TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Service Excellent service. Great communication. Everything done in timely fashion. Thank you.
Date published: 2022-03-27
Rated 5 out of 5 by from Does the job I particularly like how it steps me through the process.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is awesome! Well I made a mess out to do in my taxes did it all wrong was on $3000 and something so I decided to go with turbo live and Britney was assigned to me and did a great job she’s very professional and I am very happy with the service
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is so easy Very easy to use. Nice to import your previous year"s information. Any questions I had were answerable without having to even contact a turbo tax representative.
Date published: 2022-03-27
Rated 3 out of 5 by from It's the best option, but I don't like it I like that it structures the interview, but I hate that it can't do simple things like allow me to change what months of the year I was on a high deductible health plan - It made me clear my entire return and do it all over again!!!! And on my Georgia state return it said I could change my filing status or not, whichever worked out better for me, but it couldn't figure that out. The instructions said to do my taxes twice and throw away the one that turned out worse. TurboTax should not make the customer keeps starting over. This is a bad user journey.
Date published: 2022-03-27
Rated 4 out of 5 by from Hate seeing my refund throughout I just want to know how much I have to pay or I'm getting back at the end. I hate seeing a huge chunk of money I "should" be getting back then clicking 1 button and seeing that I am borderline owing money.
Date published: 2022-03-27
Rated 5 out of 5 by from Love Turbo Tax Always easy! Always a fast filing and a fast refund
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is very helpfull Turbo tax has been very helpful when not only doing my taxes but taxes for my wifes business
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax good but with issues. I had experienced issues in which I had to go into the individual forms on several occasions and fill in missing information, particularly the W-2 sections. State forms auto-populated without issue.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is amazing She was excellent!!!!! I mean it was one simple issue and I couldn’t get it to process!!! She was so patient and guided me through the within 5min!!! Love what you guys are doing
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 8180
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Service Excellent service. Great communication. Everything done in timely fashion. Thank you.
Date published: 2022-03-27
Rated 5 out of 5 by from Does the job I particularly like how it steps me through the process.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is awesome! Well I made a mess out to do in my taxes did it all wrong was on $3000 and something so I decided to go with turbo live and Britney was assigned to me and did a great job she’s very professional and I am very happy with the service
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is so easy Very easy to use. Nice to import your previous year"s information. Any questions I had were answerable without having to even contact a turbo tax representative.
Date published: 2022-03-27
Rated 3 out of 5 by from It's the best option, but I don't like it I like that it structures the interview, but I hate that it can't do simple things like allow me to change what months of the year I was on a high deductible health plan - It made me clear my entire return and do it all over again!!!! And on my Georgia state return it said I could change my filing status or not, whichever worked out better for me, but it couldn't figure that out. The instructions said to do my taxes twice and throw away the one that turned out worse. TurboTax should not make the customer keeps starting over. This is a bad user journey.
Date published: 2022-03-27
Rated 4 out of 5 by from Hate seeing my refund throughout I just want to know how much I have to pay or I'm getting back at the end. I hate seeing a huge chunk of money I "should" be getting back then clicking 1 button and seeing that I am borderline owing money.
Date published: 2022-03-27
Rated 5 out of 5 by from Love Turbo Tax Always easy! Always a fast filing and a fast refund
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is very helpfull Turbo tax has been very helpful when not only doing my taxes but taxes for my wifes business
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax good but with issues. I had experienced issues in which I had to go into the individual forms on several occasions and fill in missing information, particularly the W-2 sections. State forms auto-populated without issue.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax is amazing She was excellent!!!!! I mean it was one simple issue and I couldn’t get it to process!!! She was so patient and guided me through the within 5min!!! Love what you guys are doing
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 8180