TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Software easy to use, but reps don't know info... The software is easy to use, and I've used TurboTax for a number of years. However, this year I had questions due to some changes in our household & filing status, and I received conflicting answers to my questions with the representatives in chat. Once I got to the "review" section towards the end, I was told by the chat rep to choose "yes" & speak to one of the professionals who are more knowledgeable and can better answer questions. Thank goodness - because I was afraid I had chosen the wrong filing status based on what one rep had already told me. I opted to pay for the $59 MAX in case there are any issues/audit at a later date. Maybe TurboTax should only allow these chat reps to answer certain questions and pass off more difficult questions to the tax experts.
Date published: 2023-03-02
Rated 1 out of 5 by from Never again. Why are we being charged so much to do taxes then charged on top to pay online .. extra $40 to pay online ???!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome I like it very much. It was really helpful. Will do it again next year.
Date published: 2023-03-02
Rated 5 out of 5 by from Great Turbo Tax Great at what they do I had an easy time getting through my process
Date published: 2023-03-02
Rated 5 out of 5 by from Turbotax is great! Great experience, customer support helped me quickly and got my problem solved!
Date published: 2023-03-02
Rated 4 out of 5 by from TURBO TAX rocks quick and easy to file your taxes and I would definitely recommend this to my friends
Date published: 2023-03-02
Rated 5 out of 5 by from Excellent Support I was very pleased with the service I received. The overview and summary of my returns was well executed. The communication throughout the process was all top notch.
Date published: 2023-03-02
Rated 5 out of 5 by from AWESOME I love it..........................................
Date published: 2023-03-02
Rated 1 out of 5 by from you pay $300 in turbo fees for no help. Horrible. i paid for max benefits and still recieved no help. No one "did my taxes for me".
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is the best!! is easy, excelent option because is free and helpfull
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8284
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Software easy to use, but reps don't know info... The software is easy to use, and I've used TurboTax for a number of years. However, this year I had questions due to some changes in our household & filing status, and I received conflicting answers to my questions with the representatives in chat. Once I got to the "review" section towards the end, I was told by the chat rep to choose "yes" & speak to one of the professionals who are more knowledgeable and can better answer questions. Thank goodness - because I was afraid I had chosen the wrong filing status based on what one rep had already told me. I opted to pay for the $59 MAX in case there are any issues/audit at a later date. Maybe TurboTax should only allow these chat reps to answer certain questions and pass off more difficult questions to the tax experts.
Date published: 2023-03-02
Rated 1 out of 5 by from Never again. Why are we being charged so much to do taxes then charged on top to pay online .. extra $40 to pay online ???!
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is awesome I like it very much. It was really helpful. Will do it again next year.
Date published: 2023-03-02
Rated 5 out of 5 by from Great Turbo Tax Great at what they do I had an easy time getting through my process
Date published: 2023-03-02
Rated 5 out of 5 by from Turbotax is great! Great experience, customer support helped me quickly and got my problem solved!
Date published: 2023-03-02
Rated 4 out of 5 by from TURBO TAX rocks quick and easy to file your taxes and I would definitely recommend this to my friends
Date published: 2023-03-02
Rated 5 out of 5 by from Excellent Support I was very pleased with the service I received. The overview and summary of my returns was well executed. The communication throughout the process was all top notch.
Date published: 2023-03-02
Rated 5 out of 5 by from AWESOME I love it..........................................
Date published: 2023-03-02
Rated 1 out of 5 by from you pay $300 in turbo fees for no help. Horrible. i paid for max benefits and still recieved no help. No one "did my taxes for me".
Date published: 2023-03-02
Rated 5 out of 5 by from TurboTax is the best!! is easy, excelent option because is free and helpfull
Date published: 2023-03-02
All TurboTax® Offerings Reviews - Page 8284