TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great Tool I called twice to get some help. Both reps were very knowledgeable and helpful! I recommend Turbo Tax!
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax was easy...mostly Some of the tax laws are a little hard to interpret these days. Turbo Tax makes it a bit easier, and Live Chat was essential to getting my returns done correctly.
Date published: 2022-02-23
Rated 5 out of 5 by from Super Efficient and Easy To Do! I was able to follow the TurboTax steps. They were easy and led me along in a super helpful way. I was able to take breaks, come back later or the next day, and simply pick up where I left off. Before I knew it, I completed two states and one federal tax forms.
Date published: 2022-02-23
Rated 5 out of 5 by from It is what it is. Tax time and the process of doing both the Federal and State tax returns is still a painful experience but at least Turbo Tax helps by asking all the right questions. Thank you.
Date published: 2022-02-23
Rated 5 out of 5 by from was good this in my first time to use TurboTax I didn't know if was good like this
Date published: 2022-02-23
Rated 5 out of 5 by from theres no other way to go it was more fun than kickin a can down the road to no were
Date published: 2022-02-23
Rated 2 out of 5 by from Not free I've filed here for years and never have had to pay almost $200 just to get my refund! That's crazy. Not to mention my refund went from 1600 to 1300, like another 100 just disappeared. Im done dealing with it so I'm sucking it up and paying it but I will likely not be filing here next year.
Date published: 2022-02-23
Rated 2 out of 5 by from blah experience unfortunately I've used turbo tax for at least 3 years. The first year using the higher paid packages for a professional tax expert to review and assist as needed. Everything went through fine. The site is user friendly for a non tax expert but the extra cushion of expertise is always nice lol Last year I selected the same, the tax pro reviewed, told me everything was good to go. I sent it off and it was rejected. I went back and spoke to another tax pro, they scanned over my return, told me everything was fine and again it was rejected. The frustration I felt after choosing a higher package option for that extra assistance and not receiving it and feeling alone has left a bitter taste in my mouth. Now this year, im trying again but feel lost and non of the frequently asked questions answers whether I should be trying to refile my 2020's before filing 2021's or if it even matters. I dislike that there isn't the assistance all year that I was told I would get.
Date published: 2022-02-23
Rated 5 out of 5 by from love tubotax used for 8 years with no problems, easy to use and fast
Date published: 2022-02-23
Rated 5 out of 5 by from works for me! Nice to be able to use Turbo Tax online. Makes it rather easy to do.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Tool I called twice to get some help. Both reps were very knowledgeable and helpful! I recommend Turbo Tax!
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax was easy...mostly Some of the tax laws are a little hard to interpret these days. Turbo Tax makes it a bit easier, and Live Chat was essential to getting my returns done correctly.
Date published: 2022-02-23
Rated 5 out of 5 by from Super Efficient and Easy To Do! I was able to follow the TurboTax steps. They were easy and led me along in a super helpful way. I was able to take breaks, come back later or the next day, and simply pick up where I left off. Before I knew it, I completed two states and one federal tax forms.
Date published: 2022-02-23
Rated 5 out of 5 by from It is what it is. Tax time and the process of doing both the Federal and State tax returns is still a painful experience but at least Turbo Tax helps by asking all the right questions. Thank you.
Date published: 2022-02-23
Rated 5 out of 5 by from was good this in my first time to use TurboTax I didn't know if was good like this
Date published: 2022-02-23
Rated 5 out of 5 by from theres no other way to go it was more fun than kickin a can down the road to no were
Date published: 2022-02-23
Rated 2 out of 5 by from Not free I've filed here for years and never have had to pay almost $200 just to get my refund! That's crazy. Not to mention my refund went from 1600 to 1300, like another 100 just disappeared. Im done dealing with it so I'm sucking it up and paying it but I will likely not be filing here next year.
Date published: 2022-02-23
Rated 2 out of 5 by from blah experience unfortunately I've used turbo tax for at least 3 years. The first year using the higher paid packages for a professional tax expert to review and assist as needed. Everything went through fine. The site is user friendly for a non tax expert but the extra cushion of expertise is always nice lol Last year I selected the same, the tax pro reviewed, told me everything was good to go. I sent it off and it was rejected. I went back and spoke to another tax pro, they scanned over my return, told me everything was fine and again it was rejected. The frustration I felt after choosing a higher package option for that extra assistance and not receiving it and feeling alone has left a bitter taste in my mouth. Now this year, im trying again but feel lost and non of the frequently asked questions answers whether I should be trying to refile my 2020's before filing 2021's or if it even matters. I dislike that there isn't the assistance all year that I was told I would get.
Date published: 2022-02-23
Rated 5 out of 5 by from love tubotax used for 8 years with no problems, easy to use and fast
Date published: 2022-02-23
Rated 5 out of 5 by from works for me! Nice to be able to use Turbo Tax online. Makes it rather easy to do.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8309