TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Hidden fees $60 deluxe but then there is a hidden $40 fee. So they take $100 from you just to get you a few extra dollars.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax went well Mary Beth was very helpful. Paying taxes was made a lot easier.
Date published: 2021-03-03
Rated 2 out of 5 by from will not be returning I spent a week without any word from anyone, after I had initially spoken to the first ‘tax expert’.. called 3 times to get help. The first 2 were the same. ‘I’ll send a message, see what I can do.’ The second person I had a bit of hope for because they said that if I didn’t hear from my original tax expert they would give me a new one. Next day, didn’t hear back at all. So I called again. The second tax expert did not let me finish speaking. Every question she asked I was interrupted. Needless to say I was very frustrated and will not be returning to turbo tax ever again. Terrible customer service.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and helpful My taxes were rejected and it was easy to re submit
Date published: 2021-03-03
Rated 5 out of 5 by from the best Provides the best services to the customers.They also have customer care services who are ready to work with the clients.
Date published: 2021-03-03
Rated 5 out of 5 by from always an easy experience its always so easy and fast i always recomend it!!
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax 2020 Step-by-step method is easy especially when prompted for info.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is Great I love TurboTax. It is so easy to use and so accurate. I'm a return customer, and glad this service is still available and only getting easier to use. Thank you TurboTAx.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo tax is okay! I do my family taxes using the free tax however I was charged 150.00. Is it due to my email address. I use my computer to complete my brothers, sons and myself using my email address since no one has a computer?
Date published: 2021-03-03
Rated 5 out of 5 by from Great experience with TurboTax Live Our experience with TurboTax Live was amazing. The expert I worked with was courteous, attentive, pleasant, and efficient. When I added a few documents I had forgotten about after they had finished our taxes, the expert was pleasant about it all and had them refigured in short order. The time quoted versus actual time was great as well.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8370
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hidden fees $60 deluxe but then there is a hidden $40 fee. So they take $100 from you just to get you a few extra dollars.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax went well Mary Beth was very helpful. Paying taxes was made a lot easier.
Date published: 2021-03-03
Rated 2 out of 5 by from will not be returning I spent a week without any word from anyone, after I had initially spoken to the first ‘tax expert’.. called 3 times to get help. The first 2 were the same. ‘I’ll send a message, see what I can do.’ The second person I had a bit of hope for because they said that if I didn’t hear from my original tax expert they would give me a new one. Next day, didn’t hear back at all. So I called again. The second tax expert did not let me finish speaking. Every question she asked I was interrupted. Needless to say I was very frustrated and will not be returning to turbo tax ever again. Terrible customer service.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and helpful My taxes were rejected and it was easy to re submit
Date published: 2021-03-03
Rated 5 out of 5 by from the best Provides the best services to the customers.They also have customer care services who are ready to work with the clients.
Date published: 2021-03-03
Rated 5 out of 5 by from always an easy experience its always so easy and fast i always recomend it!!
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax 2020 Step-by-step method is easy especially when prompted for info.
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is Great I love TurboTax. It is so easy to use and so accurate. I'm a return customer, and glad this service is still available and only getting easier to use. Thank you TurboTAx.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo tax is okay! I do my family taxes using the free tax however I was charged 150.00. Is it due to my email address. I use my computer to complete my brothers, sons and myself using my email address since no one has a computer?
Date published: 2021-03-03
Rated 5 out of 5 by from Great experience with TurboTax Live Our experience with TurboTax Live was amazing. The expert I worked with was courteous, attentive, pleasant, and efficient. When I added a few documents I had forgotten about after they had finished our taxes, the expert was pleasant about it all and had them refigured in short order. The time quoted versus actual time was great as well.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8370