TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from TurboTax is Fabulous!! I use TurboTax every year! They are fantastic!! I recommend them to everyone
Date published: 2022-02-23
Rated 4 out of 5 by from Support is a challenge for TurboTax Team Over the last few days, I talked with 3 "Tax Experts" and 1 "Product Expert." I acknowledge the challenge of supporting a complex software product i.e subject matter expertise, software familiarity, and technical expertise e.g. ability to see email messages received by me from TurboTax providers on the TurboTax website (from Community review, this is not a new issue). Here are the issues I had with incorrect guidance from Tax Experts or their lack of knowledge of the software. Also included are software enhancements I'd suggest. I wanted to see the detailed, completed 1040 form. "Expert" did not know I had to pay TurboTax fee before I could see form. TurboTax screen says, "Here's how much you owe" with buttons below saying, Pay Later and Pay Now. It is not clear at all that the buttons are asking to pay now or later the TurboTax fee, not the amount I owe the IRS. Expert did not know this. I knew I had an NOL from 2020. I asked Expert if TurboTax would automatically pull this forward. She did not know and counseled me to add a supplemental income line to the reflect the NOL. This was incorrect. TurboTax does automatically pull the NOL forward. I had to delete the line I added. I asked the Expert if I could automatically have my checking account debited to pay the amount I owe. She said that once I file, the IRS would give my payment options. This is incorrect. When e-filing my return, the software asks if I want to pay with a debit to checking account. It would be very helpful to have the return printed with page numbers. This is important as one makes revisions and wants to replace new pages with old pages. Expert did not know if printing page numbers was available. I wanted to modify the Estimated Tax Payment Options page. Expert struggled to figure out how to do this. While she was searching for the answer, I finally found the screen under Tax Tools where I could type in the form name and proceed to make the changes. Software suggestion: on supporting schedules, include totals that match the number reported on the 1040 and schedules. For example, on Schedule D, Line 13, Capital Gain distributions, TurboTax just prints a number. Finally, I found the supporting schedule/worksheet, "Schedule B: Interest and Dividend Income." The schedule lists all the detail, but does not provide a subtotal (Box 2a) that matches the number on Schedule D. What a hassle to find where the number on Schedule D, line 13 was coming from! Lastly, after each call to an Expert, I received an email from them, I guess asking for feedback. I clicked on the link in the email and it took me to the TurboTax website where I had last been. Neither the Expert nor Product expert could find anything related to "Messages," "Notifications," or "Feedback." My efforts were unsuccessful regardless of the browser I used (Edge and Chrome). I want to add that each person I talked to was very professional, and genuinely wanted to help, but just because they've been a "Tax Expert" for 20 years, does not mean they are a Tax Expert. Many times, I could tell that as soon as I gave them the title of a form of schedule, they were perplexed. Of all the people I talked to, Gordon, was far and away the best.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbotax is easy Easy to use! Cheaper and helps you through it all.
Date published: 2022-02-23
Rated 5 out of 5 by from i always use turbo tax its simple and easy to fil she was ok seemed alittle rushed with me. but ok we did resolve the issue
Date published: 2022-02-23
Rated 4 out of 5 by from Turbo tax is great and easy The process was short, fun and easy. Definitely recommend
Date published: 2022-02-23
Rated 5 out of 5 by from Thank you Made it easy to file and the questions ask were not overly complicated
Date published: 2022-02-23
Rated 5 out of 5 by from SO EASY EASY. FAST. AND VERY HELPFUL AND INFORMATIVE. the only way to file for me.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is awesome Anytime i call for help i got call back very fast and always somebody there to guide me to the right direction
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax is amazing! So easy to use! Love Turbo Tax. This is my 3rd year. It's so easy!!
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Very straightforward and very to comprehend! This was my first time and I feel very confident about filing by myself on Turbotax next year!
