TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Maybe time to find another software I find Turbotax getting more burdensome to use. I've been using for about 20 years and have been satisfied with it. However, the price has been escalating and I find when there is something to correct or review I end up in an endless loop trying to get it to file for me. I had already entered some of the data for this years return yet it still took me about 3 hours to complete.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax with some challenges I have used Turbo Tax for at eight years. Overall, I like it. I always have a few minor challenges that I am able to work through. This year I got frustrated because it showed me with an HDHP and my husband but I don't have one. It is only my husband. I redid the section multiple times but it would not get rid of it. When I did a search it said in the rare case that it will not change it (I wonder how rare it is?), that I would need to remove the W-2's and reenter. So, I did that. It was a pain. Sometimes it is hard to get clear answers to questions. I would still recommend Turbo Tax but seems like this should get fixed.
Date published: 2021-02-28
Rated 5 out of 5 by from Love Turbo Tax It is very simple to use and walks you through all steps.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax makes filing SO easy Everything from the graphics, to ensuring all of my situations are accounted for, TurboTax makes this a breeze. I have moved states multiple times and I don't have to worry about filing incorrectly. I've used them for the past 7 years and I will continue to use them over and over again!
Date published: 2021-02-28
Rated 5 out of 5 by from MAKES FILING TAXES EASY EASY TO FOLLOW STEP BY STEP. MAKES FILING TAXES LESS STRESSFUL
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent TurboTax is very easy to use. The chat box is very helpful for questions.
Date published: 2021-02-28
Rated 2 out of 5 by from Useful but Misleading I'm using them again this year because it's what my boss goes through. But last year, randomly getting hit with the $80 charge even when I didn't know I wasn't going to get my refund is somewhat unforgivable.
Date published: 2021-02-28
Rated 5 out of 5 by from EASY STEP BY STEP We have been using Turbo Tax for the last 3 years and it is the easiest thing. I love the step by step process and having the opportunity to have a real CPA review them.
Date published: 2021-02-28
Rated 5 out of 5 by from great service Everything came together well, very easy/useful tool.
Date published: 2021-02-28
Rated 5 out of 5 by from User friendly I love once you use it your info is stored to help year to year. User friendly.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 8310
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Maybe time to find another software I find Turbotax getting more burdensome to use. I've been using for about 20 years and have been satisfied with it. However, the price has been escalating and I find when there is something to correct or review I end up in an endless loop trying to get it to file for me. I had already entered some of the data for this years return yet it still took me about 3 hours to complete.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax with some challenges I have used Turbo Tax for at eight years. Overall, I like it. I always have a few minor challenges that I am able to work through. This year I got frustrated because it showed me with an HDHP and my husband but I don't have one. It is only my husband. I redid the section multiple times but it would not get rid of it. When I did a search it said in the rare case that it will not change it (I wonder how rare it is?), that I would need to remove the W-2's and reenter. So, I did that. It was a pain. Sometimes it is hard to get clear answers to questions. I would still recommend Turbo Tax but seems like this should get fixed.
Date published: 2021-02-28
Rated 5 out of 5 by from Love Turbo Tax It is very simple to use and walks you through all steps.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax makes filing SO easy Everything from the graphics, to ensuring all of my situations are accounted for, TurboTax makes this a breeze. I have moved states multiple times and I don't have to worry about filing incorrectly. I've used them for the past 7 years and I will continue to use them over and over again!
Date published: 2021-02-28
Rated 5 out of 5 by from MAKES FILING TAXES EASY EASY TO FOLLOW STEP BY STEP. MAKES FILING TAXES LESS STRESSFUL
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent TurboTax is very easy to use. The chat box is very helpful for questions.
Date published: 2021-02-28
Rated 2 out of 5 by from Useful but Misleading I'm using them again this year because it's what my boss goes through. But last year, randomly getting hit with the $80 charge even when I didn't know I wasn't going to get my refund is somewhat unforgivable.
Date published: 2021-02-28
Rated 5 out of 5 by from EASY STEP BY STEP We have been using Turbo Tax for the last 3 years and it is the easiest thing. I love the step by step process and having the opportunity to have a real CPA review them.
Date published: 2021-02-28
Rated 5 out of 5 by from great service Everything came together well, very easy/useful tool.
Date published: 2021-02-28
Rated 5 out of 5 by from User friendly I love once you use it your info is stored to help year to year. User friendly.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 8310