TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DEJ48 from
2021 Tax Returns
Got a little confused along the way, but that's on me. Once I figured things out, it was fine.
Date published: 2022-04-02
Rated 5 out of 5 by
SuperDon1960 from
great support
The Rep was very courteous and worked with me to resolve my issue. Great personality
Date published: 2022-04-02
Rated 2 out of 5 by
Gaperillo from
Turbo Tax 2021 is mediocre
The product is not user friendly. Specifically navigating to a specific area, filing and printing. The Pennsylvania product needs a software rewrite so that qualified pensions which are not taxed in the state of Pennsylvania have an input on the 1099R input page to so note this therefore the user does not have to hunt down the key page in Turbo Tax to excluded pension payments from being taxed. I just find your overall product cumbersome to use.
Date published: 2022-04-02
Rated 1 out of 5 by
Kate141651351 from
Didn't work
The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by
Tim9266 from
Great!
Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by
LG2424 from
average this year
not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by
NRCard from
Unable to E-File Massachusetts State
For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by
katykar from
it was great
good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by
RJ1975 from
Outstanding Product
Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by
DeM21776 from
Worst Version of Turbo Tax
I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
All TurboTax® Offerings Reviews - Page 8201
Date published: 2022-04-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DEJ48 from
2021 Tax Returns
Got a little confused along the way, but that's on me. Once I figured things out, it was fine.
Date published: 2022-04-02
Rated 5 out of 5 by
SuperDon1960 from
great support
The Rep was very courteous and worked with me to resolve my issue. Great personality
Date published: 2022-04-02
Rated 2 out of 5 by
Gaperillo from
Turbo Tax 2021 is mediocre
The product is not user friendly. Specifically navigating to a specific area, filing and printing. The Pennsylvania product needs a software rewrite so that qualified pensions which are not taxed in the state of Pennsylvania have an input on the 1099R input page to so note this therefore the user does not have to hunt down the key page in Turbo Tax to excluded pension payments from being taxed. I just find your overall product cumbersome to use.
Date published: 2022-04-02
Rated 1 out of 5 by
Kate141651351 from
Didn't work
The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by
Tim9266 from
Great!
Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by
LG2424 from
average this year
not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by
NRCard from
Unable to E-File Massachusetts State
For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by
katykar from
it was great
good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by
RJ1975 from
Outstanding Product
Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by
DeM21776 from
Worst Version of Turbo Tax
I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
All TurboTax® Offerings Reviews - Page 8201
Date published: 2022-04-02