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Fabulous!! I use TurboTax every year! They are fantastic!! I recommend them to everyone
Date published: 2022-02-23
Rated 4 out of 5 by from Support is a challenge for TurboTax Team Over the last few days, I talked with 3 "Tax Experts" and 1 "Product Expert." I acknowledge the challenge of supporting a complex software product i.e subject matter expertise, software familiarity, and technical expertise e.g. ability to see email messages received by me from TurboTax providers on the TurboTax website (from Community review, this is not a new issue). Here are the issues I had with incorrect guidance from Tax Experts or their lack of knowledge of the software. Also included are software enhancements I'd suggest. I wanted to see the detailed, completed 1040 form. "Expert" did not know I had to pay TurboTax fee before I could see form. TurboTax screen says, "Here's how much you owe" with buttons below saying, Pay Later and Pay Now. It is not clear at all that the buttons are asking to pay now or later the TurboTax fee, not the amount I owe the IRS. Expert did not know this. I knew I had an NOL from 2020. I asked Expert if TurboTax would automatically pull this forward. She did not know and counseled me to add a supplemental income line to the reflect the NOL. This was incorrect. TurboTax does automatically pull the NOL forward. I had to delete the line I added. I asked the Expert if I could automatically have my checking account debited to pay the amount I owe. She said that once I file, the IRS would give my payment options. This is incorrect. When e-filing my return, the software asks if I want to pay with a debit to checking account. It would be very helpful to have the return printed with page numbers. This is important as one makes revisions and wants to replace new pages with old pages. Expert did not know if printing page numbers was available. I wanted to modify the Estimated Tax Payment Options page. Expert struggled to figure out how to do this. While she was searching for the answer, I finally found the screen under Tax Tools where I could type in the form name and proceed to make the changes. Software suggestion: on supporting schedules, include totals that match the number reported on the 1040 and schedules. For example, on Schedule D, Line 13, Capital Gain distributions, TurboTax just prints a number. Finally, I found the supporting schedule/worksheet, "Schedule B: Interest and Dividend Income." The schedule lists all the detail, but does not provide a subtotal (Box 2a) that matches the number on Schedule D. What a hassle to find where the number on Schedule D, line 13 was coming from! Lastly, after each call to an Expert, I received an email from them, I guess asking for feedback. I clicked on the link in the email and it took me to the TurboTax website where I had last been. Neither the Expert nor Product expert could find anything related to "Messages," "Notifications," or "Feedback." My efforts were unsuccessful regardless of the browser I used (Edge and Chrome). I want to add that each person I talked to was very professional, and genuinely wanted to help, but just because they've been a "Tax Expert" for 20 years, does not mean they are a Tax Expert. Many times, I could tell that as soon as I gave them the title of a form of schedule, they were perplexed. Of all the people I talked to, Gordon, was far and away the best.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbotax is easy Easy to use! Cheaper and helps you through it all.
Date published: 2022-02-23
Rated 5 out of 5 by from i always use turbo tax its simple and easy to fil she was ok seemed alittle rushed with me. but ok we did resolve the issue
Date published: 2022-02-23
Rated 4 out of 5 by from Turbo tax is great and easy The process was short, fun and easy. Definitely recommend
Date published: 2022-02-23
Rated 5 out of 5 by from Thank you Made it easy to file and the questions ask were not overly complicated
Date published: 2022-02-23
Rated 5 out of 5 by from SO EASY EASY. FAST. AND VERY HELPFUL AND INFORMATIVE. the only way to file for me.
Date published: 2022-02-23
Rated 5 out of 5 by from Turbo Tax is awesome Anytime i call for help i got call back very fast and always somebody there to guide me to the right direction
Date published: 2022-02-23
Rated 5 out of 5 by from TurboTax is amazing! So easy to use! Love Turbo Tax. This is my 3rd year. It's so easy!!
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Very straightforward and very to comprehend! This was my first time and I feel very confident about filing by myself on Turbotax next year!
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8199