TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is awesome Every time I needed assistance, all the agents were professional and knowledgeable.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax was easy to follow at most part It was easy to read tax information.. it was very informative and easy to understand and follow.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is terrific I like how TurboTax prompts and educates through the entire process. Initially was trying out the online version but decided to buy the actual program through Sams Club. Super easy to load (and less expensive if filing with deductions and supports one state submission). I used TurboTax last year as well. Not sure what went wrong but TT had my 2021 numbers incorrect which caused some corrections on form entries that TT was trying to carry over.
Date published: 2023-03-15
Rated 5 out of 5 by from Easy and simple to understand I've used turbo tax for years now and they have always been excellent. Always feel confident using them, despite there recent drama!
Date published: 2023-03-15
Rated 1 out of 5 by from I was not able to upload my New York Return I had a very difficult experience using TurboTax and QuickBooks. First I spent hours trying to import my QuickBooks online to QuickBooks desktop because that is the only way to import into TurboTax Business. This was a problem of its own, at the end of it all, QuickBooks desktop was not able to read my qbo. file so I was not able to transfer my QuickBooks to TurboTax. Finally after redoing and inputting everything into TurboTax manually, I ran into a new issue. TurboTax would not allow me to work on my NYC return. I was able to file my NJ return but the NYC return would not appear in TurboTax Desktop. I tried hours to make it work, uninstalled the program, used the official CLEANSTATES turbo tax tool that I found for this exact problem and it did not work. I called support and spend an hour with them, they couldn't figure it out and hung up on me. Overall it was a very challenging experience, I was not able to fix the problem with the NYC tax return. I hope I can at least receive a refund of $55 for the NYC tax return.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax is awesome We had great experience with TurboTax for many years
Date published: 2023-03-15
Rated 5 out of 5 by from Very convenient Very convenient and efficient. Excellent product. recommended
Date published: 2023-03-15
Rated 4 out of 5 by from Does a good job but stop asking me to buy MAX If you continue interrupting my progress by asking my to purchase max over and over again I will consider using a different product.
Date published: 2023-03-15
Rated 2 out of 5 by from Good product, but it should not be necessary Turbotax tries to sell "upgrade" packages several times throughout the filing process. It is a for-profit service seeking to exploit the necessity of tax filing to rake in profits from those who have no other alternative. To which one may argue "...but filing taxes is so complex! Turbotax makes it easier." Such a take is superficially correct, but fundamentally nearsighted. Our tax system is so complex to navigate due in part to lobbying efforts by companies offering tax preparation services (inlcuding of course, Intuit!) In most developed countries, filing taxes is a breeze. The government tracks financial information throughout the year, citizens confirm the number, and it's done. There is no reason why the US, with one of the world's highest GDPs, should not have a similar system. If Intuit truly wanted to make tax filing easier for us, the company would spend it's lobbying money on getting the governement to make taxes easier, rather than creating and advertising a system like Turbotax which gradually pushes each user from "free," to "standard," to "premium," to "max." Tax preparation and filing should be an interaction solely between the taxpayer and their government, with no third parties involved. The system itself is well-designed, and easy to use. Good job on the web development. My one qualm about the interface itself is that I find it condescending. The racetrack timer, the amorphous smiling figures, and the childish loading screens read as somewhat insulting to the intelligence of the user. I will continue using turbotax for as long as our federal and state tax rules necessitate aid from a preparer or a large amount of time and personal focus. Much like in the case of Wifi, healthcare, running water, electricity, heat, and shelter I will continue to pay for the service solely out of necessity. To Intuit: you built a good product, but it's purpose is the privatization of a fundamental necessity. Such things, in my opinion, should never be privatized. The work Turbotax does should be a government service.
