TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from My "Go To" tax preparation app Easy to enter information but the best part of the service is the live help - used this twice and it was a great experience - the advisors were knowledgeable and professional, as well as being personable.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax is good Had problems identifying my 1040SR Line 4a IRA Distributions and Qualified Deductions, also difficult to get hold of contact from Turbo Tax, the phone or email contact was not quite clear enough
Date published: 2021-03-03
Rated 5 out of 5 by from Easy, simple and thorough Very easy to use and make it simple to understand the process. Would recommend to anyone!
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is Amazing I used a Live Agent for help and walked me through what I needed help and my problem was resolved. I loved it!
Date published: 2021-03-03
Rated 1 out of 5 by from I like using turbo tax Everything was great except I paid for live help and it wasn’t helpful and all and in fact a waste of my hard earned money
Date published: 2021-03-03
Rated 5 out of 5 by from quick and easy a great way to do your taxes at your own time quick and simple
Date published: 2021-03-03
Rated 5 out of 5 by from Simple and fast Easy to use and has Useful tips. Made finding information very easy.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is amazing very easy to use, step by step guidance with availability to help walk you through qeustions.
Date published: 2021-03-03
Rated 3 out of 5 by from Issues with Self Employment Tax I struggled so much with the Self Employment Tax form. I called customer service and the first person i spoke did not help me at all, and only decided to send me an article. I had to submit multiple W2s and a 1099-NEC and this was my first time doing it through Turbo tax. When I came to the Self-Employment Tax form I had no clue waht to input on each line and most things didn't even apply to me. I tried to bypass it but kept getting brought back to the same form. I spoke with Zharia in customer service and she walked me through every single section to make sure I put all information in correctly. We finally got to the Self-Employment Form and we realized we had to just erase each line until we could be brought to the final page. It would be nice to have some sort of instructions on what to do (like how other portions tell you to leave lines blank if it doesn't apply) instead of having to be on the phone with customer service for over an hour. But Zharia was so helpful and accomodating and polite.
Date published: 2021-03-03
Rated 5 out of 5 by from Do not overpay for tax return Turbo tax will help to increase your tax return credit, they will ask you every questions that try to get maximum tax return. Also you don't have to worry about what is this, that, and it, because they always answer and explain detail if you need a help anytime.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8189
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My "Go To" tax preparation app Easy to enter information but the best part of the service is the live help - used this twice and it was a great experience - the advisors were knowledgeable and professional, as well as being personable.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax is good Had problems identifying my 1040SR Line 4a IRA Distributions and Qualified Deductions, also difficult to get hold of contact from Turbo Tax, the phone or email contact was not quite clear enough
Date published: 2021-03-03
Rated 5 out of 5 by from Easy, simple and thorough Very easy to use and make it simple to understand the process. Would recommend to anyone!
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is Amazing I used a Live Agent for help and walked me through what I needed help and my problem was resolved. I loved it!
Date published: 2021-03-03
Rated 1 out of 5 by from I like using turbo tax Everything was great except I paid for live help and it wasn’t helpful and all and in fact a waste of my hard earned money
Date published: 2021-03-03
Rated 5 out of 5 by from quick and easy a great way to do your taxes at your own time quick and simple
Date published: 2021-03-03
Rated 5 out of 5 by from Simple and fast Easy to use and has Useful tips. Made finding information very easy.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is amazing very easy to use, step by step guidance with availability to help walk you through qeustions.
Date published: 2021-03-03
Rated 3 out of 5 by from Issues with Self Employment Tax I struggled so much with the Self Employment Tax form. I called customer service and the first person i spoke did not help me at all, and only decided to send me an article. I had to submit multiple W2s and a 1099-NEC and this was my first time doing it through Turbo tax. When I came to the Self-Employment Tax form I had no clue waht to input on each line and most things didn't even apply to me. I tried to bypass it but kept getting brought back to the same form. I spoke with Zharia in customer service and she walked me through every single section to make sure I put all information in correctly. We finally got to the Self-Employment Form and we realized we had to just erase each line until we could be brought to the final page. It would be nice to have some sort of instructions on what to do (like how other portions tell you to leave lines blank if it doesn't apply) instead of having to be on the phone with customer service for over an hour. But Zharia was so helpful and accomodating and polite.
Date published: 2021-03-03
Rated 5 out of 5 by from Do not overpay for tax return Turbo tax will help to increase your tax return credit, they will ask you every questions that try to get maximum tax return. Also you don't have to worry about what is this, that, and it, because they always answer and explain detail if you need a help anytime.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 8189