TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use. I have been using Turbo Tax for 3 years and I love it. It is easy to use.
Date published: 2022-03-23
Rated 4 out of 5 by from recommend turbotax Made filing taxes tolerable and relatively easy to navigate
Date published: 2022-03-23
Rated 4 out of 5 by from it's quick and pretty easy My 3 concerns are: 1st the software told me that I might have to report some sort of alternative minimum tax, then it let me bypass the question on my next sitting. 2nd, I just tried signing up for the subscription service, but I never received an email and so forth. 3rd, I already had accounts under different user names, and it would be nice if I could merge them. Thank you, Joshua
Date published: 2022-03-23
Rated 2 out of 5 by from Too many problems this year. Been using TT for over 10 years and this year was particularly bad. There were too many issues running the program this year. The first was the program wouldn't run. Fixed this problem with a new display driver but why should I have to do this? Second, 2x after TT tried updating the update failed and the program wouldn't run. There should be an option NOT to update for times like that, or two, fix the problems with the update. Fixed it by one way by disconnecting from the internet and another by reloading TT. But why should I need to do that? This indicates very poor programming on Intuit's part.
Date published: 2022-03-23
Rated 2 out of 5 by from The Experience Gets Worse Each Year I have several big complaints. The worst is first: 1. I used TT to access the 1099-DIV from Fidelity online. When I reviewed the numbers, the Foreign Tax Credit number didn't add up. After much searching, I discovered that TT pulled the Box 7 Foreign Tax Paid where it should have taken Box 11 Exempt Interest Dividends. This caused a smaller number to be used in the worksheet and limited utilization of the Foreign Tax Credit to a fraction of what it should have been. I had to manually enter the 1099-DIV info to overcome the problem. It's unacceptable for software that takes over the entry process to get it wrong. 2. I used TurboTax a number of years ago, changed to using a tax accountant for a few years, and then came back to TurboTax. I used to really appreciate the way you could track a number on a form to the input or form that caused it. These days, the software is not as transparent and I'm often left wondering why a number appears where it does. 3. When the Step-by-step asks for information that you may have entered elsewhere (e.g. Schedule C and then Schedule A), it sometimes points out that you've already entered something for the category. If it would ALWAYS do this, it would prevent double entry errors.
Date published: 2022-03-23
Rated 5 out of 5 by from Great Great need better support team to help along the way
Date published: 2022-03-23
Rated 5 out of 5 by from I do this ever year and know I am taken care taxes I had quick responses to my questions. She was a smart reviewer!!
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo tax is fast I got my income taxes with quickens and preciseness
Date published: 2022-03-23
Rated 4 out of 5 by from Paid Version It was alright. Easy to understand for the most part.
Date published: 2022-03-23
Rated 5 out of 5 by from Awesome It is quick and easy to complete. Prompts are very helpful.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 8336
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. I have been using Turbo Tax for 3 years and I love it. It is easy to use.
Date published: 2022-03-23
Rated 4 out of 5 by from recommend turbotax Made filing taxes tolerable and relatively easy to navigate
Date published: 2022-03-23
Rated 4 out of 5 by from it's quick and pretty easy My 3 concerns are: 1st the software told me that I might have to report some sort of alternative minimum tax, then it let me bypass the question on my next sitting. 2nd, I just tried signing up for the subscription service, but I never received an email and so forth. 3rd, I already had accounts under different user names, and it would be nice if I could merge them. Thank you, Joshua
Date published: 2022-03-23
Rated 2 out of 5 by from Too many problems this year. Been using TT for over 10 years and this year was particularly bad. There were too many issues running the program this year. The first was the program wouldn't run. Fixed this problem with a new display driver but why should I have to do this? Second, 2x after TT tried updating the update failed and the program wouldn't run. There should be an option NOT to update for times like that, or two, fix the problems with the update. Fixed it by one way by disconnecting from the internet and another by reloading TT. But why should I need to do that? This indicates very poor programming on Intuit's part.
Date published: 2022-03-23
Rated 2 out of 5 by from The Experience Gets Worse Each Year I have several big complaints. The worst is first: 1. I used TT to access the 1099-DIV from Fidelity online. When I reviewed the numbers, the Foreign Tax Credit number didn't add up. After much searching, I discovered that TT pulled the Box 7 Foreign Tax Paid where it should have taken Box 11 Exempt Interest Dividends. This caused a smaller number to be used in the worksheet and limited utilization of the Foreign Tax Credit to a fraction of what it should have been. I had to manually enter the 1099-DIV info to overcome the problem. It's unacceptable for software that takes over the entry process to get it wrong. 2. I used TurboTax a number of years ago, changed to using a tax accountant for a few years, and then came back to TurboTax. I used to really appreciate the way you could track a number on a form to the input or form that caused it. These days, the software is not as transparent and I'm often left wondering why a number appears where it does. 3. When the Step-by-step asks for information that you may have entered elsewhere (e.g. Schedule C and then Schedule A), it sometimes points out that you've already entered something for the category. If it would ALWAYS do this, it would prevent double entry errors.
Date published: 2022-03-23
Rated 5 out of 5 by from Great Great need better support team to help along the way
Date published: 2022-03-23
Rated 5 out of 5 by from I do this ever year and know I am taken care taxes I had quick responses to my questions. She was a smart reviewer!!
Date published: 2022-03-23
Rated 4 out of 5 by from Turbo tax is fast I got my income taxes with quickens and preciseness
Date published: 2022-03-23
Rated 4 out of 5 by from Paid Version It was alright. Easy to understand for the most part.
Date published: 2022-03-23
Rated 5 out of 5 by from Awesome It is quick and easy to complete. Prompts are very helpful.
Date published: 2022-03-23
All TurboTax® Offerings Reviews - Page 8336