TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Much better way to prepare tax forms Overall, TurboTax is excellent, however some of the screen prompts could be more direct and less cutesy. I needed clarification from TurboTax on an issue with NYS withholding, and the time spent with Cameron was helpful. He was efficient and handling all of my concerns!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is a Life Saver! Damian, Turbo Tax Rep helped point the way to fix an error to enable us to resubmit electronically instead of mailing. Damian is extremely knowledgeable and professional.
Date published: 2022-03-15
Rated 5 out of 5 by from Very good Very good people and very knowledgeable about the taxes
Date published: 2022-03-15
Rated 5 out of 5 by from Fast and Easy This is the first time filing with TurboTax. The process was fast surprisingly and easy. Its pretty self-explanatory.
Date published: 2022-03-15
Rated 5 out of 5 by from Quick & Easy I've been using Turbotax for a few years, and it has been great! I do it at the convenience of my home, and don't feel rushed to complete in one sitting which is great with our hectic life. It has all he tools and resources needed to be confident that I'm filing my taxes correctly.
Date published: 2022-03-15
Rated 5 out of 5 by from FANTASTIC! I have used TurboTax at lease fifteen (15) years to prepare my Federal and State taxes. I am confident that I have always completed my taxes correctly. Having access to tax experts when I need help is a huge benefit!
Date published: 2022-03-15
Rated 1 out of 5 by from Customer Service is a Pain TurboTax customer service has been a pain through and through. I had an initial issue where I had purchased the Mac instead of PC version, and contacted customer support for help. After a long wait on the phone, where I had to give false answers to the automatic phone assistant because it could not understand my name and would not accept to just let me tell my name to a representative, I finally connected to one representative, explained my issue, and she asked me to please hold, then apparently pressed the wrong button and hung up on me. I called back, experienced another excruciating go with your automated assistant and another long wait, then reached a representative who tried to handle my concerns, told me it was all addressed, and gave me a code to download the PC version which did not work!!! Rather than fix this issue with TurboTax, which has no email support or anything convenient, I instead used an exchange from Costco which was 1000000x easier. Now, I am filing and find that, in addition to paying to prepare taxes in the state, I need to pay another $25 to actually e-file it?! I am extremely dissatisfied with these aspects of my TurboTax experience. That being said, the coding and user interface is convenient.
Date published: 2022-03-15
Rated 3 out of 5 by from Many errors after bugs / updates are installed TurboTax issued corrections for Form 1116 (foreign tax credit). Trouble is: the original versions of turbotax with the incorrect form 1116 apparently had a bug that created a foreign earned income exclusion, form 2555 - which I did not create nor did i input information to create form 2555. Spent hours trying to find the problem and a solution. Telephone help person was patient but had no clue as to how to trouble shoot. The solution, of which the help person should be cognizant: delete form 2555!!! I saw that I could delete a form - problem solved....a shame that many hours were burned trying to find a problem that should never have occurred. Sloppy. I check, in detail, every form, every value.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT love using TurboTax!! Easiest software to use and saves time
Date published: 2022-03-15
Rated 1 out of 5 by from Ok Personal attention is good. Online site is garbage.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 8205
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Much better way to prepare tax forms Overall, TurboTax is excellent, however some of the screen prompts could be more direct and less cutesy. I needed clarification from TurboTax on an issue with NYS withholding, and the time spent with Cameron was helpful. He was efficient and handling all of my concerns!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is a Life Saver! Damian, Turbo Tax Rep helped point the way to fix an error to enable us to resubmit electronically instead of mailing. Damian is extremely knowledgeable and professional.
Date published: 2022-03-15
Rated 5 out of 5 by from Very good Very good people and very knowledgeable about the taxes
Date published: 2022-03-15
Rated 5 out of 5 by from Fast and Easy This is the first time filing with TurboTax. The process was fast surprisingly and easy. Its pretty self-explanatory.
Date published: 2022-03-15
Rated 5 out of 5 by from Quick & Easy I've been using Turbotax for a few years, and it has been great! I do it at the convenience of my home, and don't feel rushed to complete in one sitting which is great with our hectic life. It has all he tools and resources needed to be confident that I'm filing my taxes correctly.
Date published: 2022-03-15
Rated 5 out of 5 by from FANTASTIC! I have used TurboTax at lease fifteen (15) years to prepare my Federal and State taxes. I am confident that I have always completed my taxes correctly. Having access to tax experts when I need help is a huge benefit!
Date published: 2022-03-15
Rated 1 out of 5 by from Customer Service is a Pain TurboTax customer service has been a pain through and through. I had an initial issue where I had purchased the Mac instead of PC version, and contacted customer support for help. After a long wait on the phone, where I had to give false answers to the automatic phone assistant because it could not understand my name and would not accept to just let me tell my name to a representative, I finally connected to one representative, explained my issue, and she asked me to please hold, then apparently pressed the wrong button and hung up on me. I called back, experienced another excruciating go with your automated assistant and another long wait, then reached a representative who tried to handle my concerns, told me it was all addressed, and gave me a code to download the PC version which did not work!!! Rather than fix this issue with TurboTax, which has no email support or anything convenient, I instead used an exchange from Costco which was 1000000x easier. Now, I am filing and find that, in addition to paying to prepare taxes in the state, I need to pay another $25 to actually e-file it?! I am extremely dissatisfied with these aspects of my TurboTax experience. That being said, the coding and user interface is convenient.
Date published: 2022-03-15
Rated 3 out of 5 by from Many errors after bugs / updates are installed TurboTax issued corrections for Form 1116 (foreign tax credit). Trouble is: the original versions of turbotax with the incorrect form 1116 apparently had a bug that created a foreign earned income exclusion, form 2555 - which I did not create nor did i input information to create form 2555. Spent hours trying to find the problem and a solution. Telephone help person was patient but had no clue as to how to trouble shoot. The solution, of which the help person should be cognizant: delete form 2555!!! I saw that I could delete a form - problem solved....a shame that many hours were burned trying to find a problem that should never have occurred. Sloppy. I check, in detail, every form, every value.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT love using TurboTax!! Easiest software to use and saves time
Date published: 2022-03-15
Rated 1 out of 5 by from Ok Personal attention is good. Online site is garbage.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 8205