TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Made my first time easy The process is very simple and the the person helping me made the process go by even faster.
Date published: 2021-02-24
Rated 4 out of 5 by from standard Could not file electronically as filing was rejected by IRS - not matching on prior year AGI
Date published: 2021-02-24
Rated 3 out of 5 by from Way more than needs to be! Feb 6 I made out my taxes and hadn't heard anything by the 24th so I went back in to the program and found I hadn't actually filed them. The program isn't clear!
Date published: 2021-02-24
Rated 5 out of 5 by from Great product! I have used turbo tax for years. It is very easy to follow.
Date published: 2021-02-24
Rated 4 out of 5 by from was good at help me I did not have to talk no one about it. it was easy to do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Lice Basic the Turbo Tax product was very easy to use review, start and stop at any point and picking back up the next time you start again when not complete
Date published: 2021-02-24
Rated 3 out of 5 by from Trust filing was difficult Used the Business version to file a Trust return for the third successive year. This year we experienced a problem that, even after a two hour conversation with a customer service rep, we were unable to solve. The rep (Louis W.) and I explored every avenue we could imagine, to no avail. We finally gave up and I started over, bypassing the import. That worked and we have now filed.
Date published: 2021-02-24
Rated 3 out of 5 by from It does the job but needs improvements It gets the job done, and I use them year after year as I enjoy the features where it rolls over from last year. Overall the software is super easy and does a great job of walking me through. It is not the greatest for unique tax situations and self-employment. They really need to work on that section and do a better job training the help center people. They also need to employ more people as every time I need assistance, it is a minimum 1 hour on the chat with them as you can tell they are assisting more than me and there are very long pauses in between responses.
Date published: 2021-02-24
Rated 1 out of 5 by from Not so good Goes in circles when attempting to do corrections. Doesn't support Medicare Advantage reports electonically. Did not provide my state tax report. Very frustrating and time consuming. 2 week wait for turbotax reviewer to go over report and answer my questions. Does not support all banks for 1099 reports, thus needing to enter data by hand.
Date published: 2021-02-24
Rated 1 out of 5 by from Difficult to use, confusing, do not recommend If you pay estimated tax, it is difficult to figure out how to enter it. While the software asks you many questions, it never asks you about estimated tax payments; This year had a special $300 charity break from a COVID act, the software missed it, I had to find it myself. It also double counted some of my financial institution downloads, I had to manually delete them.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8349
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Made my first time easy The process is very simple and the the person helping me made the process go by even faster.
Date published: 2021-02-24
Rated 4 out of 5 by from standard Could not file electronically as filing was rejected by IRS - not matching on prior year AGI
Date published: 2021-02-24
Rated 3 out of 5 by from Way more than needs to be! Feb 6 I made out my taxes and hadn't heard anything by the 24th so I went back in to the program and found I hadn't actually filed them. The program isn't clear!
Date published: 2021-02-24
Rated 5 out of 5 by from Great product! I have used turbo tax for years. It is very easy to follow.
Date published: 2021-02-24
Rated 4 out of 5 by from was good at help me I did not have to talk no one about it. it was easy to do
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Lice Basic the Turbo Tax product was very easy to use review, start and stop at any point and picking back up the next time you start again when not complete
Date published: 2021-02-24
Rated 3 out of 5 by from Trust filing was difficult Used the Business version to file a Trust return for the third successive year. This year we experienced a problem that, even after a two hour conversation with a customer service rep, we were unable to solve. The rep (Louis W.) and I explored every avenue we could imagine, to no avail. We finally gave up and I started over, bypassing the import. That worked and we have now filed.
Date published: 2021-02-24
Rated 3 out of 5 by from It does the job but needs improvements It gets the job done, and I use them year after year as I enjoy the features where it rolls over from last year. Overall the software is super easy and does a great job of walking me through. It is not the greatest for unique tax situations and self-employment. They really need to work on that section and do a better job training the help center people. They also need to employ more people as every time I need assistance, it is a minimum 1 hour on the chat with them as you can tell they are assisting more than me and there are very long pauses in between responses.
Date published: 2021-02-24
Rated 1 out of 5 by from Not so good Goes in circles when attempting to do corrections. Doesn't support Medicare Advantage reports electonically. Did not provide my state tax report. Very frustrating and time consuming. 2 week wait for turbotax reviewer to go over report and answer my questions. Does not support all banks for 1099 reports, thus needing to enter data by hand.
Date published: 2021-02-24
Rated 1 out of 5 by from Difficult to use, confusing, do not recommend If you pay estimated tax, it is difficult to figure out how to enter it. While the software asks you many questions, it never asks you about estimated tax payments; This year had a special $300 charity break from a COVID act, the software missed it, I had to find it myself. It also double counted some of my financial institution downloads, I had to manually delete them.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 8349