TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Bad Experience Said filing my state return would be $10. After entering my information they charged me $15
Date published: 2023-03-01
Rated 2 out of 5 by from They lost my taxes I've used turbo tax for the last 5yrs and out of the 5yrs they lost my taxes twice like I never filed them luckily I downloaded a copy but for the price and their personal promise to protect you losing taxes and documents is not ok in my book
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax gives me flexibility to file taxes from The online live agent Kay Kay J. was very helpful when my taxes were reviewed and I needed help.
Date published: 2023-03-01
Rated 1 out of 5 by from Way to expensive Way to expensive Way to expensive Way to expensive
Date published: 2023-03-01
Rated 3 out of 5 by from Way to pricey TurboTax (used) to be less than $50 many years ago. It's kind of absurd that I get charged $400 for TurboTax just for a return of $77. It's not worth it for some scenarios and it's obvious that TurboTax just wants to add more charges every chance it gets! With the new fancy coding, walk-throughs (and now timers) I would hope that TurboTax is spending its money on finding ways to help consumers spend less for its product instead of promoting spending more. The TurboTax (user) cost has dramatically increased (and I mean like a ridiculous 400% more!!) Perhaps TurboTax could focus on reducing its charges?? I will not pay over $400 for a $600 return again. I will not even pay more than $50 to use TurboTax again! It's disgraceful how its increased its cost so only the rich can file.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax was Great! The Expert (Adam) that assisted me was outstanding! He asked concise questions and answered all my questions! He made sure that I understood every step and took the pressure off of me for doing my taxes especially in the areas of concerns that I had for last tax season.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax takes the stress out of filing taxes! This is the best and most economical system ever! Even with self-employment, Turbo Tax is thorough and complete. Their agents are top notch, very knowledgable, professional, and patient. I couldn't be happier...done in just a few hours.
Date published: 2023-03-01
Rated 4 out of 5 by from fairly easy to navigate walks you through all the steps.Sometimes difficult to go back to fix errors.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Review Excellent program. It improves every for the past 20 years
Date published: 2023-03-01
Rated 5 out of 5 by from Another great experience! My file this year was more complex than usual but following the guides I was to complete my returns without much difficulty. Due to the extra level of complexity (moving, sale of home, multi state), for the first time I connected with an expert for a final review - which was also a great experience. The expert was a CPA with a number of years of experience, was genuine, knowledgeable and very helpful!
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8164
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Bad Experience Said filing my state return would be $10. After entering my information they charged me $15
Date published: 2023-03-01
Rated 2 out of 5 by from They lost my taxes I've used turbo tax for the last 5yrs and out of the 5yrs they lost my taxes twice like I never filed them luckily I downloaded a copy but for the price and their personal promise to protect you losing taxes and documents is not ok in my book
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo tax gives me flexibility to file taxes from The online live agent Kay Kay J. was very helpful when my taxes were reviewed and I needed help.
Date published: 2023-03-01
Rated 1 out of 5 by from Way to expensive Way to expensive Way to expensive Way to expensive
Date published: 2023-03-01
Rated 3 out of 5 by from Way to pricey TurboTax (used) to be less than $50 many years ago. It's kind of absurd that I get charged $400 for TurboTax just for a return of $77. It's not worth it for some scenarios and it's obvious that TurboTax just wants to add more charges every chance it gets! With the new fancy coding, walk-throughs (and now timers) I would hope that TurboTax is spending its money on finding ways to help consumers spend less for its product instead of promoting spending more. The TurboTax (user) cost has dramatically increased (and I mean like a ridiculous 400% more!!) Perhaps TurboTax could focus on reducing its charges?? I will not pay over $400 for a $600 return again. I will not even pay more than $50 to use TurboTax again! It's disgraceful how its increased its cost so only the rich can file.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax was Great! The Expert (Adam) that assisted me was outstanding! He asked concise questions and answered all my questions! He made sure that I understood every step and took the pressure off of me for doing my taxes especially in the areas of concerns that I had for last tax season.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax takes the stress out of filing taxes! This is the best and most economical system ever! Even with self-employment, Turbo Tax is thorough and complete. Their agents are top notch, very knowledgable, professional, and patient. I couldn't be happier...done in just a few hours.
Date published: 2023-03-01
Rated 4 out of 5 by from fairly easy to navigate walks you through all the steps.Sometimes difficult to go back to fix errors.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Review Excellent program. It improves every for the past 20 years
Date published: 2023-03-01
Rated 5 out of 5 by from Another great experience! My file this year was more complex than usual but following the guides I was to complete my returns without much difficulty. Due to the extra level of complexity (moving, sale of home, multi state), for the first time I connected with an expert for a final review - which was also a great experience. The expert was a CPA with a number of years of experience, was genuine, knowledgeable and very helpful!
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8164