TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 2 out of 5 by
IkesterBikester from
Turbo Tax is supposed to be free for Military...
it never let me select the basic turbo tax option that is free to all active duty military. i had to pay to file my taxes on the hardest year of filing ive had yet.
Date published: 2023-03-01
Rated 5 out of 5 by
JPetri from
Tracey was a big help
This year, I was absolutely dependent on a TurboTax Live consultant to complete my tax return. I was assisted by Tracey, and she made the difference for me, knowing the terminology I needed a pointing me directly to the resource. All of the TurboTax process was perfect.
Date published: 2023-03-01
Rated 5 out of 5 by
Mercie1025 from
TurboTax is helpful
TurboTax has always been helpful and easy to navigate.
Date published: 2023-03-01
Rated 5 out of 5 by
Jambo with Miss June from
Great experience working with TurboTax
Both Ashley and the Live Expert (I'm sorry I can't remember her name) but they were both so helpful and I am grateful.
Date published: 2023-03-01
Rated 5 out of 5 by
TTax_Guy from
TurboTax is easy
TurboTax is a nice tool with very good guidance throughout the whole process of filling in the information.
Date published: 2023-03-01
Rated 4 out of 5 by
Janx2 from
Turbo Tax is ok
I have used TurboTax for many years, even prior to becoming TurboTax. Easier than other online programs and less expensive than other programs
Date published: 2023-03-01
Rated 5 out of 5 by
JC_2023 from
Simple, Easy and Fast
I love that ease feeling of jumping on Turbo Tax and getting done. Super simple, and easy and there is always tips, and help on the way! Definitely recommend!
Date published: 2023-03-01
Rated 5 out of 5 by
RobertoRibbit from
YES.
Najee was super helpful and very patient! Thank you!
Date published: 2023-03-01
Rated 4 out of 5 by
PsychologyGal from
TurboTax is good but phone system needs fixing.
In general TurboTax for Self-Employed is easy to use. However, where to enter in Health Insurance premiums bought through a state health insurance exchange was unclear and my claim was rejected. Trying to fix it was also challenging since the instructions are unclear. Tried to use the assistance through the phone. The call was dropped, after being in the queue for 26 minutes, shortly after the first person answered. They do not call you back. Got in the queue again for 26 minutes. The second tech couldn't answer the question and tried to transfer me to a tax specialist. The call was dropped again. Had to get in the queue again for another 26 minutes! They really should call back when their system drops your call instead of making you get back in line. That was an extra hour of just waiting due to dropped calls.
Date published: 2023-03-01
Rated 5 out of 5 by
Malintrucker from
Very easy to use
Easy to follow instructuins and very helpful hints
All TurboTax® Offerings Reviews - Page 8315
Date published: 2023-03-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
IkesterBikester from
Turbo Tax is supposed to be free for Military...
it never let me select the basic turbo tax option that is free to all active duty military. i had to pay to file my taxes on the hardest year of filing ive had yet.
Date published: 2023-03-01
Rated 5 out of 5 by
JPetri from
Tracey was a big help
This year, I was absolutely dependent on a TurboTax Live consultant to complete my tax return. I was assisted by Tracey, and she made the difference for me, knowing the terminology I needed a pointing me directly to the resource. All of the TurboTax process was perfect.
Date published: 2023-03-01
Rated 5 out of 5 by
Mercie1025 from
TurboTax is helpful
TurboTax has always been helpful and easy to navigate.
Date published: 2023-03-01
Rated 5 out of 5 by
Jambo with Miss June from
Great experience working with TurboTax
Both Ashley and the Live Expert (I'm sorry I can't remember her name) but they were both so helpful and I am grateful.
Date published: 2023-03-01
Rated 5 out of 5 by
TTax_Guy from
TurboTax is easy
TurboTax is a nice tool with very good guidance throughout the whole process of filling in the information.
Date published: 2023-03-01
Rated 4 out of 5 by
Janx2 from
Turbo Tax is ok
I have used TurboTax for many years, even prior to becoming TurboTax. Easier than other online programs and less expensive than other programs
Date published: 2023-03-01
Rated 5 out of 5 by
JC_2023 from
Simple, Easy and Fast
I love that ease feeling of jumping on Turbo Tax and getting done. Super simple, and easy and there is always tips, and help on the way! Definitely recommend!
Date published: 2023-03-01
Rated 5 out of 5 by
RobertoRibbit from
YES.
Najee was super helpful and very patient! Thank you!
Date published: 2023-03-01
Rated 4 out of 5 by
PsychologyGal from
TurboTax is good but phone system needs fixing.
In general TurboTax for Self-Employed is easy to use. However, where to enter in Health Insurance premiums bought through a state health insurance exchange was unclear and my claim was rejected. Trying to fix it was also challenging since the instructions are unclear. Tried to use the assistance through the phone. The call was dropped, after being in the queue for 26 minutes, shortly after the first person answered. They do not call you back. Got in the queue again for 26 minutes. The second tech couldn't answer the question and tried to transfer me to a tax specialist. The call was dropped again. Had to get in the queue again for another 26 minutes! They really should call back when their system drops your call instead of making you get back in line. That was an extra hour of just waiting due to dropped calls.
Date published: 2023-03-01
Rated 5 out of 5 by
Malintrucker from
Very easy to use
Easy to follow instructuins and very helpful hints
All TurboTax® Offerings Reviews - Page 8315
Date published: 2023-03-01