TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Like Turbo Tax Sandra called to assist me with my questions. She was excellent! Very knowledgeable and patient with answering my questions & explaining. Thank you Sandra.
Date published: 2023-03-01
Rated 4 out of 5 by from a little bit of a learning curve from past years. Once program was downloaded and properly installed, usage was quite simple for the most part.
Date published: 2023-03-01
Rated 1 out of 5 by from Typical Cooporation Had me reenter info a few times, kept getting spammed with advertisements for things I didn't need. Didn't save anything on my taxes and paid all fees. So basically, TurboTax didn't do anything for me.
Date published: 2023-03-01
Rated 5 out of 5 by from easy to follow very easy to follow. provides guidance every step of the way.
Date published: 2023-03-01
Rated 4 out of 5 by from Good customer service!! Good overall experience, ran into some minor issues, but we will see how it goes in the long run.
Date published: 2023-03-01
Rated 2 out of 5 by from so much mystery, so much time wasted the app has now asked me perhaps 50 times whether i want to upgrade, so rude. simple things that show up on the return like "APB", TT help doesn't seem to have a clue, yet the app puts in into the return. There are lots of things like this. When ever I leave the app and then come back in I have to reverify lots of stuff, over and over again. The system generated like 8 OID form 1099s. Yet I had no OID. Removing them took, looking up OID in help, keying a precise phrase (as recommended) into the search box, & then removing them one by one. the pause between screens is way too long. again rude. TT did a crappy job of copying over from last year. I might as well have started over. I still have no idea what my Cap Loss carryover total might be... I could go on.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax takes the headache out of filing I move too much for my job and having to figure out all the different state taxes is a headache, but with Turbo Tax its so easy. They have it all figured out for me. Plus when I do run into a problem, I know they have my back.
Date published: 2023-03-01
Rated 1 out of 5 by from Miss-leading Payment I thought I was paying my federal taxes but I was apparently buying turbo tax premium. This is not a service that I needed at all and it costs more than what I needed to pay for my federal tax
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use I was able to do my taxes with very little effort.
Date published: 2023-03-01
Rated 3 out of 5 by from Mostly great until… I felt it was great until I received a late 1099 form after filing. The online system to correct stinks. My 1099-PATR is non farm income so it’s just a dividend. Impossible to get a clear answer how to handle(help or community). Did a web search so I think I did it right. TurboTax tells you to “jump” to a form but that option is not available. Hope its fixed by next year or I will use different program
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8359
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Like Turbo Tax Sandra called to assist me with my questions. She was excellent! Very knowledgeable and patient with answering my questions & explaining. Thank you Sandra.
Date published: 2023-03-01
Rated 4 out of 5 by from a little bit of a learning curve from past years. Once program was downloaded and properly installed, usage was quite simple for the most part.
Date published: 2023-03-01
Rated 1 out of 5 by from Typical Cooporation Had me reenter info a few times, kept getting spammed with advertisements for things I didn't need. Didn't save anything on my taxes and paid all fees. So basically, TurboTax didn't do anything for me.
Date published: 2023-03-01
Rated 5 out of 5 by from easy to follow very easy to follow. provides guidance every step of the way.
Date published: 2023-03-01
Rated 4 out of 5 by from Good customer service!! Good overall experience, ran into some minor issues, but we will see how it goes in the long run.
Date published: 2023-03-01
Rated 2 out of 5 by from so much mystery, so much time wasted the app has now asked me perhaps 50 times whether i want to upgrade, so rude. simple things that show up on the return like "APB", TT help doesn't seem to have a clue, yet the app puts in into the return. There are lots of things like this. When ever I leave the app and then come back in I have to reverify lots of stuff, over and over again. The system generated like 8 OID form 1099s. Yet I had no OID. Removing them took, looking up OID in help, keying a precise phrase (as recommended) into the search box, & then removing them one by one. the pause between screens is way too long. again rude. TT did a crappy job of copying over from last year. I might as well have started over. I still have no idea what my Cap Loss carryover total might be... I could go on.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax takes the headache out of filing I move too much for my job and having to figure out all the different state taxes is a headache, but with Turbo Tax its so easy. They have it all figured out for me. Plus when I do run into a problem, I know they have my back.
Date published: 2023-03-01
Rated 1 out of 5 by from Miss-leading Payment I thought I was paying my federal taxes but I was apparently buying turbo tax premium. This is not a service that I needed at all and it costs more than what I needed to pay for my federal tax
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use I was able to do my taxes with very little effort.
Date published: 2023-03-01
Rated 3 out of 5 by from Mostly great until… I felt it was great until I received a late 1099 form after filing. The online system to correct stinks. My 1099-PATR is non farm income so it’s just a dividend. Impossible to get a clear answer how to handle(help or community). Did a web search so I think I did it right. TurboTax tells you to “jump” to a form but that option is not available. Hope its fixed by next year or I will use different program
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8359