TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy, quick, simple. Easy step by step process, user friendly, I love that I can pause and come back as needed. Will continue to use turbo!
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is Great I decided to use turbo tax to be able to get free help from an expert since I had recently moved and my taxes were a bit more confusing. I was paired with Tax Expert Lorena and she made it really easy for me to understand and helped me get the best refund possible all for FREE.
Date published: 2022-02-23
Rated 2 out of 5 by from Not Great They have no support unless you pay more than what a tax place would cost. Keep getting an error and nobody is available for assistance.
Date published: 2022-02-23
Rated 5 out of 5 by from Great Very impressed with Turbo and the chat that assisted me with questions
Date published: 2022-02-23
Rated 2 out of 5 by from Hidden Fees No cool about the hidden fees when you request to pay turbotax using your refund. $39 for allowing turbotax to use part of my refund as payment for their service
Date published: 2022-02-23
Rated 5 out of 5 by from Simple Easy to use and quick to get through. I plan to continue using TurboTax.
Date published: 2022-02-23
Rated 2 out of 5 by from NOT SO GREAT i had over 4000 in refunds but now i only get 2000 back
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Great service easy to file helpful make things easy
Date published: 2022-02-23
Rated 1 out of 5 by from unfair I have used Turbo Tax for a few years now and they keep making me pay for ¨deluxe services¨ because my return is ¨to complicated¨. I had two w-2s and one health insurance form and they charged me 39 dollars. My tax return was the most basic and least complicated return compared to others. They also now make you pay to file state and federal together for 44 or 39 dollars. They took my entire return. Next year I will be paying somebody to do my taxes since turbo tax is now too expensive to use and I know if I have a private tax person they can get me a lot more back. Turbo tax used to be a good source for people who could not afford other private options.
Date published: 2022-02-23
Rated 5 out of 5 by from Super easy I have been using TurboTax since I think 2006? I do not think I will ever change it. I wish they would go back to letting you put some of your refund into gift cards. I used to use those throughout the next year to pay for restaurant visits for my kids birthdays, etc.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8355
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy, quick, simple. Easy step by step process, user friendly, I love that I can pause and come back as needed. Will continue to use turbo!
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is Great I decided to use turbo tax to be able to get free help from an expert since I had recently moved and my taxes were a bit more confusing. I was paired with Tax Expert Lorena and she made it really easy for me to understand and helped me get the best refund possible all for FREE.
Date published: 2022-02-23
Rated 2 out of 5 by from Not Great They have no support unless you pay more than what a tax place would cost. Keep getting an error and nobody is available for assistance.
Date published: 2022-02-23
Rated 5 out of 5 by from Great Very impressed with Turbo and the chat that assisted me with questions
Date published: 2022-02-23
Rated 2 out of 5 by from Hidden Fees No cool about the hidden fees when you request to pay turbotax using your refund. $39 for allowing turbotax to use part of my refund as payment for their service
Date published: 2022-02-23
Rated 5 out of 5 by from Simple Easy to use and quick to get through. I plan to continue using TurboTax.
Date published: 2022-02-23
Rated 2 out of 5 by from NOT SO GREAT i had over 4000 in refunds but now i only get 2000 back
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Great service easy to file helpful make things easy
Date published: 2022-02-23
Rated 1 out of 5 by from unfair I have used Turbo Tax for a few years now and they keep making me pay for ¨deluxe services¨ because my return is ¨to complicated¨. I had two w-2s and one health insurance form and they charged me 39 dollars. My tax return was the most basic and least complicated return compared to others. They also now make you pay to file state and federal together for 44 or 39 dollars. They took my entire return. Next year I will be paying somebody to do my taxes since turbo tax is now too expensive to use and I know if I have a private tax person they can get me a lot more back. Turbo tax used to be a good source for people who could not afford other private options.
Date published: 2022-02-23
Rated 5 out of 5 by from Super easy I have been using TurboTax since I think 2006? I do not think I will ever change it. I wish they would go back to letting you put some of your refund into gift cards. I used to use those throughout the next year to pay for restaurant visits for my kids birthdays, etc.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8355