TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Did not calculate Recovery Rebate Credit Turbotax did not calculate the recovery rebate credit for my son born in February 2021.
Date published: 2022-04-11
Rated 5 out of 5 by from Great job Robin was so impressive. She walked me through and very patient.
Date published: 2022-04-11
Rated 5 out of 5 by from Thank you for your fantastic product! This was my first time using Turbo Tax. With all the crazy things going on this past year I needed help and Turbo Tax paired me with Amy. She was fantastic. Very knowledgeable, a great coach and an awesome person to work with.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbotax is awesome and I used it every year good product and great support - will use it again next year
Date published: 2022-04-11
Rated 5 out of 5 by from great experience - first time user I enjoyed using the software, it makes things clear and is very helpful. It has integrations with my banks and stock brokerage companies and so it took in data without my having to enter any data myself.
Date published: 2022-04-11
Rated 5 out of 5 by from EASY TO USE IT IS SELF EXPLANATORY, QUICK, AND EASY. I WOULD RECOMMEND TURBO TAX TO ANYONE.
Date published: 2022-04-11
Rated 5 out of 5 by from very complete and simple simple even I could do it i am not very computer oriented but i did it
Date published: 2022-04-11
Rated 4 out of 5 by from Always something new I have been using TurboTax for 20 years. There is always a new wrinkle. Yes, the US government is always messing with it, but also this year it seemed extra difficult to get to in-person customer service. When I did, they were very nice. I had problems with paying for add-ons -- the TaxAudit and the $25 state file fee. Worrisome was the online payment system was interrupted by asking you to call a number, and that was followed by a pop-up to sign in again; when that didn't work, then another pop-up says something needs to be installed by Apple. I decided I didn't trust this and went back to the original payment page and when it said "sign in" I chose to do it "as a guest". That worked. Lord hope that it wasn't also a scam. Anyway, this made filing electronic a bit of a slog -- of course it doesn't help that it is the last week of the deadline.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great! very helpful! I am always able to easily access the resources I need to finalize my taxes
Date published: 2022-04-11
Rated 4 out of 5 by from Easy but hard at times I really liked the experience but at times it was difficult. It takes a lot of time to complete as it has taken me the entire weekend as well. Plus if you have an additional property it makes it more time consuming
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Did not calculate Recovery Rebate Credit Turbotax did not calculate the recovery rebate credit for my son born in February 2021.
Date published: 2022-04-11
Rated 5 out of 5 by from Great job Robin was so impressive. She walked me through and very patient.
Date published: 2022-04-11
Rated 5 out of 5 by from Thank you for your fantastic product! This was my first time using Turbo Tax. With all the crazy things going on this past year I needed help and Turbo Tax paired me with Amy. She was fantastic. Very knowledgeable, a great coach and an awesome person to work with.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbotax is awesome and I used it every year good product and great support - will use it again next year
Date published: 2022-04-11
Rated 5 out of 5 by from great experience - first time user I enjoyed using the software, it makes things clear and is very helpful. It has integrations with my banks and stock brokerage companies and so it took in data without my having to enter any data myself.
Date published: 2022-04-11
Rated 5 out of 5 by from EASY TO USE IT IS SELF EXPLANATORY, QUICK, AND EASY. I WOULD RECOMMEND TURBO TAX TO ANYONE.
Date published: 2022-04-11
Rated 5 out of 5 by from very complete and simple simple even I could do it i am not very computer oriented but i did it
Date published: 2022-04-11
Rated 4 out of 5 by from Always something new I have been using TurboTax for 20 years. There is always a new wrinkle. Yes, the US government is always messing with it, but also this year it seemed extra difficult to get to in-person customer service. When I did, they were very nice. I had problems with paying for add-ons -- the TaxAudit and the $25 state file fee. Worrisome was the online payment system was interrupted by asking you to call a number, and that was followed by a pop-up to sign in again; when that didn't work, then another pop-up says something needs to be installed by Apple. I decided I didn't trust this and went back to the original payment page and when it said "sign in" I chose to do it "as a guest". That worked. Lord hope that it wasn't also a scam. Anyway, this made filing electronic a bit of a slog -- of course it doesn't help that it is the last week of the deadline.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great! very helpful! I am always able to easily access the resources I need to finalize my taxes
Date published: 2022-04-11
Rated 4 out of 5 by from Easy but hard at times I really liked the experience but at times it was difficult. It takes a lot of time to complete as it has taken me the entire weekend as well. Plus if you have an additional property it makes it more time consuming
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 8250