TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbotax is convenient Needs more explanation in some areas. It gets confusing
Date published: 2022-06-27
Rated 5 out of 5 by from Love Turbo Tax I was referred to Turbo Tax by a friend. Glad we did as it is easier to work with. But the Live Full Service Basic is just awesome as we received max refund that we did not know was possible.
Date published: 2022-06-27
Rated 5 out of 5 by from Turbo tax is Awesome My agent William was awesome stayed on the line and helped me all the way super friendly.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbo Tax Overall good experience. Had problems with communication due to a physical disability.
Date published: 2022-06-27
Rated 5 out of 5 by from Amazing service The live agent that helped me was patient and understanding. I was able to do this at work, even with frequent stops to help a guest(at work). I had this problem for two days and I need the money to help move. She was able to fix it.
Date published: 2022-06-27
Rated 4 out of 5 by from Turbo Tax Makes It Easy (except) Turbo Tax makes it easy to file, except that I'm required to use a Windows computer for our two member LLC business return. I use the Home and Business for our personal return. Windows is too difficult to use. Intuit and Apple really need to form a project team and give Mac users the ability to file all business types on the Mac platform.
Date published: 2022-06-27
Rated 4 out of 5 by from hAD TO GO THROUGH MORE THAN ONE EXPERT TO FINISH Had to go through more than one expert to finish taxes,
Date published: 2022-06-27
Rated 4 out of 5 by from TurboTax was really good! Fairly easy to maneuver. A little longer than I expected, but over all a good experience.
Date published: 2022-06-27
Rated 4 out of 5 by from Great I don’t know, some of it was frustrating. One minute i had an error i couldn’t fix, talked to someone for an hour, they couldn’t fix it, lost communication. Finally got an expert on the chat, went to look for the error again and miraculously gone. Glad it was gone but at the same time worried it wasn’t really fixed and how did it get fixed?
Date published: 2022-06-27
Rated 4 out of 5 by from Full service was a great decision I've always done my own taxes, but it stresses me out, and I always put it off til the last minute. I decided to spring for full service, and the process was quick and painless. Also, by my calculation, I owed money, but after having a tax pro help me, I'm getting a refund, which is a nice surprise.
Date published: 2022-06-27
All TurboTax® Offerings Reviews - Page 8298
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax is convenient Needs more explanation in some areas. It gets confusing
Date published: 2022-06-27
Rated 5 out of 5 by from Love Turbo Tax I was referred to Turbo Tax by a friend. Glad we did as it is easier to work with. But the Live Full Service Basic is just awesome as we received max refund that we did not know was possible.
Date published: 2022-06-27
Rated 5 out of 5 by from Turbo tax is Awesome My agent William was awesome stayed on the line and helped me all the way super friendly.
Date published: 2022-06-27
Rated 3 out of 5 by from Turbo Tax Overall good experience. Had problems with communication due to a physical disability.
Date published: 2022-06-27
Rated 5 out of 5 by from Amazing service The live agent that helped me was patient and understanding. I was able to do this at work, even with frequent stops to help a guest(at work). I had this problem for two days and I need the money to help move. She was able to fix it.
Date published: 2022-06-27
Rated 4 out of 5 by from Turbo Tax Makes It Easy (except) Turbo Tax makes it easy to file, except that I'm required to use a Windows computer for our two member LLC business return. I use the Home and Business for our personal return. Windows is too difficult to use. Intuit and Apple really need to form a project team and give Mac users the ability to file all business types on the Mac platform.
Date published: 2022-06-27
Rated 4 out of 5 by from hAD TO GO THROUGH MORE THAN ONE EXPERT TO FINISH Had to go through more than one expert to finish taxes,
Date published: 2022-06-27
Rated 4 out of 5 by from TurboTax was really good! Fairly easy to maneuver. A little longer than I expected, but over all a good experience.
Date published: 2022-06-27
Rated 4 out of 5 by from Great I don’t know, some of it was frustrating. One minute i had an error i couldn’t fix, talked to someone for an hour, they couldn’t fix it, lost communication. Finally got an expert on the chat, went to look for the error again and miraculously gone. Glad it was gone but at the same time worried it wasn’t really fixed and how did it get fixed?
Date published: 2022-06-27
Rated 4 out of 5 by from Full service was a great decision I've always done my own taxes, but it stresses me out, and I always put it off til the last minute. I decided to spring for full service, and the process was quick and painless. Also, by my calculation, I owed money, but after having a tax pro help me, I'm getting a refund, which is a nice surprise.
Date published: 2022-06-27
All TurboTax® Offerings Reviews - Page 8298