TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Hotsie Totsie from
Suzanne at Turbo Tax is incredibly awesome!!
I was having difficulty completing forms but to a brain injury that affected my vision. I sent a message to have a tax expert call me. In less than 30 minutes Suzanne reach out to me & helped me through the whole process. She was great! Turns out we even have the same birthday!! She couldn’t have been nicer or more helpful. Thank you so much!!
Date published: 2023-03-01
Rated 5 out of 5 by
SassCass843 from
Always on time
Easy,efficient,and convenient! What more could a on the go mom and business professional ask for! At the convenience of your own home! Love!
Date published: 2023-03-01
Rated 5 out of 5 by
crycor925 from
Exceptional Service
I ran into an issue and needed assistance. The first representative I spoke to was Roberta. She was very informative and reassuring and made sure I wasn't discouraged. She was unable to solve the issue in the end but her customer service already made me feel at ease and I knew it was a matter of time before the issue was resolved. Although I was transferred to 3 different representatives and lasted a total of 4 hours on the phone, I will most definitely be filing next year with Turbo tax. Everyone was patient and explained to me in detail the way my taxes were being calculated. I appreciate the time and effort of each representative in trying to resolve my issue.
Date published: 2023-03-01
Rated 5 out of 5 by
Clowndiver from
Great Service
They make it very easy to use. Very happy with the attention to detail.
Date published: 2023-03-01
Rated 5 out of 5 by
Lena95 from
Fast and Easy
Went quickly and easily. Transported last year's information. Also really liked taking a photo of my W-2 and having the information put in that way.
Date published: 2023-03-01
Rated 5 out of 5 by
Dre martin7168 from
best
great fast experience. i love how simple and straight
Date published: 2023-03-01
Rated 2 out of 5 by
Trish in TX from
Might be time to find a new service
I used to recommend Turbo tax to everyone. It's now gotten cost prohibitive and I no longer understand 1/2 the questions and then spend more time on declining add ons and trying to understand what is needed to file and what is some partnership or another trying to sell me something else. On top of that, I'm not as confident that I'm filing correctly as I used to be. Instead of clear cut examples and easy wording it's following the governments trend of so full of legalese your head spins. Quickly deciding there has to be a better way.
Date published: 2023-03-01
Rated 3 out of 5 by
Grace80 from
Not as good as before
Difficult. Asked me for forms I didn't need and had to get help to delete them. Asked for information that was uploaded to the site.
Date published: 2023-03-01
Rated 5 out of 5 by
Sing22 from
Super helpful and makes the whole process easier!
It was my first time preparing my taxes for myself and I have a lot of different 1099 income streams and W-2 together. Being a musician, prepping taxes can be a hassle. TurboTax made it so much easier and more approachable and help was ready when I needed it!
Date published: 2023-03-01
Rated 5 out of 5 by
KDAMB from
Great help
Great assistance from the staff, product is easy to use, and ItsDeductable is a great tool
All TurboTax® Offerings Reviews - Page 8327
Date published: 2023-03-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Hotsie Totsie from
Suzanne at Turbo Tax is incredibly awesome!!
I was having difficulty completing forms but to a brain injury that affected my vision. I sent a message to have a tax expert call me. In less than 30 minutes Suzanne reach out to me & helped me through the whole process. She was great! Turns out we even have the same birthday!! She couldn’t have been nicer or more helpful. Thank you so much!!
Date published: 2023-03-01
Rated 5 out of 5 by
SassCass843 from
Always on time
Easy,efficient,and convenient! What more could a on the go mom and business professional ask for! At the convenience of your own home! Love!
Date published: 2023-03-01
Rated 5 out of 5 by
crycor925 from
Exceptional Service
I ran into an issue and needed assistance. The first representative I spoke to was Roberta. She was very informative and reassuring and made sure I wasn't discouraged. She was unable to solve the issue in the end but her customer service already made me feel at ease and I knew it was a matter of time before the issue was resolved. Although I was transferred to 3 different representatives and lasted a total of 4 hours on the phone, I will most definitely be filing next year with Turbo tax. Everyone was patient and explained to me in detail the way my taxes were being calculated. I appreciate the time and effort of each representative in trying to resolve my issue.
Date published: 2023-03-01
Rated 5 out of 5 by
Clowndiver from
Great Service
They make it very easy to use. Very happy with the attention to detail.
Date published: 2023-03-01
Rated 5 out of 5 by
Lena95 from
Fast and Easy
Went quickly and easily. Transported last year's information. Also really liked taking a photo of my W-2 and having the information put in that way.
Date published: 2023-03-01
Rated 5 out of 5 by
Dre martin7168 from
best
great fast experience. i love how simple and straight
Date published: 2023-03-01
Rated 2 out of 5 by
Trish in TX from
Might be time to find a new service
I used to recommend Turbo tax to everyone. It's now gotten cost prohibitive and I no longer understand 1/2 the questions and then spend more time on declining add ons and trying to understand what is needed to file and what is some partnership or another trying to sell me something else. On top of that, I'm not as confident that I'm filing correctly as I used to be. Instead of clear cut examples and easy wording it's following the governments trend of so full of legalese your head spins. Quickly deciding there has to be a better way.
Date published: 2023-03-01
Rated 3 out of 5 by
Grace80 from
Not as good as before
Difficult. Asked me for forms I didn't need and had to get help to delete them. Asked for information that was uploaded to the site.
Date published: 2023-03-01
Rated 5 out of 5 by
Sing22 from
Super helpful and makes the whole process easier!
It was my first time preparing my taxes for myself and I have a lot of different 1099 income streams and W-2 together. Being a musician, prepping taxes can be a hassle. TurboTax made it so much easier and more approachable and help was ready when I needed it!
Date published: 2023-03-01
Rated 5 out of 5 by
KDAMB from
Great help
Great assistance from the staff, product is easy to use, and ItsDeductable is a great tool
All TurboTax® Offerings Reviews - Page 8327
Date published: 2023-03-01