TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from I like turbotax, but less as a part of Intuit. Travis was very helpful and patient. He shared my screen and guided me through arriving at an answer to my question.
Date published: 2022-04-17
Rated 5 out of 5 by from yay turbotax!!! i'll do it again this was easier than i thought. turbotax gave me confidence to do this again! Even with my brain injuries, i was able to comprehend!!!
Date published: 2022-04-17
Rated 5 out of 5 by from love it very easy to use and very helpful tool that helped me a lot.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is great TurboTax is the only way to help everyone to file tax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was very helpfulll I love Turbo Tax and all that it has to offer. I will recommend to a friend.
Date published: 2022-04-17
Rated 5 out of 5 by from Clear and simple. Some bumps along the way. There is some confusing help files in the program itself, but a quick google/bing search and I was able to find the info I needed.
Date published: 2022-04-17
Rated 3 out of 5 by from First year being frustrated by TT I had a problem with a tax credit form (living in one state and working in another). I typed in questions and answers came up that had nothing to do with what I asked about. It was the same answers every time, not matter what question I in. I asked about a specific form and the answer was about my child wanting to file their own taxes. There was a number that came up automatically from a calculation in one form and I couldn't find where it came from. It was an incorrect number so it threw everything off so I couldn't submit my returns. I had to Google help questions and go to the IRS site for form instructions. I've always done my home state first and the nonresident, employment state second. This time, when researching the answers, it says to do the nonresident state first - why? I couldn't get things to work so I started the whole process over, starting a new file. Now, my payments that I made in the first file weren't carrying over to the second one. I paid twice to file for the nonresident state. It also wanted me to pay for Audit Defense again. I had on order number I tried to put in, but that wasn't accepted. I went back to the first file and tried to fix the numbers, but I couldn't, so had to go back, again, to the new file, pay another $25, and finally get the returns submitted. A little scary and frustrating. Next year, I won't wait until the final week to submit, or use another resource. This is the first time I've had a problem that was really difficult to figure out.
Date published: 2022-04-17
Rated 4 out of 5 by from Taxes Made Easy I HATE numbers and I hate math. For those reasons I have been and will continue to be a repeat Turbo Tax customer. The service is consistently good. The live help is patient and detailed with explanations.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax asks me to pay to efile MN State tax I pay $25 to efile my MN State tax and after I pay it says I can't efile because I owe $15 in penalties therefore I can't efile my MN State tax return.
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly TurboTax is extremely user friendly. It walks you through all possible filings based on the information provided. If you have filed with them previously it shows you last year's filings for comparison. Throughout the process there are places to ask questions and ask for examples that are extremely helpful. I hate doing taxes but TurboTax definitely simplifies the experience.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 818
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like turbotax, but less as a part of Intuit. Travis was very helpful and patient. He shared my screen and guided me through arriving at an answer to my question.
Date published: 2022-04-17
Rated 5 out of 5 by from yay turbotax!!! i'll do it again this was easier than i thought. turbotax gave me confidence to do this again! Even with my brain injuries, i was able to comprehend!!!
Date published: 2022-04-17
Rated 5 out of 5 by from love it very easy to use and very helpful tool that helped me a lot.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is great TurboTax is the only way to help everyone to file tax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was very helpfulll I love Turbo Tax and all that it has to offer. I will recommend to a friend.
Date published: 2022-04-17
Rated 5 out of 5 by from Clear and simple. Some bumps along the way. There is some confusing help files in the program itself, but a quick google/bing search and I was able to find the info I needed.
Date published: 2022-04-17
Rated 3 out of 5 by from First year being frustrated by TT I had a problem with a tax credit form (living in one state and working in another). I typed in questions and answers came up that had nothing to do with what I asked about. It was the same answers every time, not matter what question I in. I asked about a specific form and the answer was about my child wanting to file their own taxes. There was a number that came up automatically from a calculation in one form and I couldn't find where it came from. It was an incorrect number so it threw everything off so I couldn't submit my returns. I had to Google help questions and go to the IRS site for form instructions. I've always done my home state first and the nonresident, employment state second. This time, when researching the answers, it says to do the nonresident state first - why? I couldn't get things to work so I started the whole process over, starting a new file. Now, my payments that I made in the first file weren't carrying over to the second one. I paid twice to file for the nonresident state. It also wanted me to pay for Audit Defense again. I had on order number I tried to put in, but that wasn't accepted. I went back to the first file and tried to fix the numbers, but I couldn't, so had to go back, again, to the new file, pay another $25, and finally get the returns submitted. A little scary and frustrating. Next year, I won't wait until the final week to submit, or use another resource. This is the first time I've had a problem that was really difficult to figure out.
Date published: 2022-04-17
Rated 4 out of 5 by from Taxes Made Easy I HATE numbers and I hate math. For those reasons I have been and will continue to be a repeat Turbo Tax customer. The service is consistently good. The live help is patient and detailed with explanations.
Date published: 2022-04-17
Rated 2 out of 5 by from Turbo Tax asks me to pay to efile MN State tax I pay $25 to efile my MN State tax and after I pay it says I can't efile because I owe $15 in penalties therefore I can't efile my MN State tax return.
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly TurboTax is extremely user friendly. It walks you through all possible filings based on the information provided. If you have filed with them previously it shows you last year's filings for comparison. Throughout the process there are places to ask questions and ask for examples that are extremely helpful. I hate doing taxes but TurboTax definitely simplifies the experience.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 818