TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great Customer Service I had a question, mid filing. I was able to schedule a call and continue working. Within 5 minutes, someone called me and answered all my questions! She was patient and had a delightful disposition. I'm not using any other tax service other than turbo tax in the future- SO MUCH better than last year's with a company that shall not be named.
Date published: 2021-03-03
Rated 5 out of 5 by from Super Easy! So easy & simple. What a load off my mind! I get really stressed every year tax season approaches but Turbo Tax made it very easy to file without the expense.
Date published: 2021-03-03
Rated 4 out of 5 by from Good experience I use turbo tax every year. This year was glitchier then normal but overall good experience as usual
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Awesome 100% Happy Recomiendo este sistema de hacer taxes es una buena alluda
Date published: 2021-03-03
Rated 1 out of 5 by from Better Product/Support - Less Upsell I've used TuboTax for the last 6 years, and this is likely my last. Some bug in the software caused my return to get in an unending loop of checking for errors (that did not exist/could not be fixed) when trying to file. After several calls and hours on the phone, a rep had me delete 2 hrs worth of work that I had to redo (I was not told I would have to redo all that work). After wasting nearly a full day to just file my already completed taxes, Turbo Tax only offered a $27 discount on my total filing fee of $200, and only that after I told them that I would stop using Turbo Tax if they did not offer a discount. Maybe if Turbo Tax focused on making their product work well instead of trying to upsell their serves every 5 screens, they can get a product that works well.
Date published: 2021-03-03
Rated 5 out of 5 by from Simple and easy Handled everything fast and efficiently. Even with my wife having unemployment
Date published: 2021-03-03
Rated 5 out of 5 by from turbo tax is awesome Quick & easy! I got through everything quickly & easily!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was great for a first time tax filer! This was the only way to file my first income tax return correctly and worry free. I know I will be using this method of filing for many years to come. Thank you.
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is very helpful TurboTax was quick and easy. It saved me time and money.
Date published: 2021-03-03
Rated 2 out of 5 by from it's fine for what it is I feel a little trapped with the options and finalizing things was much more convoluted this year than it has been in the past.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8243
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer Service I had a question, mid filing. I was able to schedule a call and continue working. Within 5 minutes, someone called me and answered all my questions! She was patient and had a delightful disposition. I'm not using any other tax service other than turbo tax in the future- SO MUCH better than last year's with a company that shall not be named.
Date published: 2021-03-03
Rated 5 out of 5 by from Super Easy! So easy & simple. What a load off my mind! I get really stressed every year tax season approaches but Turbo Tax made it very easy to file without the expense.
Date published: 2021-03-03
Rated 4 out of 5 by from Good experience I use turbo tax every year. This year was glitchier then normal but overall good experience as usual
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Awesome 100% Happy Recomiendo este sistema de hacer taxes es una buena alluda
Date published: 2021-03-03
Rated 1 out of 5 by from Better Product/Support - Less Upsell I've used TuboTax for the last 6 years, and this is likely my last. Some bug in the software caused my return to get in an unending loop of checking for errors (that did not exist/could not be fixed) when trying to file. After several calls and hours on the phone, a rep had me delete 2 hrs worth of work that I had to redo (I was not told I would have to redo all that work). After wasting nearly a full day to just file my already completed taxes, Turbo Tax only offered a $27 discount on my total filing fee of $200, and only that after I told them that I would stop using Turbo Tax if they did not offer a discount. Maybe if Turbo Tax focused on making their product work well instead of trying to upsell their serves every 5 screens, they can get a product that works well.
Date published: 2021-03-03
Rated 5 out of 5 by from Simple and easy Handled everything fast and efficiently. Even with my wife having unemployment
Date published: 2021-03-03
Rated 5 out of 5 by from turbo tax is awesome Quick & easy! I got through everything quickly & easily!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was great for a first time tax filer! This was the only way to file my first income tax return correctly and worry free. I know I will be using this method of filing for many years to come. Thank you.
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax is very helpful TurboTax was quick and easy. It saved me time and money.
Date published: 2021-03-03
Rated 2 out of 5 by from it's fine for what it is I feel a little trapped with the options and finalizing things was much more convoluted this year than it has been in the past.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8243