TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 5 out of 5 by
Murtada from
Awesome Turbo Tax
I would say they are just amazing. It is accurate and very helpful
Date published: 2023-02-15
Rated 3 out of 5 by
jtheskier from
Surprise $20 charge at the end is frustrating
Overall good but the hidden fee at the very end really pushes the limit of being reasonable. The lack of direction to the no-cost paper filing solution just adds to the frustration. I'll look into an alternative next year just because of this.
Date published: 2023-02-15
Rated 5 out of 5 by
Moon92406 from
So easy turbotax!
I beat the clock and it was well under an hour to file.
Date published: 2023-02-15
Rated 5 out of 5 by
Deni223 from
Turbo Tax is Easy!
Ease in importing W-2 and stock earnings. I have nothing else to say.
Date published: 2023-02-15
Rated 1 out of 5 by
Gretchen 47 from
Had problems with getting the Minnesota return to
On schedule M15 line 22 must equal the sum of line 21. Because turbo tax rounds each of the numbers on Line 21 a-d and then totals rather than add Line 21 a-d and then round it causes my return to reject. My line 21 a-d numbers, rounded totaled by turbo tax totaled $34. When I added them individually like the instructions said they totaled $33.08 which meant the numbers was wrong when done by Turbo tax. The support center I called was useless.
Date published: 2023-02-15
Rated 5 out of 5 by
GeneralHughes from
Amazing. All in One
Once you did it one year the next is easy. All you do is input the new numbers
Date published: 2023-02-15
Rated 1 out of 5 by
No Longer A User from
Not working
I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by
Shedcat from
Federal Excellent, State Not So Good
Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by
Wifey 22 from
Very helpful and patient
My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by
Kookiesogood from
Yrs
Made it very easy for me to do my taxes love the Experience thank you
All TurboTax® Offerings Reviews - Page 8181
Date published: 2023-02-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Murtada from
Awesome Turbo Tax
I would say they are just amazing. It is accurate and very helpful
Date published: 2023-02-15
Rated 3 out of 5 by
jtheskier from
Surprise $20 charge at the end is frustrating
Overall good but the hidden fee at the very end really pushes the limit of being reasonable. The lack of direction to the no-cost paper filing solution just adds to the frustration. I'll look into an alternative next year just because of this.
Date published: 2023-02-15
Rated 5 out of 5 by
Moon92406 from
So easy turbotax!
I beat the clock and it was well under an hour to file.
Date published: 2023-02-15
Rated 5 out of 5 by
Deni223 from
Turbo Tax is Easy!
Ease in importing W-2 and stock earnings. I have nothing else to say.
Date published: 2023-02-15
Rated 1 out of 5 by
Gretchen 47 from
Had problems with getting the Minnesota return to
On schedule M15 line 22 must equal the sum of line 21. Because turbo tax rounds each of the numbers on Line 21 a-d and then totals rather than add Line 21 a-d and then round it causes my return to reject. My line 21 a-d numbers, rounded totaled by turbo tax totaled $34. When I added them individually like the instructions said they totaled $33.08 which meant the numbers was wrong when done by Turbo tax. The support center I called was useless.
Date published: 2023-02-15
Rated 5 out of 5 by
GeneralHughes from
Amazing. All in One
Once you did it one year the next is easy. All you do is input the new numbers
Date published: 2023-02-15
Rated 1 out of 5 by
No Longer A User from
Not working
I have used Turbo Tax for many years, and have never had such a poor experience as this year has been. Screens that I couldn't skip during the mandatory review, even through the help screens said I didn't need to fill in this information (1098 mortgage interest when I am claiming the standard deduction). Not able to view or print my returns - the screen never loads anything! I've let it sit for more than half an hour, cleared browser cache, tried different browser, logged out/logged back in. Nothing worked. The advice from your auto attendant was to contact the IRS to get a copy of my return. Well isn't that what I just paid you for? And the cherry on top? Waiting until I had slogged my way through all the questions, and only at the very end, springing it on me that I couldn't use the product version I had been using all along?!? As if there were no other opportunities during the data entry process where you could have flagged me that I needed a different product. You got me this year, already too much time invested (which is exactly what you planned for with your upgrade timing, right?) but I won't be using your product again next year. Nice job Turbo Tax!
Date published: 2023-02-15
Rated 4 out of 5 by
Shedcat from
Federal Excellent, State Not So Good
Because the program transferred the Adjusted Gross Income from my Federal Return to the State Return, it didn't pick up the fact that a sizeable portion of my income, that being my state pension as a retired state employee, is not taxable for my states' income tax purposes. I couldn't find a way to edit this so I am filing directly with my state, and saving two-thirds of Turbo's calculated state income tax for me!
Date published: 2023-02-15
Rated 4 out of 5 by
Wifey 22 from
Very helpful and patient
My tax expert was very kind and patient with me. I appreciate the time it took to file being met.
Date published: 2023-02-15
Rated 5 out of 5 by
Kookiesogood from
Yrs
Made it very easy for me to do my taxes love the Experience thank you
All TurboTax® Offerings Reviews - Page 8181
Date published: 2023-02-15