TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Fast and Easy Very easy to follow. Been a member since it started and it get better every year.
Date published: 2022-04-18
Rated 1 out of 5 by from Did Not Work TurboTax Live Premier did not allow me to chat with a specialist whenever I did need assistance during the filing stage. Instead, I was automated to wait for 10 minutes in which the automation said I had 60 seconds to respond or it would end the chat. I responded within the time frame, but the chat was still closed by the service. It was not an enjoyable experience, and I would like my money back for the Live Premier seeing as I never used the actual service.
Date published: 2022-04-18
Rated 5 out of 5 by from Great So far so good. I am waiting to get our return to have a full opinion.
Date published: 2022-04-18
Rated 4 out of 5 by from Prior year AGI glitch I have my prior years tax returns saved yet the e-filings have been rejected for incorrect AGI. This is not the case yet I have to file by mail as the Turbo Tax return is not acceptable. This is very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from Software is decent, but state e-file mispriced I looked up the e-file price for state ahead of time and saw $19.99 as the price for that. When I got to that step in actually filing, it was raised to $25.
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax really stinks for state returns Turbo Tax was terrible for the Virginia return. It didn't ask questions about basic deductions (long term care insurance premiums and personal property tax). Fortunately I knew that those items are deductible so when Turbo Tax didn't ask about them, I researched it more and then had to figure out a way to get them to appear on the return. The "expert" (NOT) tax advisor was no help at all and a total waste of my money. I explained the situation and asked if there were any problems created by the fact that I had to incorrectly answer some questions incorrectly (e.g., "Did you have medical expenses greater than.... in 2021?") in order to get to the screen were I could enter in the long term care premiums. The "expert" kept telling me that the LTC premiums appeared but that wasn't my question. I knew I had manipulated TurboTax to get the LTC deduction to count but I wanted to make sure there wasn't some domino effect of answering a question wrong. Turbo Tax should NOT make me have to answer a question wrong so I can get proper credit for me deduction. Same problem with the personal property taxes. UGH!!!! what a scam to have to pay almost $50 for a state return that TT does incorrectly.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax wonderful experience as usual. Seven years in a row!
Date published: 2022-04-18
Rated 4 out of 5 by from My Taxes are Done on Time. That's Good I've been using Turbo Tax to file my taxes for a decade now. It was easy when everything was on a disc. And it just got easier.
Date published: 2022-04-18
Rated 5 out of 5 by from yes excellent i used an assistant chat. also joined in the community and saw what others had to say very good input.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTaxl had calculations problems in an area TurboTax software had an additive problem in one area that was never corrected. I advised one of your experts and he blew me off saying the problem would be corrected in a month but it never was. He was not very helpful in trying to get the problem resolved and in my opinion not a very good representative for the company or the software.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8333
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Fast and Easy Very easy to follow. Been a member since it started and it get better every year.
Date published: 2022-04-18
Rated 1 out of 5 by from Did Not Work TurboTax Live Premier did not allow me to chat with a specialist whenever I did need assistance during the filing stage. Instead, I was automated to wait for 10 minutes in which the automation said I had 60 seconds to respond or it would end the chat. I responded within the time frame, but the chat was still closed by the service. It was not an enjoyable experience, and I would like my money back for the Live Premier seeing as I never used the actual service.
Date published: 2022-04-18
Rated 5 out of 5 by from Great So far so good. I am waiting to get our return to have a full opinion.
Date published: 2022-04-18
Rated 4 out of 5 by from Prior year AGI glitch I have my prior years tax returns saved yet the e-filings have been rejected for incorrect AGI. This is not the case yet I have to file by mail as the Turbo Tax return is not acceptable. This is very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from Software is decent, but state e-file mispriced I looked up the e-file price for state ahead of time and saw $19.99 as the price for that. When I got to that step in actually filing, it was raised to $25.
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax really stinks for state returns Turbo Tax was terrible for the Virginia return. It didn't ask questions about basic deductions (long term care insurance premiums and personal property tax). Fortunately I knew that those items are deductible so when Turbo Tax didn't ask about them, I researched it more and then had to figure out a way to get them to appear on the return. The "expert" (NOT) tax advisor was no help at all and a total waste of my money. I explained the situation and asked if there were any problems created by the fact that I had to incorrectly answer some questions incorrectly (e.g., "Did you have medical expenses greater than.... in 2021?") in order to get to the screen were I could enter in the long term care premiums. The "expert" kept telling me that the LTC premiums appeared but that wasn't my question. I knew I had manipulated TurboTax to get the LTC deduction to count but I wanted to make sure there wasn't some domino effect of answering a question wrong. Turbo Tax should NOT make me have to answer a question wrong so I can get proper credit for me deduction. Same problem with the personal property taxes. UGH!!!! what a scam to have to pay almost $50 for a state return that TT does incorrectly.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax wonderful experience as usual. Seven years in a row!
Date published: 2022-04-18
Rated 4 out of 5 by from My Taxes are Done on Time. That's Good I've been using Turbo Tax to file my taxes for a decade now. It was easy when everything was on a disc. And it just got easier.
Date published: 2022-04-18
Rated 5 out of 5 by from yes excellent i used an assistant chat. also joined in the community and saw what others had to say very good input.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTaxl had calculations problems in an area TurboTax software had an additive problem in one area that was never corrected. I advised one of your experts and he blew me off saying the problem would be corrected in a month but it never was. He was not very helpful in trying to get the problem resolved and in my opinion not a very good representative for the company or the software.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8333