knowledgeable, patient, kind and considerate, Best customer service I have had since before 2020!
Date published: 2022-04-14
Rated 5 out of 5 by
jmf20145 from
Easy
User friendly and worth the money, would recommend it to anyone
All TurboTax® Offerings Reviews - Page 8370
Date published: 2022-04-14