TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Excelente Atencion Atencion Excelente. CETH Gracias se porto muy amable y me ayudo
Date published: 2023-04-19
Rated 5 out of 5 by from I love it because it is very user friendly! I have used TT for years now and couldn't imagine changing my tax services.
Date published: 2023-04-19
Rated 5 out of 5 by from great service Very helpful will use again. Had a problem and the team helped me fix it!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is quick and easy It took the stress out of taxes. I was always used this to file my taxes
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful, but lengthy Questions and review after payment were exhausting.
Date published: 2023-04-19
Rated 3 out of 5 by from I liked it much better before this year This years turbo tax i found to be much more difficult to move forward and back to the exact spot i wanted it and i liked it better when it gave me a running total across the top
Date published: 2023-04-19
Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy step by step process, simply explained, Thanks.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and amazing. It was simple and helpful, and the website was easy to navigate.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love that I am able to file my own taxes with support. Being able to trust TurboTax to have my back if anything were to happen helps me sleep a bit easier at night. I have learned a few things from filing with them and I will continue to use them.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 836
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excelente Atencion Atencion Excelente. CETH Gracias se porto muy amable y me ayudo
Date published: 2023-04-19
Rated 5 out of 5 by from I love it because it is very user friendly! I have used TT for years now and couldn't imagine changing my tax services.
Date published: 2023-04-19
Rated 5 out of 5 by from great service Very helpful will use again. Had a problem and the team helped me fix it!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is quick and easy It took the stress out of taxes. I was always used this to file my taxes
Date published: 2023-04-19
Rated 4 out of 5 by from Helpful, but lengthy Questions and review after payment were exhausting.
Date published: 2023-04-19
Rated 3 out of 5 by from I liked it much better before this year This years turbo tax i found to be much more difficult to move forward and back to the exact spot i wanted it and i liked it better when it gave me a running total across the top
Date published: 2023-04-19
Rated 2 out of 5 by from Not Happy Completing the process was like pulling teeth. Getting past your advertisement for more services was jumping through hurdles. The one problem I had with the Social Security Number of a dependent being UNKNOWN there was no way to enter "UNKNOWN" in the field. There was no way to get past that. I tried to return to filing by mail, but now the option to pay via debit from a checking account was no longer valid. I tried entering my own Social Security Number, but it was detected that it was the same. So, UNFORTUNATELY for me, I had to enter a bogus number. That's going to come back to haunt me as several things depended on it. Also, K-1s were not brought up in the questioning. I had to search on how to enter them. Then I was told in order to have them imported automatically I needed to use the TurboTax for Business. Really? Also had a problem with all the information I had to agree to, in order to get the job completed. Signature verification, 2021 AIG verification, Driver's license for state. The automatic federal dipping into my account. I understand that a lot of these are not Turbo Tax's fault. But I was the recipient of this torture-obstacle course. Not Happy!!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy step by step process, simply explained, Thanks.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is great and amazing. It was simple and helpful, and the website was easy to navigate.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love that I am able to file my own taxes with support. Being able to trust TurboTax to have my back if anything were to happen helps me sleep a bit easier at night. I have learned a few things from filing with them and I will continue to use them.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 836