TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is the best The experts were very helpful and patient. Have been using Turbo Tax for years.
Date published: 2022-05-19
Rated 5 out of 5 by from Great help Any time I need help it was fast to the point and extremely efficient
Date published: 2022-05-19
Rated 5 out of 5 by from turbo tax is great great assistance when needed. easily understandable. simple to follow. great use of language for everyone to understand what is asked.
Date published: 2022-05-19
Rated 5 out of 5 by from Great Job Why in the world must I complete this before can file my taxes. Please change the this it is nothing but annoying.
Date published: 2022-05-19
Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 8239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is the best The experts were very helpful and patient. Have been using Turbo Tax for years.
Date published: 2022-05-19
Rated 5 out of 5 by from Great help Any time I need help it was fast to the point and extremely efficient
Date published: 2022-05-19
Rated 5 out of 5 by from turbo tax is great great assistance when needed. easily understandable. simple to follow. great use of language for everyone to understand what is asked.
Date published: 2022-05-19
Rated 5 out of 5 by from Great Job Why in the world must I complete this before can file my taxes. Please change the this it is nothing but annoying.
Date published: 2022-05-19
Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 8239