Date published: 2023-03-15
Rated 5 out of 5 by from Thanks Turbo Tax I was able to easily handle my tax return using Turbo Tax Deluxe, which includes self-employment business income, retirement income, investment income, and social security income. All went very well. No questions asked.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 836
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Every time I needed assistance, all the agents were professional and knowledgeable.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax was easy to follow at most part It was easy to read tax information.. it was very informative and easy to understand and follow.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is terrific I like how TurboTax prompts and educates through the entire process. Initially was trying out the online version but decided to buy the actual program through Sams Club. Super easy to load (and less expensive if filing with deductions and supports one state submission). I used TurboTax last year as well. Not sure what went wrong but TT had my 2021 numbers incorrect which caused some corrections on form entries that TT was trying to carry over.
Date published: 2023-03-15
Rated 5 out of 5 by from Easy and simple to understand I've used turbo tax for years now and they have always been excellent. Always feel confident using them, despite there recent drama!
Date published: 2023-03-15
Rated 1 out of 5 by from I was not able to upload my New York Return I had a very difficult experience using TurboTax and QuickBooks. First I spent hours trying to import my QuickBooks online to QuickBooks desktop because that is the only way to import into TurboTax Business. This was a problem of its own, at the end of it all, QuickBooks desktop was not able to read my qbo. file so I was not able to transfer my QuickBooks to TurboTax. Finally after redoing and inputting everything into TurboTax manually, I ran into a new issue. TurboTax would not allow me to work on my NYC return. I was able to file my NJ return but the NYC return would not appear in TurboTax Desktop. I tried hours to make it work, uninstalled the program, used the official CLEANSTATES turbo tax tool that I found for this exact problem and it did not work. I called support and spend an hour with them, they couldn't figure it out and hung up on me. Overall it was a very challenging experience, I was not able to fix the problem with the NYC tax return. I hope I can at least receive a refund of $55 for the NYC tax return.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax is awesome We had great experience with TurboTax for many years
Date published: 2023-03-15
Rated 5 out of 5 by from Very convenient Very convenient and efficient. Excellent product. recommended
Date published: 2023-03-15
Rated 4 out of 5 by from Does a good job but stop asking me to buy MAX If you continue interrupting my progress by asking my to purchase max over and over again I will consider using a different product.
Date published: 2023-03-15
Rated 2 out of 5 by from Good product, but it should not be necessary Turbotax tries to sell "upgrade" packages several times throughout the filing process. It is a for-profit service seeking to exploit the necessity of tax filing to rake in profits from those who have no other alternative. To which one may argue "...but filing taxes is so complex! Turbotax makes it easier." Such a take is superficially correct, but fundamentally nearsighted. Our tax system is so complex to navigate due in part to lobbying efforts by companies offering tax preparation services (inlcuding of course, Intuit!) In most developed countries, filing taxes is a breeze. The government tracks financial information throughout the year, citizens confirm the number, and it's done. There is no reason why the US, with one of the world's highest GDPs, should not have a similar system. If Intuit truly wanted to make tax filing easier for us, the company would spend it's lobbying money on getting the governement to make taxes easier, rather than creating and advertising a system like Turbotax which gradually pushes each user from "free," to "standard," to "premium," to "max." Tax preparation and filing should be an interaction solely between the taxpayer and their government, with no third parties involved. The system itself is well-designed, and easy to use. Good job on the web development. My one qualm about the interface itself is that I find it condescending. The racetrack timer, the amorphous smiling figures, and the childish loading screens read as somewhat insulting to the intelligence of the user. I will continue using turbotax for as long as our federal and state tax rules necessitate aid from a preparer or a large amount of time and personal focus. Much like in the case of Wifi, healthcare, running water, electricity, heat, and shelter I will continue to pay for the service solely out of necessity. To Intuit: you built a good product, but it's purpose is the privatization of a fundamental necessity. Such things, in my opinion, should never be privatized. The work Turbotax does should be a government service.
Date published: 2023-03-15
Rated 5 out of 5 by from Thanks Turbo Tax I was able to easily handle my tax return using Turbo Tax Deluxe, which includes self-employment business income, retirement income, investment income, and social security income. All went very well. No questions asked.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 836