TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 3 out of 5 by from Heavy Problems with Sch D., Heavy issues with Sch D.- Especially when downloaded large number of transactions from Broker - Morgan Stanley - when there are options transactions with 0.00 cost or proceeds number provided by Electronic download of 1099 B. Broker said it is a known defect at broker, as it relates to Turbo Tax. In other words they are sending 0.00 entry, and TT chooses to not include it on Sch .D & 8949 table of entries. Results in Error which disables e-filing of return. This error is manually time and labor intensive to correct -i..e requires many hours of 0.00 manual entry on each transaction.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax - Great I have continuously used Turbo Tax for many years and have found it to be very user friendly.
Date published: 2021-10-14
Rated 4 out of 5 by from Okay I had did my taxes on my own already when, I was not offer a tax expert at the beginning.
Date published: 2021-10-14
Rated 5 out of 5 by from I have always had great service with turbo tax lov Love Turbpo Tax .I use them every year. I will use them again for 2021 tax year.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax gets better every year Turbo has simplified the process of completing partner ship returns (they could do additional simplification. Other wise fairly easy to use.
Date published: 2021-10-14
Rated 5 out of 5 by from Simply Fantastic TurboTax makes the most migraine-inducing process simple.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax is great I find Turbo Tax to be easy to use and very accurate and complete
Date published: 2021-10-14
Rated 4 out of 5 by from Use it every year Still curious why there are always one or two fields not filled in. The program catches them on the review...but why are they there at all?
Date published: 2021-10-14
Rated 5 out of 5 by from Highly Recommend TurboTax I was really having a hard time with my taxes this year from an organizational standpoint. With the quarantine period caused by Covid-19, I spoke with two specialists who were extremely helpful to me.
Date published: 2021-10-14
Rated 1 out of 5 by from Provide Updates for All (Older) Tax Years!!! The product is decent, but there are several things that are extremely annoying. The most significant overall issue, which will ultimately result in my choosing a different brand (such as H&R Block) going forward, is that you don't support any tax year older than 3 years old. This is absolutely outrageous to me. How difficult would it be to push the final updates to customers that bought the software years ago but lost access to it on an old computer and now has to reload the software? Because updates are literally impossible to find anywhere from any legitimate, trusted source on the internet, state returns and sometimes federal returns for older years are no longer able to be accessed to file late or amend (even though I paid for the product, sometimes multiple times for the same year, just like any other customer). I understand not "supporting" those years from a customer service standpoint, but the software updates and state software should still be accessible/downloadable. I have been using Turbotax for 20 years now, but this was my last year because of this issue. The only other major problem is that when going back into a tax year to make an adjustment (for instances when the tax return was substantially complete but then something else was remembered or discovered among personal documents that still needed to be entered), you literally have to go through the entire section again and answer every question again. The information entered previously, when saved, should be considered 'final' unless specifically changed during subsequent edits. I should only have to go to the specific item that requires the new information and then recalculate. I should not have to answer questions already answered previously.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 83
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Heavy Problems with Sch D., Heavy issues with Sch D.- Especially when downloaded large number of transactions from Broker - Morgan Stanley - when there are options transactions with 0.00 cost or proceeds number provided by Electronic download of 1099 B. Broker said it is a known defect at broker, as it relates to Turbo Tax. In other words they are sending 0.00 entry, and TT chooses to not include it on Sch .D & 8949 table of entries. Results in Error which disables e-filing of return. This error is manually time and labor intensive to correct -i..e requires many hours of 0.00 manual entry on each transaction.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax - Great I have continuously used Turbo Tax for many years and have found it to be very user friendly.
Date published: 2021-10-14
Rated 4 out of 5 by from Okay I had did my taxes on my own already when, I was not offer a tax expert at the beginning.
Date published: 2021-10-14
Rated 5 out of 5 by from I have always had great service with turbo tax lov Love Turbpo Tax .I use them every year. I will use them again for 2021 tax year.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax gets better every year Turbo has simplified the process of completing partner ship returns (they could do additional simplification. Other wise fairly easy to use.
Date published: 2021-10-14
Rated 5 out of 5 by from Simply Fantastic TurboTax makes the most migraine-inducing process simple.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo Tax is great I find Turbo Tax to be easy to use and very accurate and complete
Date published: 2021-10-14
Rated 4 out of 5 by from Use it every year Still curious why there are always one or two fields not filled in. The program catches them on the review...but why are they there at all?
Date published: 2021-10-14
Rated 5 out of 5 by from Highly Recommend TurboTax I was really having a hard time with my taxes this year from an organizational standpoint. With the quarantine period caused by Covid-19, I spoke with two specialists who were extremely helpful to me.
Date published: 2021-10-14
Rated 1 out of 5 by from Provide Updates for All (Older) Tax Years!!! The product is decent, but there are several things that are extremely annoying. The most significant overall issue, which will ultimately result in my choosing a different brand (such as H&R Block) going forward, is that you don't support any tax year older than 3 years old. This is absolutely outrageous to me. How difficult would it be to push the final updates to customers that bought the software years ago but lost access to it on an old computer and now has to reload the software? Because updates are literally impossible to find anywhere from any legitimate, trusted source on the internet, state returns and sometimes federal returns for older years are no longer able to be accessed to file late or amend (even though I paid for the product, sometimes multiple times for the same year, just like any other customer). I understand not "supporting" those years from a customer service standpoint, but the software updates and state software should still be accessible/downloadable. I have been using Turbotax for 20 years now, but this was my last year because of this issue. The only other major problem is that when going back into a tax year to make an adjustment (for instances when the tax return was substantially complete but then something else was remembered or discovered among personal documents that still needed to be entered), you literally have to go through the entire section again and answer every question again. The information entered previously, when saved, should be considered 'final' unless specifically changed during subsequent edits. I should only have to go to the specific item that requires the new information and then recalculate. I should not have to answer questions already answered previously.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 83