TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from good Walked me through step by step including my 1099 which was super helpful
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is awesome It's easy to file taxes with turbo tax & love it with live representatives
Date published: 2022-02-22
Rated 5 out of 5 by from love turbo tax Turbo tax is very easy to understand, get it done in a few hours. love it.
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent The last guy was the best he didn’t rush me like the first 2 did
Date published: 2022-02-22
Rated 4 out of 5 by from Much better than writing out and mailing No major problems using TurboTax, had to go to another source to confirm whether all 3 stimulus checks were received. I really didn't remember, was able to get that info from access to my banking records (Online Deposits).
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is great! I really like how simple and fast it is. I also like that there is a choice to get help if needed by an actual person not just a robot. All in all, I have liked Turbo Tax for years and use it every year.
Date published: 2022-02-22
Rated 4 out of 5 by from Good I just wish turbo offer loyal customers some kind of discount to file.
Date published: 2022-02-22
Rated 3 out of 5 by from Trouble with import of finances Unable to locate the import financial data cue. Called and received Turbo Tax Rep within 5 mins. The path used by the REP was not the same as in the past, where I entered the tax document number and financial institution for import. I was unsure if all the data was imported and only one of the 2 tax documents was imported. I entered one manually as I still could not find the path to import documents again. Therefore I had to verify each line entry on then document that did import. There needs to be a more visible Import document button on each page. I entered a "jump to" path to import, as described in the Help documents, but the directions looped me back. So I gave up and entered the info manually. I've used the import for a number of years with zero issues. This time not so much luck. Frustrated, as I am not sure my taxes were entered properly.
Date published: 2022-02-22
Rated 1 out of 5 by from You have to know what you're doing! I used to rely on TurboTax to ask the relevant questions and send me to the appropriate screen(s), but beware, it doesn't always do that and calculated the wrong tax! I caught the error myself and had to hunt down the relevant section to complete in order for TurboTax to calculate the correct tax. Their phone assistance was useless as well.
Date published: 2022-02-22
Rated 5 out of 5 by from Great The experience was good. A lot more tolerable then the review.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8245
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good Walked me through step by step including my 1099 which was super helpful
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is awesome It's easy to file taxes with turbo tax & love it with live representatives
Date published: 2022-02-22
Rated 5 out of 5 by from love turbo tax Turbo tax is very easy to understand, get it done in a few hours. love it.
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent The last guy was the best he didn’t rush me like the first 2 did
Date published: 2022-02-22
Rated 4 out of 5 by from Much better than writing out and mailing No major problems using TurboTax, had to go to another source to confirm whether all 3 stimulus checks were received. I really didn't remember, was able to get that info from access to my banking records (Online Deposits).
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo tax is great! I really like how simple and fast it is. I also like that there is a choice to get help if needed by an actual person not just a robot. All in all, I have liked Turbo Tax for years and use it every year.
Date published: 2022-02-22
Rated 4 out of 5 by from Good I just wish turbo offer loyal customers some kind of discount to file.
Date published: 2022-02-22
Rated 3 out of 5 by from Trouble with import of finances Unable to locate the import financial data cue. Called and received Turbo Tax Rep within 5 mins. The path used by the REP was not the same as in the past, where I entered the tax document number and financial institution for import. I was unsure if all the data was imported and only one of the 2 tax documents was imported. I entered one manually as I still could not find the path to import documents again. Therefore I had to verify each line entry on then document that did import. There needs to be a more visible Import document button on each page. I entered a "jump to" path to import, as described in the Help documents, but the directions looped me back. So I gave up and entered the info manually. I've used the import for a number of years with zero issues. This time not so much luck. Frustrated, as I am not sure my taxes were entered properly.
Date published: 2022-02-22
Rated 1 out of 5 by from You have to know what you're doing! I used to rely on TurboTax to ask the relevant questions and send me to the appropriate screen(s), but beware, it doesn't always do that and calculated the wrong tax! I caught the error myself and had to hunt down the relevant section to complete in order for TurboTax to calculate the correct tax. Their phone assistance was useless as well.
Date published: 2022-02-22
Rated 5 out of 5 by from Great The experience was good. A lot more tolerable then the review.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8245