TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Turbo Tax is supposed to be free for Military... it never let me select the basic turbo tax option that is free to all active duty military. i had to pay to file my taxes on the hardest year of filing ive had yet.
Date published: 2023-03-01
Rated 5 out of 5 by from Tracey was a big help This year, I was absolutely dependent on a TurboTax Live consultant to complete my tax return. I was assisted by Tracey, and she made the difference for me, knowing the terminology I needed a pointing me directly to the resource. All of the TurboTax process was perfect.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is helpful TurboTax has always been helpful and easy to navigate.
Date published: 2023-03-01
Rated 5 out of 5 by from Great experience working with TurboTax Both Ashley and the Live Expert (I'm sorry I can't remember her name) but they were both so helpful and I am grateful.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is easy TurboTax is a nice tool with very good guidance throughout the whole process of filling in the information.
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is ok I have used TurboTax for many years, even prior to becoming TurboTax. Easier than other online programs and less expensive than other programs
Date published: 2023-03-01
Rated 5 out of 5 by from Simple, Easy and Fast I love that ease feeling of jumping on Turbo Tax and getting done. Super simple, and easy and there is always tips, and help on the way! Definitely recommend!
Date published: 2023-03-01
Rated 5 out of 5 by from YES. Najee was super helpful and very patient! Thank you!
Date published: 2023-03-01
Rated 4 out of 5 by from TurboTax is good but phone system needs fixing. In general TurboTax for Self-Employed is easy to use. However, where to enter in Health Insurance premiums bought through a state health insurance exchange was unclear and my claim was rejected. Trying to fix it was also challenging since the instructions are unclear. Tried to use the assistance through the phone. The call was dropped, after being in the queue for 26 minutes, shortly after the first person answered. They do not call you back. Got in the queue again for 26 minutes. The second tech couldn't answer the question and tried to transfer me to a tax specialist. The call was dropped again. Had to get in the queue again for another 26 minutes! They really should call back when their system drops your call instead of making you get back in line. That was an extra hour of just waiting due to dropped calls.
Date published: 2023-03-01
Rated 5 out of 5 by from Very easy to use Easy to follow instructuins and very helpful hints
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8315
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is supposed to be free for Military... it never let me select the basic turbo tax option that is free to all active duty military. i had to pay to file my taxes on the hardest year of filing ive had yet.
Date published: 2023-03-01
Rated 5 out of 5 by from Tracey was a big help This year, I was absolutely dependent on a TurboTax Live consultant to complete my tax return. I was assisted by Tracey, and she made the difference for me, knowing the terminology I needed a pointing me directly to the resource. All of the TurboTax process was perfect.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is helpful TurboTax has always been helpful and easy to navigate.
Date published: 2023-03-01
Rated 5 out of 5 by from Great experience working with TurboTax Both Ashley and the Live Expert (I'm sorry I can't remember her name) but they were both so helpful and I am grateful.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is easy TurboTax is a nice tool with very good guidance throughout the whole process of filling in the information.
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is ok I have used TurboTax for many years, even prior to becoming TurboTax. Easier than other online programs and less expensive than other programs
Date published: 2023-03-01
Rated 5 out of 5 by from Simple, Easy and Fast I love that ease feeling of jumping on Turbo Tax and getting done. Super simple, and easy and there is always tips, and help on the way! Definitely recommend!
Date published: 2023-03-01
Rated 5 out of 5 by from YES. Najee was super helpful and very patient! Thank you!
Date published: 2023-03-01
Rated 4 out of 5 by from TurboTax is good but phone system needs fixing. In general TurboTax for Self-Employed is easy to use. However, where to enter in Health Insurance premiums bought through a state health insurance exchange was unclear and my claim was rejected. Trying to fix it was also challenging since the instructions are unclear. Tried to use the assistance through the phone. The call was dropped, after being in the queue for 26 minutes, shortly after the first person answered. They do not call you back. Got in the queue again for 26 minutes. The second tech couldn't answer the question and tried to transfer me to a tax specialist. The call was dropped again. Had to get in the queue again for another 26 minutes! They really should call back when their system drops your call instead of making you get back in line. That was an extra hour of just waiting due to dropped calls.
Date published: 2023-03-01
Rated 5 out of 5 by from Very easy to use Easy to follow instructuins and very helpful hints
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8315