TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
FDMjr from
Turbo Tax continues to be the best tax program.
Actually this year I engaged with a Turbo Tax expert and she was terrific and helped me navigate some of the things that Turbo Tax misses. Yes, Turbo Tax does miss some things every year and/or makes it hard to understand where an entry might go. But over all it is a great program and a big help. I also purchase Tax Audit Defense every year.
Date published: 2022-03-23
Rated 5 out of 5 by
Jimmysuperfly2 from
TurboTax
It was mad easy to use and my tax agent was a great help. He made sure i knew what i was doing and helped with whatever i needed help with.
Date published: 2022-03-23
Rated 5 out of 5 by
daisymae21 from
great help
the lady that helped us was supper nice and knew what she was doing.
Date published: 2022-03-23
Rated 5 out of 5 by
Peg1947 from
I love Turbo Tax
I have always used Turbo Tax. It is and excellent software product for doing personal incomes taxes.
Date published: 2022-03-23
Rated 5 out of 5 by
lggsr from
Turbotax Makes filing taxes very easy
I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by
dsbreb from
Case # 1493740367 helped by TEAM HOPE
I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by
KLOW33 from
Very Convenient
Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by
SA 2022 from
Turbo Tax Fees
Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by
John257 from
Turbo Tax has some issues
On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
Rated 3 out of 5 by
joejarrell01 from
review
was good jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
All TurboTax® Offerings Reviews - Page 8329
Date published: 2022-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
FDMjr from
Turbo Tax continues to be the best tax program.
Actually this year I engaged with a Turbo Tax expert and she was terrific and helped me navigate some of the things that Turbo Tax misses. Yes, Turbo Tax does miss some things every year and/or makes it hard to understand where an entry might go. But over all it is a great program and a big help. I also purchase Tax Audit Defense every year.
Date published: 2022-03-23
Rated 5 out of 5 by
Jimmysuperfly2 from
TurboTax
It was mad easy to use and my tax agent was a great help. He made sure i knew what i was doing and helped with whatever i needed help with.
Date published: 2022-03-23
Rated 5 out of 5 by
daisymae21 from
great help
the lady that helped us was supper nice and knew what she was doing.
Date published: 2022-03-23
Rated 5 out of 5 by
Peg1947 from
I love Turbo Tax
I have always used Turbo Tax. It is and excellent software product for doing personal incomes taxes.
Date published: 2022-03-23
Rated 5 out of 5 by
lggsr from
Turbotax Makes filing taxes very easy
I encountered some confusion when listing a second home I sold in 2021. Was not clear why it was considered an investment property since I never rented it and have pretty much stayed there full time since my retirement several years ago.
Date published: 2022-03-23
Rated 5 out of 5 by
dsbreb from
Case # 1493740367 helped by TEAM HOPE
I talked with 5 people at Turbo Tax to get my question answered. It was very frustrating, each person was courteous and pleasant but unable to help me until I was (finally) transferred to Frank! Frank with Team Hope was such a joy, understood exactly what I was looking for and was able to resolve my question. Without a doubt, he is a real asset to TurboTax, I hope that you are able to train more employees to be "Franks"!!
Date published: 2022-03-23
Rated 3 out of 5 by
KLOW33 from
Very Convenient
Was fast, simple, and convenient. Only complaint is the fact says have one FREE state return but yet I get charged $25 to file state for software that was already $70
Date published: 2022-03-23
Rated 4 out of 5 by
SA 2022 from
Turbo Tax Fees
Overall my experince with turbo tax was good. I went through my bank to save $ on the Turbo Tax fee. Initially, I was told by Turbo Tax that the would be $39 but going through my bank it should had been $20 off. But to my dismay I had to pay $49. The Turbo website does not tell you what your final fee is until putting in the credit card information. I even called ahead of time to make sure that I would not be overcharged but the representative was no help, she told me that i just have to click on not upgrading and I would not be charged the $49. This is very upsetting and misleading on the side of Turbo tax. I called back after I was charged and tyhe representative was very suportive but the link to fet a refund or dipute the charges did not give me a confirmation or sent me an email that reflect a refund or dipute.
Date published: 2022-03-23
Rated 3 out of 5 by
John257 from
Turbo Tax has some issues
On the federal return, it said I had some errors and sent me to review a form for child credits. I filled out the info for filing joint return, me and my wife with no dependents, so why did it want me to correct a form for child credits. Then I wanted to efile federal and mail the state return, but there was no choice to select that option. I managed to get through the filing with some inconvenience. Please, make it better next year.
Date published: 2022-03-23
Rated 3 out of 5 by
joejarrell01 from
review
was good jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
All TurboTax® Offerings Reviews - Page 8329
Date published: 2022-03-23