TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Awesome They were very good, this is my second year with them and I am very satisfied.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Easy to use, friendly and helpful tax preparers that address any issues or questions that come up.
Date published: 2023-03-01
Rated 1 out of 5 by from Poor Experience Did my taxes alone but felt misled throughout the process, I had no intention of choosing the Deluxe TurboTax, at the end the $40 fee was unintentional but felt unrecoverable. The addtional $40 fee for "refund processing" I thought was optional and can be avoided by paying TT upfront using a credit/debit card. But I could not navigate a way to pay with my card.
Date published: 2023-03-01
Rated 4 out of 5 by from Awesome live expert help but glitchy forms Serenia from Altoona PA was AWESOME!! I can't say enough about her competence and cheerfuo calm manner. We wored together & figued out what I had doe wrong. Then she stayed with me until the end. 1099R & 1098 forms were glitchy and need to be improved!!
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is great I really love the extra help when you have a question or don't understand something, nice to know there is help.
Date published: 2023-03-01
Rated 4 out of 5 by from If Taxes for Dummies was a Company I am rather pleased and shocked at how easy TurboTax was. I know very little about taxes, but TurboTax got me through tax season unscathed yet another year. Highly
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is okay! I enjoy using Turbo Tax because how easy y'all have made it to make taxes. But I'm taking off a star because despite how much I try to trust y'all, there's always that skepticism. I was extremely careful again, yet Turbo Tax strikes again! Almost got hooked on that $44 extra (small font-hidden) fee. Not today, TurboTax, nice try!
Date published: 2023-03-01
Rated 5 out of 5 by from The Guidance in every step makes it easy to use Just get it done with turbo tax, it is guiding you every step.
Date published: 2023-03-01
Rated 3 out of 5 by from very frustrating program language is confusing call was never completed expert chat never occurred as requested intuit phone menu kept spelling my wrong with strange leters unable to complete call due to menu not user friendly
Date published: 2023-03-01
Rated 4 out of 5 by from Very Helpful and Informative Throughout, But Long I did not chat live with any agents, and this would undoubtedly help, but I was able to handle the process because the program does a great job of holding your hand and explaining things. It just takes a while. The most helpful part, by far, is the fact that it can scan the documents you submit and automatically populate the appropriate boxes, so you are much less likely to make a mistake. The struggle with filing taxes, as with most things, is in the details. There is no problem uploading a W-2, but details regarding things like health plans, college expenses, etc. makes the process feel more complicated. The more that automation is used, the better.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8301
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome They were very good, this is my second year with them and I am very satisfied.
Date published: 2023-03-01
Rated 5 out of 5 by from Easy to use Easy to use, friendly and helpful tax preparers that address any issues or questions that come up.
Date published: 2023-03-01
Rated 1 out of 5 by from Poor Experience Did my taxes alone but felt misled throughout the process, I had no intention of choosing the Deluxe TurboTax, at the end the $40 fee was unintentional but felt unrecoverable. The addtional $40 fee for "refund processing" I thought was optional and can be avoided by paying TT upfront using a credit/debit card. But I could not navigate a way to pay with my card.
Date published: 2023-03-01
Rated 4 out of 5 by from Awesome live expert help but glitchy forms Serenia from Altoona PA was AWESOME!! I can't say enough about her competence and cheerfuo calm manner. We wored together & figued out what I had doe wrong. Then she stayed with me until the end. 1099R & 1098 forms were glitchy and need to be improved!!
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax is great I really love the extra help when you have a question or don't understand something, nice to know there is help.
Date published: 2023-03-01
Rated 4 out of 5 by from If Taxes for Dummies was a Company I am rather pleased and shocked at how easy TurboTax was. I know very little about taxes, but TurboTax got me through tax season unscathed yet another year. Highly
Date published: 2023-03-01
Rated 4 out of 5 by from Turbo Tax is okay! I enjoy using Turbo Tax because how easy y'all have made it to make taxes. But I'm taking off a star because despite how much I try to trust y'all, there's always that skepticism. I was extremely careful again, yet Turbo Tax strikes again! Almost got hooked on that $44 extra (small font-hidden) fee. Not today, TurboTax, nice try!
Date published: 2023-03-01
Rated 5 out of 5 by from The Guidance in every step makes it easy to use Just get it done with turbo tax, it is guiding you every step.
Date published: 2023-03-01
Rated 3 out of 5 by from very frustrating program language is confusing call was never completed expert chat never occurred as requested intuit phone menu kept spelling my wrong with strange leters unable to complete call due to menu not user friendly
Date published: 2023-03-01
Rated 4 out of 5 by from Very Helpful and Informative Throughout, But Long I did not chat live with any agents, and this would undoubtedly help, but I was able to handle the process because the program does a great job of holding your hand and explaining things. It just takes a while. The most helpful part, by far, is the fact that it can scan the documents you submit and automatically populate the appropriate boxes, so you are much less likely to make a mistake. The struggle with filing taxes, as with most things, is in the details. There is no problem uploading a W-2, but details regarding things like health plans, college expenses, etc. makes the process feel more complicated. The more that automation is used, the better.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8301