TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from 2021 Tax Returns Got a little confused along the way, but that's on me. Once I figured things out, it was fine.
Date published: 2022-04-02
Rated 5 out of 5 by from great support The Rep was very courteous and worked with me to resolve my issue. Great personality
Date published: 2022-04-02
Rated 2 out of 5 by from Turbo Tax 2021 is mediocre The product is not user friendly. Specifically navigating to a specific area, filing and printing. The Pennsylvania product needs a software rewrite so that qualified pensions which are not taxed in the state of Pennsylvania have an input on the 1099R input page to so note this therefore the user does not have to hunt down the key page in Turbo Tax to excluded pension payments from being taxed. I just find your overall product cumbersome to use.
Date published: 2022-04-02
Rated 1 out of 5 by from Didn't work The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by from Great! Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by from average this year not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by from Unable to E-File Massachusetts State For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by from it was great good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by from Outstanding Product Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by from Worst Version of Turbo Tax I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 8201
TurboTaxTurboTax Customer Ratings & Reviews
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Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 Tax Returns Got a little confused along the way, but that's on me. Once I figured things out, it was fine.
Date published: 2022-04-02
Rated 5 out of 5 by from great support The Rep was very courteous and worked with me to resolve my issue. Great personality
Date published: 2022-04-02
Rated 2 out of 5 by from Turbo Tax 2021 is mediocre The product is not user friendly. Specifically navigating to a specific area, filing and printing. The Pennsylvania product needs a software rewrite so that qualified pensions which are not taxed in the state of Pennsylvania have an input on the 1099R input page to so note this therefore the user does not have to hunt down the key page in Turbo Tax to excluded pension payments from being taxed. I just find your overall product cumbersome to use.
Date published: 2022-04-02
Rated 1 out of 5 by from Didn't work The software did not work as intended. It did not work as the instructions say it was supposed to work. Their chat peeps couldn't figure it out either.
Date published: 2022-04-02
Rated 5 out of 5 by from Great! Turbo Tax is easy to use! I have used it for years.
Date published: 2022-04-02
Rated 3 out of 5 by from average this year not all forms available when filing.....it has been easier in the past
Date published: 2022-04-02
Rated 2 out of 5 by from Unable to E-File Massachusetts State For some reason TT "thinks" that I have paid taxes to other (UNTRACEABLE) jurisdiction/s or state/s and I'm owed a credit. I came across this doing error check and am unaware how to resolve. As is stand TT will not allow me to E-File my State return. I am a full year Massachusetts resident. and very frustrated.
Date published: 2022-04-02
Rated 3 out of 5 by from it was great good experience. it was quick and easy. done in a week
Date published: 2022-04-02
Rated 5 out of 5 by from Outstanding Product Very fast and informative, sends you updates. I'm glad I used this program.
Date published: 2022-04-02
Rated 3 out of 5 by from Worst Version of Turbo Tax I have been using Turbo Tax for a very long time. The 2021 version is the worst yet. I had to go through the forms individually multiple times due to issues in the "walk me through". There is nothing that indicates the Detroit City tax form will be auto generated. The other city tax form that we had to fill out didn't work properly and was pulling incorrect info. User beware!
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 8201