TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Deceptive pricing Pushes the unnecessary and more expensive products many times throughout the filing process. Accidentally click wrong box once, and it is nearly impossible to find where the option is to switch back to the cheaper available version. Additionally I do not feel they adequately disclosed the fact that there are additional fees for paying using your refund.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is invaluable helpful, 3rd year using it. It simplifies the process and makes sure the return is completed accurately.
Date published: 2022-04-17
Rated 5 out of 5 by from Good process on taxes The filing of taxes is as good as it always is with turbotax
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Very easy to navigate the site, the live help is available when needed.
Date published: 2022-04-17
Rated 3 out of 5 by from I want to fill in the actual tax forms Cannot interact with the actual forms and worksheets. Using the ACTUAL forms would make it easier to divide up income between states. Edit capital assets. Need to see the forms while creating the taxes to get an overview of what was imported. In the review, it takes you to the forms to shows errors but can't edit the actual forms to correct errors nor does it take you to where in the TurboTax interface those errors exist. Frustrating. Estimated Tax Vouchers were inaccurate. Includes lifetime events that obviously won't be part of next year. After decades as a Turbotax user, I will be looking for a new Tax Prep Program next year.
Date published: 2022-04-17
Rated 4 out of 5 by from A few minor frustrations A few minor frustrations: 1 - TT calculating a under payment penalty due to making estimatede tax payment in the 4th qtr only - despite that we had no income until the 4th qtr by doing a Roth conversion in the 4th qtr. There should be an exclusion / calculation of income timing. 2 - TT collecting $25 to e-file state return + tax - then not being able to file e-file due to a $2 calculated penalty on quarterly estimates.
Date published: 2022-04-17
Rated 4 out of 5 by from turbo tax is great it is so great. Thats all i need to say, nothing further.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use. Very easy to follow instructions and over simple process.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome is TurboTax This website was VERY helpful and I almost enjoyed filing my taxes this year!
Date published: 2022-04-17
Rated 1 out of 5 by from cumbersone! Slow, often unresponsive and has mind of its own. I have been user of turbo tax for many years but this is by far, this is the worst experience.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 8327
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Deceptive pricing Pushes the unnecessary and more expensive products many times throughout the filing process. Accidentally click wrong box once, and it is nearly impossible to find where the option is to switch back to the cheaper available version. Additionally I do not feel they adequately disclosed the fact that there are additional fees for paying using your refund.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is invaluable helpful, 3rd year using it. It simplifies the process and makes sure the return is completed accurately.
Date published: 2022-04-17
Rated 5 out of 5 by from Good process on taxes The filing of taxes is as good as it always is with turbotax
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Very easy to navigate the site, the live help is available when needed.
Date published: 2022-04-17
Rated 3 out of 5 by from I want to fill in the actual tax forms Cannot interact with the actual forms and worksheets. Using the ACTUAL forms would make it easier to divide up income between states. Edit capital assets. Need to see the forms while creating the taxes to get an overview of what was imported. In the review, it takes you to the forms to shows errors but can't edit the actual forms to correct errors nor does it take you to where in the TurboTax interface those errors exist. Frustrating. Estimated Tax Vouchers were inaccurate. Includes lifetime events that obviously won't be part of next year. After decades as a Turbotax user, I will be looking for a new Tax Prep Program next year.
Date published: 2022-04-17
Rated 4 out of 5 by from A few minor frustrations A few minor frustrations: 1 - TT calculating a under payment penalty due to making estimatede tax payment in the 4th qtr only - despite that we had no income until the 4th qtr by doing a Roth conversion in the 4th qtr. There should be an exclusion / calculation of income timing. 2 - TT collecting $25 to e-file state return + tax - then not being able to file e-file due to a $2 calculated penalty on quarterly estimates.
Date published: 2022-04-17
Rated 4 out of 5 by from turbo tax is great it is so great. Thats all i need to say, nothing further.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use. Very easy to follow instructions and over simple process.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome is TurboTax This website was VERY helpful and I almost enjoyed filing my taxes this year!
Date published: 2022-04-17
Rated 1 out of 5 by from cumbersone! Slow, often unresponsive and has mind of its own. I have been user of turbo tax for many years but this is by far, this is the worst experience.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 8327