TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from TurboTax is Buggy I changed from HR Block to TurboTax 2 years ago because HR Block couldn't handle Community Property Allocation for MFS in a community property state. TurboTax handled the allocation correctly. However, this year still with filing status of MFS, my husband had itemized deductions of $34,000 and I only had itemized deductions of $10,000. Per the IRS, we both have to itemize. TurboTax step-by-step couldn't handle this scenario and kept changing me back to the standard deduction. The only way I could get around it was to abandon the step-by-step and enter information directly into the forms. TurboTax live support was of no help. The support person told me to clear cache and cookies on my browser even after I told her that I was using the downloaded version and not the online version of the software. I asked her to report this bug to IT staff but I doubt she did even after she witnessed the bug in real time.
Date published: 2022-02-23
Rated 5 out of 5 by from Review We have used your program for a few years now after using a professional and different program in the past. Yours is both very helpful and informative, plus the cost is reasonable I actually look forward to preparing my taxes. See you next year.
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome So simple. Walks you through the whole thing. 5th yr using it
Date published: 2022-02-23
Rated 5 out of 5 by from Amazing service Love it so mich inuse it every year, next year too!
Date published: 2022-02-23
Rated 4 out of 5 by from Awesome Worked w2 part of the year and self employed the other part. whew, turbo tax made it so much easier.
Date published: 2022-02-23
Rated 5 out of 5 by from Very easy! Used again this year and each year it goes faster. Filing in February.
Date published: 2022-02-23
Rated 5 out of 5 by from easy to navagate It is easier year after year that you use the service. Some of the questions are a little confusing but they do a good job to explain.
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome customer service Just a overall good experience thanks so much turbo tax for all of your help. I will be using again next year as well.
Date published: 2022-02-23
Rated 5 out of 5 by from awesome smooth sailing a little long but no complications.
Date published: 2022-02-23
Rated 5 out of 5 by from Helped a lot Easy to follow and find mistakes. Highly recommend.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8160
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is Buggy I changed from HR Block to TurboTax 2 years ago because HR Block couldn't handle Community Property Allocation for MFS in a community property state. TurboTax handled the allocation correctly. However, this year still with filing status of MFS, my husband had itemized deductions of $34,000 and I only had itemized deductions of $10,000. Per the IRS, we both have to itemize. TurboTax step-by-step couldn't handle this scenario and kept changing me back to the standard deduction. The only way I could get around it was to abandon the step-by-step and enter information directly into the forms. TurboTax live support was of no help. The support person told me to clear cache and cookies on my browser even after I told her that I was using the downloaded version and not the online version of the software. I asked her to report this bug to IT staff but I doubt she did even after she witnessed the bug in real time.
Date published: 2022-02-23
Rated 5 out of 5 by from Review We have used your program for a few years now after using a professional and different program in the past. Yours is both very helpful and informative, plus the cost is reasonable I actually look forward to preparing my taxes. See you next year.
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome So simple. Walks you through the whole thing. 5th yr using it
Date published: 2022-02-23
Rated 5 out of 5 by from Amazing service Love it so mich inuse it every year, next year too!
Date published: 2022-02-23
Rated 4 out of 5 by from Awesome Worked w2 part of the year and self employed the other part. whew, turbo tax made it so much easier.
Date published: 2022-02-23
Rated 5 out of 5 by from Very easy! Used again this year and each year it goes faster. Filing in February.
Date published: 2022-02-23
Rated 5 out of 5 by from easy to navagate It is easier year after year that you use the service. Some of the questions are a little confusing but they do a good job to explain.
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome customer service Just a overall good experience thanks so much turbo tax for all of your help. I will be using again next year as well.
Date published: 2022-02-23
Rated 5 out of 5 by from awesome smooth sailing a little long but no complications.
Date published: 2022-02-23
Rated 5 out of 5 by from Helped a lot Easy to follow and find mistakes. Highly recommend.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 8160