TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Easy to use program to decipher complicate process DOUBLE CHECKING INPUT WAS EASY EASY TO USE PROGRAM
Date published: 2022-03-26
Rated 1 out of 5 by from Horrible experience - will go back to HR Block Screwed up my state completely and didn't even direct me to go through it. I'd be better off e-filing everything myself since I had to go comb through all of the worksheets myself and make corrections. I have 0 confidence now in my return
Date published: 2022-03-26
Rated 5 out of 5 by from Fast and Easy Step by Step process was very helpful. Easy to understand
Date published: 2022-03-26
Rated 5 out of 5 by from Great help when I needed it Great experience. I spoke with 2 people regarding separate issues and both were courteous and were able to help.
Date published: 2022-03-26
Rated 4 out of 5 by from A powerful resource Turbo Tax does a remarkable job of gathering the necessary information, and guiding me through the very complex aspects of preparing (and assembling) all the input for a complete and complex return (Federal and State). One very valuable asset is the ease of importing files from my accounts at banks and brokerages etc.. Also, it is a great help to import data from last year's returns. Things get messy as soon as e-filing and e-paying actions take over, and I have never understood the allowed and disallowed processes. In particular, my computer system locked up when it had to stop making files and pay Intuit for managing my filing etc.... since the "Continue" button became un-reachable in my display. Three phone calls to TurboTax Help were of no help (but took forever). Agents seemed to have no contact with the practical world. A fourth call reached an agent who understood the issues and, with shared screen, managed to beat the problem -- knowledgeable and patient. And now, both of my returns have been filed and accepted. However, now e-payment of owed amounts and estimated taxes is proving impossible to understand... However, Turbo Tax has certainly made the tax task remarkably manageable .....
Date published: 2022-03-26
Rated 4 out of 5 by from Good While it was tough needing to periodically find/upload old documents, I'm happy I was able to do this all remotely and from home.
Date published: 2022-03-26
Rated 4 out of 5 by from It’s awesome!! I would give it a perfect score if it wasn’t for soooo many verification codes while you are working on it. I understand if time passes and you’re logged out but while you’re working on it you should have a time limit before asking for another code not right away
Date published: 2022-03-26
Rated 5 out of 5 by from So helpful for a small business Michael was SUCH a huge help with my full-service tax assistance. He gave me advice every step of the way. I've used this service for 3 years now and as a small business owner, it's a massive relief knowing my taxes are going to be submitted perfectly.
Date published: 2022-03-26
Rated 4 out of 5 by from A little disappointed I had Turbo Tax retrieve my information from a very large and well-known mutual fund company, and there were legitimately several boxes that had no data, but the software still made me go back and review that no data had been entered in several boxes that normally don't have data anyway. I might as well have entered the data manually.
Date published: 2022-03-26
Rated 4 out of 5 by from A few shortcomings The program seems to work okay. However, I do have some issues that I think should be addressed First, it would be nice if the program would make it easier to avoid the itemized deductions process if it looks highly probable that you will be better off using the standard deduction. I never knew how far below I was of the standard deduction option, and in fact afterwards it never indicated how far below (or perhaps over?) the standard deduction amount I was when all was said and done. It would be nice to indicate, for example, the disparity as you plug in the itemized items (so if, for example, you were still $15,000 below the standard deduction after putting in the major items you could jump to the standard deduction and stop putting in time and effort finding and entering additional deductions). For those that do put all deductions in it would be helpful to know how the numbers of the two options compare -- this would aid in subsequent years. Another issue concerns errors. I have gotten error messages at the review stage, but it is a hassle to figure out where I need to go (what form? What item on the form?) to fix things. This year there was an error on a 1065 K-1 form, and I ended up having to hunt (and I mean hunt) to find a number to get Intuit help. When I finally did the two of us fixed the issue (correctly, I hope). The person who helped me did a good job - this is a BIG positive! Staying on top of our complicated tax system and getting everything programmed for citizens is a big job, and TurboTax seems to do a decent job at this. Presumably it will get even more user friendly in future years. The BIGGEST issue concerns the standard deduction vs. itemized -- help us truncate fruitless efforts when it is nothing more than a time drain.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 8170
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use program to decipher complicate process DOUBLE CHECKING INPUT WAS EASY EASY TO USE PROGRAM
Date published: 2022-03-26
Rated 1 out of 5 by from Horrible experience - will go back to HR Block Screwed up my state completely and didn't even direct me to go through it. I'd be better off e-filing everything myself since I had to go comb through all of the worksheets myself and make corrections. I have 0 confidence now in my return
Date published: 2022-03-26
Rated 5 out of 5 by from Fast and Easy Step by Step process was very helpful. Easy to understand
Date published: 2022-03-26
Rated 5 out of 5 by from Great help when I needed it Great experience. I spoke with 2 people regarding separate issues and both were courteous and were able to help.
