TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from State delayed to mid-March, and cannot E-File? This year was a clear disappointment. States had their forms up, but TurboTax was unavailable for these states and would not explain why - just a note every Friday: check back next Friday. Finally available mid-March (but TurboTax cannot E-File). This is not what we should expect from a tax-preparer service with plenty on its team (and plenty high fees)
Date published: 2022-03-13
Rated 3 out of 5 by from its OK I has to upgrade to premier to report a lousy 24.22 that was ridiculous
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is amazing! I had an amazing experience with Turbo Tax being my first time filing I was nervous and stressed. Pat made my worries go away and always answered my questions and helped me understand what she was asking and why. I would have Pat again!
Date published: 2022-03-13
Rated 4 out of 5 by from Used for years I have used TurboTax for years. I used to get it on CD back in 2005. Now use online. Convenient that all the past years are saved. One thing that annoys me though, as one is going through the screens, keep getting asked to upgrade. I answered the 1st time and don't expect my answer to change. TurboTax could have option at bottom of screen for those who might change their mind - don't put it in my face over and over. PS - I have kids, but they are adults and on their own; your question is ambiguous.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing It’s always been 100% easy to use and experts are amazing
Date published: 2022-03-13
Rated 5 out of 5 by from So happy I returned to TurboTax! After having my taxes prepared for many years by a professional, I decided to give TurboTax Deluxe Edition a try, and I sure am glad I did. TurboTax guided me through the process seamlessly, and I believe my refund was larger than it would have been had I returned to my previous preparer. It was incredibly thorough, and asked me questions during the process my accountant never did. Money definitely well spent!
Date published: 2022-03-13
Rated 5 out of 5 by from We loved Amy She was absolutely amazing and so helpful! She was quick and prompt even with contracting COVID
Date published: 2022-03-13
Rated 1 out of 5 by from Turbo Tax isn't FREE Read before you use it. I'm poor and I was charged almost 20% of my refund to file my return because I had none standard paperwork...granted it's cheaper than most places but I hate the add ons you are forced to pay when refunds and money are so tight.
Date published: 2022-03-13
Rated 4 out of 5 by from First time I have used Live Help I called about a problem and was helped immediately (on a Sunday morning!) by a very nice Expert in KY. He knew exactly what to help me do on my return. Yay!
Date published: 2022-03-13
Rated 5 out of 5 by from Easy! Very easy, helpful, and fast! Will use again for next year.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 8315
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from State delayed to mid-March, and cannot E-File? This year was a clear disappointment. States had their forms up, but TurboTax was unavailable for these states and would not explain why - just a note every Friday: check back next Friday. Finally available mid-March (but TurboTax cannot E-File). This is not what we should expect from a tax-preparer service with plenty on its team (and plenty high fees)
Date published: 2022-03-13
Rated 3 out of 5 by from its OK I has to upgrade to premier to report a lousy 24.22 that was ridiculous
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is amazing! I had an amazing experience with Turbo Tax being my first time filing I was nervous and stressed. Pat made my worries go away and always answered my questions and helped me understand what she was asking and why. I would have Pat again!
Date published: 2022-03-13
Rated 4 out of 5 by from Used for years I have used TurboTax for years. I used to get it on CD back in 2005. Now use online. Convenient that all the past years are saved. One thing that annoys me though, as one is going through the screens, keep getting asked to upgrade. I answered the 1st time and don't expect my answer to change. TurboTax could have option at bottom of screen for those who might change their mind - don't put it in my face over and over. PS - I have kids, but they are adults and on their own; your question is ambiguous.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing It’s always been 100% easy to use and experts are amazing
Date published: 2022-03-13
Rated 5 out of 5 by from So happy I returned to TurboTax! After having my taxes prepared for many years by a professional, I decided to give TurboTax Deluxe Edition a try, and I sure am glad I did. TurboTax guided me through the process seamlessly, and I believe my refund was larger than it would have been had I returned to my previous preparer. It was incredibly thorough, and asked me questions during the process my accountant never did. Money definitely well spent!
Date published: 2022-03-13
Rated 5 out of 5 by from We loved Amy She was absolutely amazing and so helpful! She was quick and prompt even with contracting COVID
Date published: 2022-03-13
Rated 1 out of 5 by from Turbo Tax isn't FREE Read before you use it. I'm poor and I was charged almost 20% of my refund to file my return because I had none standard paperwork...granted it's cheaper than most places but I hate the add ons you are forced to pay when refunds and money are so tight.
Date published: 2022-03-13
Rated 4 out of 5 by from First time I have used Live Help I called about a problem and was helped immediately (on a Sunday morning!) by a very nice Expert in KY. He knew exactly what to help me do on my return. Yay!
Date published: 2022-03-13
Rated 5 out of 5 by from Easy! Very easy, helpful, and fast! Will use again for next year.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 8315