TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I have used this site since 2018. For years I paid other people to file my taxes. My circumstances changes over time. The last CPA said she had to file my taxes a certain way based on what she said the IRS law stated. It caused me to owe the IRS taxes two years in a row. After that CPA moved away, I used free software for three years. But I was never certain about what I was doing due to the tax returns I had from that last CPA. The schedules looked slightly different and the questions asked weren't always helpful. When I began using TurboTax, certain questions were asked. This caused me to research the IRS website and found the exact scenario I was facing that helped me file my taxes correctly. (This had been the scenario I had explained to the last CPA.) I even purchased TurboTax software to amend two years of taxes, which I had done on two free sites. I did this after my husband received his ITIN. We were able to file those amended taxes jointly. TurboTax software has been very helpful.
Date published: 2022-04-22
Rated 5 out of 5 by from Edva is awesome!!! I have a rough time doing my taxes every year but I am so glad that I got help with every step from Edva she was very helpful and patient with me. I feel much better now. Thank so much Edva you are awesome.
Date published: 2022-04-22
Rated 5 out of 5 by from Super easy Painless process! Definitely give it try! Super easy
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is awesome!! Turbo Tax is easy to use. Their Tax Experts are very helpful and will walk you through every step to make sure you are doing things the right way. I highly recommend them!
Date published: 2022-04-22
Rated 5 out of 5 by from Super easy to use First time filling out my taxes by myself. So easy using turbotax!
Date published: 2022-04-22
Rated 4 out of 5 by from Good but keep improving Needed improvements 1) Initial start of product finds last years return. And requests contact info page to be filled (optional) before proceeding. *** This data should be pulled from prior year's return *** 2) Have option to allow *install* of new updates so user does not need to wait for new update installs when they open the product for use. 3) When adding 'supporting details', the details box has set number of lines opened. When exceeding the initial lines, I press 'tab' key and new line is opened. I fill in the line info and 'tab' key for entering the $ amount. After doing this for a while, maybe 5 or 10 more lines, when you tab to $ amount column and type 219, the 2 is correctly entered but displays 2.00 not 219.00. This keeps happening on the next lines as well. Type 985 and it displays 9.00 not 985.00. I need to click the box once or twice and I can add the proper number.
Date published: 2022-04-22
Rated 5 out of 5 by from Great Program I've used this program in the past and found it to be less than user friendly. With some skepticism, I began my journey through my tax return and was amazed with it's ease of use.
Date published: 2022-04-22
Rated 1 out of 5 by from Disappointing Package This product was poor, at best. There was no opportunity to upload the broker package of all the Interest and Dividend statements. Having to locate and total all of this information manually defeated one of the reasons for having the package in the first place. The package also insisted that some of the broker information was not correct, even though it was copied verbatim from the broker statement, and would not electronically file the federal or state returns. I ended up having to file both manually. Again, what is the point of having the program? Very Disappointing Package! Will not buy any future packages from this vendor.
Date published: 2022-04-22
Rated 5 out of 5 by from Great It's a great system. Friendly and very self explanatory.
Date published: 2022-04-22
Rated 5 out of 5 by from turbotax is the best have been using turbotax for over 6 years never regret it/
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 8273
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I have used this site since 2018. For years I paid other people to file my taxes. My circumstances changes over time. The last CPA said she had to file my taxes a certain way based on what she said the IRS law stated. It caused me to owe the IRS taxes two years in a row. After that CPA moved away, I used free software for three years. But I was never certain about what I was doing due to the tax returns I had from that last CPA. The schedules looked slightly different and the questions asked weren't always helpful. When I began using TurboTax, certain questions were asked. This caused me to research the IRS website and found the exact scenario I was facing that helped me file my taxes correctly. (This had been the scenario I had explained to the last CPA.) I even purchased TurboTax software to amend two years of taxes, which I had done on two free sites. I did this after my husband received his ITIN. We were able to file those amended taxes jointly. TurboTax software has been very helpful.
Date published: 2022-04-22
Rated 5 out of 5 by from Edva is awesome!!! I have a rough time doing my taxes every year but I am so glad that I got help with every step from Edva she was very helpful and patient with me. I feel much better now. Thank so much Edva you are awesome.
Date published: 2022-04-22
Rated 5 out of 5 by from Super easy Painless process! Definitely give it try! Super easy
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is awesome!! Turbo Tax is easy to use. Their Tax Experts are very helpful and will walk you through every step to make sure you are doing things the right way. I highly recommend them!
Date published: 2022-04-22
Rated 5 out of 5 by from Super easy to use First time filling out my taxes by myself. So easy using turbotax!
Date published: 2022-04-22
Rated 4 out of 5 by from Good but keep improving Needed improvements 1) Initial start of product finds last years return. And requests contact info page to be filled (optional) before proceeding. *** This data should be pulled from prior year's return *** 2) Have option to allow *install* of new updates so user does not need to wait for new update installs when they open the product for use. 3) When adding 'supporting details', the details box has set number of lines opened. When exceeding the initial lines, I press 'tab' key and new line is opened. I fill in the line info and 'tab' key for entering the $ amount. After doing this for a while, maybe 5 or 10 more lines, when you tab to $ amount column and type 219, the 2 is correctly entered but displays 2.00 not 219.00. This keeps happening on the next lines as well. Type 985 and it displays 9.00 not 985.00. I need to click the box once or twice and I can add the proper number.
Date published: 2022-04-22
Rated 5 out of 5 by from Great Program I've used this program in the past and found it to be less than user friendly. With some skepticism, I began my journey through my tax return and was amazed with it's ease of use.
Date published: 2022-04-22
Rated 1 out of 5 by from Disappointing Package This product was poor, at best. There was no opportunity to upload the broker package of all the Interest and Dividend statements. Having to locate and total all of this information manually defeated one of the reasons for having the package in the first place. The package also insisted that some of the broker information was not correct, even though it was copied verbatim from the broker statement, and would not electronically file the federal or state returns. I ended up having to file both manually. Again, what is the point of having the program? Very Disappointing Package! Will not buy any future packages from this vendor.
Date published: 2022-04-22
Rated 5 out of 5 by from Great It's a great system. Friendly and very self explanatory.
Date published: 2022-04-22
Rated 5 out of 5 by from turbotax is the best have been using turbotax for over 6 years never regret it/
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 8273