TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Awesome TurboTax was amazing great service quick and fast I live operator help me if she never did I will be still sitting here with nothing
Date published: 2022-04-06
Rated 5 out of 5 by from Great experience Easy, fast, stress free. Good experience all around.
Date published: 2022-04-06
Rated 5 out of 5 by from 2022 Returns Software is easy to use accurate and reasonably priced.
Date published: 2022-04-06
Rated 5 out of 5 by from turbotax is amazing I really liked how easy it made it for me to file my own taxes and helpful tips throughout the process. Very affordable as well, it was recommended to me and i would definitely tell others about it.
Date published: 2022-04-06
Rated 4 out of 5 by from I am hooked I have been using TurboTax for over 25 years. We had a major issue this year in not being able to activate my copy. Advantage Customer Care (Sophia) was super!!! We spent a lot of time trying to find where the problem was located, but we did not get my system online. Later I found my router was failing (6-year old Netgear Nighthawk X8). I could not get back to Sophia to tell her everything was now OK. (I replaced my router) There were two issues this year: (1) NC program wanted me to fill out a "NC K-1 F D-407" which was totally not applicable to me. (2) Filling out estimated tax worksheets for Federal, WV and NC were awkward. Some questions did not make sense, but it may have been more the forms in tax departments instead of the TurboTax programming. I probably spent as much time with those worksheets as I did on all the rest of my returns. The main reason for my 4-star rating is TurboTax technical folks should look at the entire series of computer hardware involved in creating the proper "handshake" to activate and communicate with TurboTax and have a "help" page dedicated to that issue. This should go way beyond turning off antivirus, and making sure all cables are connected: network cards, router performance, modems, etc. Otherwise, I am comfortable with using TurboTax, but it is still my responsibility to verify everything, and therefore find little buggy problems to go around, or see where the data came from and go there.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is grey I will recommend turbotax to anyone who has no time to do their own taxes and want maximum refund
Date published: 2022-04-06
Rated 5 out of 5 by from Extremely user friendly! I am extremely pleased with the expert help I received from every interaction with the TurboTax folks. Been using it for years and will continue.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is awesome It's my first time using Turbo Tax full service and I absolutely love it. Will use them again next year
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax is awesome very helpful and knowledgable, and patient. i recommend this service!
Date published: 2022-04-06
Rated 4 out of 5 by from Enjoyed using Turbotax Turbotax made preparing and filing my taxes very easy and trouble free.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8265
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome TurboTax was amazing great service quick and fast I live operator help me if she never did I will be still sitting here with nothing
Date published: 2022-04-06
Rated 5 out of 5 by from Great experience Easy, fast, stress free. Good experience all around.
Date published: 2022-04-06
Rated 5 out of 5 by from 2022 Returns Software is easy to use accurate and reasonably priced.
Date published: 2022-04-06
Rated 5 out of 5 by from turbotax is amazing I really liked how easy it made it for me to file my own taxes and helpful tips throughout the process. Very affordable as well, it was recommended to me and i would definitely tell others about it.
Date published: 2022-04-06
Rated 4 out of 5 by from I am hooked I have been using TurboTax for over 25 years. We had a major issue this year in not being able to activate my copy. Advantage Customer Care (Sophia) was super!!! We spent a lot of time trying to find where the problem was located, but we did not get my system online. Later I found my router was failing (6-year old Netgear Nighthawk X8). I could not get back to Sophia to tell her everything was now OK. (I replaced my router) There were two issues this year: (1) NC program wanted me to fill out a "NC K-1 F D-407" which was totally not applicable to me. (2) Filling out estimated tax worksheets for Federal, WV and NC were awkward. Some questions did not make sense, but it may have been more the forms in tax departments instead of the TurboTax programming. I probably spent as much time with those worksheets as I did on all the rest of my returns. The main reason for my 4-star rating is TurboTax technical folks should look at the entire series of computer hardware involved in creating the proper "handshake" to activate and communicate with TurboTax and have a "help" page dedicated to that issue. This should go way beyond turning off antivirus, and making sure all cables are connected: network cards, router performance, modems, etc. Otherwise, I am comfortable with using TurboTax, but it is still my responsibility to verify everything, and therefore find little buggy problems to go around, or see where the data came from and go there.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is grey I will recommend turbotax to anyone who has no time to do their own taxes and want maximum refund
Date published: 2022-04-06
Rated 5 out of 5 by from Extremely user friendly! I am extremely pleased with the expert help I received from every interaction with the TurboTax folks. Been using it for years and will continue.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is awesome It's my first time using Turbo Tax full service and I absolutely love it. Will use them again next year
Date published: 2022-04-06
Rated 5 out of 5 by from turbo tax is awesome very helpful and knowledgable, and patient. i recommend this service!
Date published: 2022-04-06
Rated 4 out of 5 by from Enjoyed using Turbotax Turbotax made preparing and filing my taxes very easy and trouble free.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 8265