TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Not as easy as last year I had multiple questions this year that I needed help on. Turbo Tax explanations were not helpful on these.
Date published: 2022-04-18
Rated 3 out of 5 by from turbo tax is stupid it was good at first and everything went through and 2 days later I got a email saying it didn’t go through
Date published: 2022-04-18
Rated 2 out of 5 by from numerous difficulties I couldn't purchase TT - business online so I downloaded it from Amazon but then I don't have the option to get professional help. Website was not user friendly and couldn't get a rep only robots.
Date published: 2022-04-18
Rated 2 out of 5 by from Probably last time I'll use TurboTax I've used TurboTax for years. Last few years, I've noticed the quality slipping. It's great if you just have a 1040 and a few W2s. The business and home tax questions are difficult to understand (if you have a business and personal stocks let's say). It should be more robust around the self employment, business, stocks, AMT, and now government specific things such as Covid relief.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax was not user friendly and expensive Very confusing and hard to switch between filers. Some of the sections are easy but overall not happy with the new version.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is my Go-To Very thankful for TurboTax. It makes an unpleasant task much easier, thank you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax easy peasy Each year I find it so simple to file my taxes, The answers to my questions are easy to understand and there is always an option to chat with someone for help.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and Quick Filing my taxes is always easy and quick when I use Turbo Tax. I get more back and I expect every time. If you aren't using Turbo Tax then you are messing up with your life!!
Date published: 2022-04-18
Rated 5 out of 5 by from Roseland is Awesome! Roseland was awesome to help me step by step with getting my tax done. I'd recommend turbo tax to family and friends.
Date published: 2022-04-18
Rated 3 out of 5 by from Disappointing as a small buisness The amount of fees associated with filing my taxes is awful and cost me almost half of my refund. Your guise and advertising of free filing makes it feel a bit wose. Using the software is easy and it works, but I find your advertising misleading and the cost of your fees far too high
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8187
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not as easy as last year I had multiple questions this year that I needed help on. Turbo Tax explanations were not helpful on these.
Date published: 2022-04-18
Rated 3 out of 5 by from turbo tax is stupid it was good at first and everything went through and 2 days later I got a email saying it didn’t go through
Date published: 2022-04-18
Rated 2 out of 5 by from numerous difficulties I couldn't purchase TT - business online so I downloaded it from Amazon but then I don't have the option to get professional help. Website was not user friendly and couldn't get a rep only robots.
Date published: 2022-04-18
Rated 2 out of 5 by from Probably last time I'll use TurboTax I've used TurboTax for years. Last few years, I've noticed the quality slipping. It's great if you just have a 1040 and a few W2s. The business and home tax questions are difficult to understand (if you have a business and personal stocks let's say). It should be more robust around the self employment, business, stocks, AMT, and now government specific things such as Covid relief.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax was not user friendly and expensive Very confusing and hard to switch between filers. Some of the sections are easy but overall not happy with the new version.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is my Go-To Very thankful for TurboTax. It makes an unpleasant task much easier, thank you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax easy peasy Each year I find it so simple to file my taxes, The answers to my questions are easy to understand and there is always an option to chat with someone for help.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy and Quick Filing my taxes is always easy and quick when I use Turbo Tax. I get more back and I expect every time. If you aren't using Turbo Tax then you are messing up with your life!!
Date published: 2022-04-18
Rated 5 out of 5 by from Roseland is Awesome! Roseland was awesome to help me step by step with getting my tax done. I'd recommend turbo tax to family and friends.
Date published: 2022-04-18
Rated 3 out of 5 by from Disappointing as a small buisness The amount of fees associated with filing my taxes is awful and cost me almost half of my refund. Your guise and advertising of free filing makes it feel a bit wose. Using the software is easy and it works, but I find your advertising misleading and the cost of your fees far too high
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8187