Date published: 2022-03-26
Rated 4 out of 5 by from A powerful resource Turbo Tax does a remarkable job of gathering the necessary information, and guiding me through the very complex aspects of preparing (and assembling) all the input for a complete and complex return (Federal and State). One very valuable asset is the ease of importing files from my accounts at banks and brokerages etc.. Also, it is a great help to import data from last year's returns. Things get messy as soon as e-filing and e-paying actions take over, and I have never understood the allowed and disallowed processes. In particular, my computer system locked up when it had to stop making files and pay Intuit for managing my filing etc.... since the "Continue" button became un-reachable in my display. Three phone calls to TurboTax Help were of no help (but took forever). Agents seemed to have no contact with the practical world. A fourth call reached an agent who understood the issues and, with shared screen, managed to beat the problem -- knowledgeable and patient. And now, both of my returns have been filed and accepted. However, now e-payment of owed amounts and estimated taxes is proving impossible to understand... However, Turbo Tax has certainly made the tax task remarkably manageable .....
Date published: 2022-03-26
Rated 4 out of 5 by from Good While it was tough needing to periodically find/upload old documents, I'm happy I was able to do this all remotely and from home.
Date published: 2022-03-26
Rated 4 out of 5 by from It’s awesome!! I would give it a perfect score if it wasn’t for soooo many verification codes while you are working on it. I understand if time passes and you’re logged out but while you’re working on it you should have a time limit before asking for another code not right away
Date published: 2022-03-26
Rated 5 out of 5 by from So helpful for a small business Michael was SUCH a huge help with my full-service tax assistance. He gave me advice every step of the way. I've used this service for 3 years now and as a small business owner, it's a massive relief knowing my taxes are going to be submitted perfectly.
Date published: 2022-03-26
Rated 4 out of 5 by from A little disappointed I had Turbo Tax retrieve my information from a very large and well-known mutual fund company, and there were legitimately several boxes that had no data, but the software still made me go back and review that no data had been entered in several boxes that normally don't have data anyway. I might as well have entered the data manually.
Date published: 2022-03-26
Rated 4 out of 5 by from A few shortcomings The program seems to work okay. However, I do have some issues that I think should be addressed First, it would be nice if the program would make it easier to avoid the itemized deductions process if it looks highly probable that you will be better off using the standard deduction. I never knew how far below I was of the standard deduction option, and in fact afterwards it never indicated how far below (or perhaps over?) the standard deduction amount I was when all was said and done. It would be nice to indicate, for example, the disparity as you plug in the itemized items (so if, for example, you were still $15,000 below the standard deduction after putting in the major items you could jump to the standard deduction and stop putting in time and effort finding and entering additional deductions). For those that do put all deductions in it would be helpful to know how the numbers of the two options compare -- this would aid in subsequent years. Another issue concerns errors. I have gotten error messages at the review stage, but it is a hassle to figure out where I need to go (what form? What item on the form?) to fix things. This year there was an error on a 1065 K-1 form, and I ended up having to hunt (and I mean hunt) to find a number to get Intuit help. When I finally did the two of us fixed the issue (correctly, I hope). The person who helped me did a good job - this is a BIG positive! Staying on top of our complicated tax system and getting everything programmed for citizens is a big job, and TurboTax seems to do a decent job at this. Presumably it will get even more user friendly in future years. The BIGGEST issue concerns the standard deduction vs. itemized -- help us truncate fruitless efforts when it is nothing more than a time drain.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 8170