TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Rating lowered due to Installation Problem Turbo Tax (TT) would not load from CD or downloaded copy. Sought TT tech help and received a timely phone call back. Friendly tech, but was not aware of any other users experiencing this issue. After lengthy trouble shooting suggested the problem was due to my PC's age. Advised replacing the PC. Did not take that advice! Conducted my own web search and found many people have had the exact same problem! There was an easy solution/work-around to get the installer to run! Why didn't TT tech support not know of this work-around? It seems that this issue has been known about for quite some time and the TT software should have been fixed. This has left me with a very bad impression of TT! Filing this year's tax data was similar to previous years. As long as the software works the first time and every time, and it's accurate, I'll keep using it. I did not love TurboTax this year!
Date published: 2022-03-14
Rated 4 out of 5 by from Solid, up to the state filing Federal filing was easy. State filing (Missouri) was a little confusing. I chose electronic payment of final tax due, as presented in TurboTax, but all further instructions were for payment by a paper check. TT made no further mention of my selection for electronic debit from my checking account - it only referenced a (mythical) paper check. I made electronic payment anyway, but do I need to mail in a payment voucher. Only crickets from TT regarding sending in voucher for electronic payment.
Date published: 2022-03-14
Rated 5 out of 5 by from Better each year!!!! I've been using Turbo Tax for years and I love the fact that the product is constantly changing for the better. Keep up the great work. Filed with confidence.
Date published: 2022-03-14
Rated 1 out of 5 by from trash absolute trash, so many bugs not addressed just terrible
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is so easy to use! I love the way Turbo Tax asks all the right questions and saves my information from last year. Makes it easy to file.
Date published: 2022-03-14
Rated 5 out of 5 by from Wonderful! Live Experts were excellent. Answered all my questions and was able to complete forms without problems. I am a novice at 73 years, this is the first time I filed my taxes myself!
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo tax is easy to use Its very easy to use! Like the step by step program it makes it easy, and gets all the money back they can find.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is a great! Turbo Tax is easy to navigate to enter information, review entries, and make any changes.
Date published: 2022-03-14
Rated 5 out of 5 by from great first time filing and easy to use even for a teenager
Date published: 2022-03-14
Rated 2 out of 5 by from Trust Software Needs Work Turbo tax support, fortunately, is pretty good. The software for business/trusts--specifically the trust part of the software--needs work. The primary problem is that the language is inadequate/inappropriate. The instructions need the review of an English instructor/editor, not a technical person. Explanations often are ambiguous and, if taken as they stand, can lead to errors.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 8303
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Rating lowered due to Installation Problem Turbo Tax (TT) would not load from CD or downloaded copy. Sought TT tech help and received a timely phone call back. Friendly tech, but was not aware of any other users experiencing this issue. After lengthy trouble shooting suggested the problem was due to my PC's age. Advised replacing the PC. Did not take that advice! Conducted my own web search and found many people have had the exact same problem! There was an easy solution/work-around to get the installer to run! Why didn't TT tech support not know of this work-around? It seems that this issue has been known about for quite some time and the TT software should have been fixed. This has left me with a very bad impression of TT! Filing this year's tax data was similar to previous years. As long as the software works the first time and every time, and it's accurate, I'll keep using it. I did not love TurboTax this year!
Date published: 2022-03-14
Rated 4 out of 5 by from Solid, up to the state filing Federal filing was easy. State filing (Missouri) was a little confusing. I chose electronic payment of final tax due, as presented in TurboTax, but all further instructions were for payment by a paper check. TT made no further mention of my selection for electronic debit from my checking account - it only referenced a (mythical) paper check. I made electronic payment anyway, but do I need to mail in a payment voucher. Only crickets from TT regarding sending in voucher for electronic payment.
Date published: 2022-03-14
Rated 5 out of 5 by from Better each year!!!! I've been using Turbo Tax for years and I love the fact that the product is constantly changing for the better. Keep up the great work. Filed with confidence.
Date published: 2022-03-14
Rated 1 out of 5 by from trash absolute trash, so many bugs not addressed just terrible
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is so easy to use! I love the way Turbo Tax asks all the right questions and saves my information from last year. Makes it easy to file.
Date published: 2022-03-14
Rated 5 out of 5 by from Wonderful! Live Experts were excellent. Answered all my questions and was able to complete forms without problems. I am a novice at 73 years, this is the first time I filed my taxes myself!
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo tax is easy to use Its very easy to use! Like the step by step program it makes it easy, and gets all the money back they can find.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is a great! Turbo Tax is easy to navigate to enter information, review entries, and make any changes.
Date published: 2022-03-14
Rated 5 out of 5 by from great first time filing and easy to use even for a teenager
Date published: 2022-03-14
Rated 2 out of 5 by from Trust Software Needs Work Turbo tax support, fortunately, is pretty good. The software for business/trusts--specifically the trust part of the software--needs work. The primary problem is that the language is inadequate/inappropriate. The instructions need the review of an English instructor/editor, not a technical person. Explanations often are ambiguous and, if taken as they stand, can lead to errors.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 8303