TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from turbo tax is great easy to use and they help by checking everything . great to use
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo Tax… was so quick & easy I love when last years info pops up & you just can’t go wrong with Turbo Tax… it is so easy to understand & so easy to file FREE!!!
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo tax is awesome Very simple easy to understand and quick I like that they offered protection plans and assistance when filing for
Date published: 2022-01-24
Rated 3 out of 5 by from Too expensive I have been filling my taxes through your system for the past 7 years and no discounts for loyalty are offered.
Date published: 2022-01-24
Rated 4 out of 5 by from Returning customer I’ve used TurboTax the last few years now and I enjoy the fact that my past returns, documents, and information is saved and accessible for the next year.. it makes filing taxes a whole lot easier, especially when information is already saved and uploaded so you don’t have to start from scratch every year. I did have a problem last year with a delay in receiving my refund because of the prepaid debit card from TurboTax, it never arrived in the mail and I had to reorder a card which took weeks… weeks that I couldn’t afford to wait. I didn’t complain much because I had been approved for the refund advance last year and that made the struggle a little easier since I could access the funds online with a virtual card in the meantime. But this year, even though I’m receiving a larger refund, I was denied the refund advance. I was really counting on that advance to get me through some difficult financial situations that are time pressing. In my mind, it was a sure thing that I would be approved and hopefully receive a larger advance because of my larger refund. I had prequalified as usual, set up the account with credit karma, ordered the prepaid card, filled out the paperwork for the advance…only to find out I was not approved. I got an email saying the decision was based on a debt owed to the government that would reduce my refund in whole or in part to cover the debt. It didn’t go into any more details than that but the only debt I could find was a state tax debt of $200 that was supposed to have been paid last year. Even still, with a refund amount in excess of $9,000, you would think a debt of $200 would not be enough to disqualify me from the advance. Since it’s obviously enough to cover the debt I owe and any other fees while also easily covering the amount of the advance. There should be a way to dispute that decision or communicate with someone to look into the situation further, rather than it just being a cut and dry “NO” based on any debt to the government, no matter how small. I could’ve taken my business elsewhere and tried my luck with another tax provider offering refund advances. Ultimately, I decided to stay… I didn’t want to start all the way over on my taxes and also because I felt more comfortable using them after being a customer this long. I do still recommend TurboTax over their competitors, the process they use makes it so much simpler for those who want to DIY without the headache of actually doing it on your own.
Date published: 2022-01-24
Rated 5 out of 5 by from Very easy to use. TurboTax makes it so easy and answers all my questions it fills things in for me when I’m unsure. Love it.
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo tax is easy I've been using it for 6 years and its a cakewalk!
Date published: 2022-01-24
Rated 3 out of 5 by from Ok Ok a little confusing but I got through it after going back and forth
Date published: 2022-01-24
Rated 5 out of 5 by from Fast and easy I had a very simple return and Turbo tax made it even easier! They did all the hard work and it was completed for free!
Date published: 2022-01-24
Rated 5 out of 5 by from TurboTax is great It is easy to use and can have help at any time and guides one easily
Date published: 2022-01-24
All TurboTax® Offerings Reviews - Page 831
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is great easy to use and they help by checking everything . great to use
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo Tax… was so quick & easy I love when last years info pops up & you just can’t go wrong with Turbo Tax… it is so easy to understand & so easy to file FREE!!!
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo tax is awesome Very simple easy to understand and quick I like that they offered protection plans and assistance when filing for
Date published: 2022-01-24
Rated 3 out of 5 by from Too expensive I have been filling my taxes through your system for the past 7 years and no discounts for loyalty are offered.
Date published: 2022-01-24
Rated 4 out of 5 by from Returning customer I’ve used TurboTax the last few years now and I enjoy the fact that my past returns, documents, and information is saved and accessible for the next year.. it makes filing taxes a whole lot easier, especially when information is already saved and uploaded so you don’t have to start from scratch every year. I did have a problem last year with a delay in receiving my refund because of the prepaid debit card from TurboTax, it never arrived in the mail and I had to reorder a card which took weeks… weeks that I couldn’t afford to wait. I didn’t complain much because I had been approved for the refund advance last year and that made the struggle a little easier since I could access the funds online with a virtual card in the meantime. But this year, even though I’m receiving a larger refund, I was denied the refund advance. I was really counting on that advance to get me through some difficult financial situations that are time pressing. In my mind, it was a sure thing that I would be approved and hopefully receive a larger advance because of my larger refund. I had prequalified as usual, set up the account with credit karma, ordered the prepaid card, filled out the paperwork for the advance…only to find out I was not approved. I got an email saying the decision was based on a debt owed to the government that would reduce my refund in whole or in part to cover the debt. It didn’t go into any more details than that but the only debt I could find was a state tax debt of $200 that was supposed to have been paid last year. Even still, with a refund amount in excess of $9,000, you would think a debt of $200 would not be enough to disqualify me from the advance. Since it’s obviously enough to cover the debt I owe and any other fees while also easily covering the amount of the advance. There should be a way to dispute that decision or communicate with someone to look into the situation further, rather than it just being a cut and dry “NO” based on any debt to the government, no matter how small. I could’ve taken my business elsewhere and tried my luck with another tax provider offering refund advances. Ultimately, I decided to stay… I didn’t want to start all the way over on my taxes and also because I felt more comfortable using them after being a customer this long. I do still recommend TurboTax over their competitors, the process they use makes it so much simpler for those who want to DIY without the headache of actually doing it on your own.
Date published: 2022-01-24
Rated 5 out of 5 by from Very easy to use. TurboTax makes it so easy and answers all my questions it fills things in for me when I’m unsure. Love it.
Date published: 2022-01-24
Rated 5 out of 5 by from Turbo tax is easy I've been using it for 6 years and its a cakewalk!
Date published: 2022-01-24
Rated 3 out of 5 by from Ok Ok a little confusing but I got through it after going back and forth
Date published: 2022-01-24
Rated 5 out of 5 by from Fast and easy I had a very simple return and Turbo tax made it even easier! They did all the hard work and it was completed for free!
Date published: 2022-01-24
Rated 5 out of 5 by from TurboTax is great It is easy to use and can have help at any time and guides one easily
Date published: 2022-01-24
All TurboTax® Offerings Reviews - Page 831