TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great Site They were on their toes on finding out everything needed to get my taxes competed and help me made whatever corrections needed.
Date published: 2021-03-04
Rated 5 out of 5 by from Awesome Easy to complete.Simple directions. Someone available to chat if you have questions
Date published: 2021-03-04
Rated 5 out of 5 by from Did well, again. The only issue I had this year was apparently you all had to update some form(s) regarding capital gains / losses from investing. Once I updated, all was good again.
Date published: 2021-03-04
Rated 5 out of 5 by from Love TurboTax TurboTax makes filing taxes very easy by asking simple questions and directing you where to find answers.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax Review The only thing that annoyed me with this use of TurboTax was filing. I do not usually owe state taxes and did not this time. Under these circumstances, I prefer mailing in the state returns and wanted to do so this time. There was not a clear way to do so and I asked for your "expert" opinion. The answer was prompt but did not match any of the choices on my computer screen so I finally gave up and e-filed both returns. Instructions need to be improved. I do not like to be forced to pay $50 for a task I could do myself for the price of postage.
Date published: 2021-03-04
Rated 5 out of 5 by from Easy! Love the auto full, interface, ability to search and ask questions
Date published: 2021-03-04
Rated 2 out of 5 by from Disappointed in your "maximum refund guarantee" Bear with me b/c this is a lengthy post but a VERY IMPORTANT ONE. I've used Turbo Tax for years. I've found it to be a superior product over others like HR Block, etc. This is the first year I can truly say I am disappointed in Turbo Tax. In doing my taxes this year, my itemized deductions came in just under the standard deduction allowance, despite itemizing FOR YEARS. I live in Georgia and when I went to do my state return, I found out that Georgia is one of 12 states that requires you to elect the same on your state as you do on federal (i.e., if you itemize on fed, you must itemize on state). Not knowing this ahead of time, I was shocked when I went to input the remaining state info I needed (not much because TT calculates the majority of your state return and will not let you edit it) and saw that my state tax bill was close to $1200! I typically NEVER pay on state so I was horrified. After some research, I went back to my federal return and forced the system to elect itemized deductions despite it not wanting to. Again, I was flabbergasted as I watched my state tax bill go from 1200 to 73 dollars! WHAT?!?!?! I am a CPA (not a tax practicing kind) so I am likely more savvy and would have dug a lot longer into what was driving the huge state tax bill. However, for the average person, they likely would have been screwed out of their hard earned money. Why didn't TT alert me to this being a better option? Are you only providing the "maximum refund guaranteed" as it applies to federal? Well, although my federal refund is less than what I would have gotten under the standard deduction, I would have been in the hole overall once I paid my state tax. Turbo tax shouldn't be advertising the maximum refund if it isn't looking at both federal and state implications to your bottom line. Fail on this one turbo tax.
Date published: 2021-03-04
Rated 4 out of 5 by from Very easy Turbo tax walks you through the whole processits easy to understand
Date published: 2021-03-04
Rated 3 out of 5 by from Not bad Its a little annoying to get asked about upgrades so often. Also was told I overpaid into HSA when this is not the case. It was difficult to go back and find out why and if I wanted to chat with someone about that was an upcharge. Otherwise fairly easy to use.
Date published: 2021-03-04
Rated 1 out of 5 by from I am done using after this year it is to expensive for the headache. for the same amount of money I can get it done faster somewhere else.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8154
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Site They were on their toes on finding out everything needed to get my taxes competed and help me made whatever corrections needed.
Date published: 2021-03-04
Rated 5 out of 5 by from Awesome Easy to complete.Simple directions. Someone available to chat if you have questions
Date published: 2021-03-04
Rated 5 out of 5 by from Did well, again. The only issue I had this year was apparently you all had to update some form(s) regarding capital gains / losses from investing. Once I updated, all was good again.
Date published: 2021-03-04
Rated 5 out of 5 by from Love TurboTax TurboTax makes filing taxes very easy by asking simple questions and directing you where to find answers.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax Review The only thing that annoyed me with this use of TurboTax was filing. I do not usually owe state taxes and did not this time. Under these circumstances, I prefer mailing in the state returns and wanted to do so this time. There was not a clear way to do so and I asked for your "expert" opinion. The answer was prompt but did not match any of the choices on my computer screen so I finally gave up and e-filed both returns. Instructions need to be improved. I do not like to be forced to pay $50 for a task I could do myself for the price of postage.
Date published: 2021-03-04
Rated 5 out of 5 by from Easy! Love the auto full, interface, ability to search and ask questions
Date published: 2021-03-04
Rated 2 out of 5 by from Disappointed in your "maximum refund guarantee" Bear with me b/c this is a lengthy post but a VERY IMPORTANT ONE. I've used Turbo Tax for years. I've found it to be a superior product over others like HR Block, etc. This is the first year I can truly say I am disappointed in Turbo Tax. In doing my taxes this year, my itemized deductions came in just under the standard deduction allowance, despite itemizing FOR YEARS. I live in Georgia and when I went to do my state return, I found out that Georgia is one of 12 states that requires you to elect the same on your state as you do on federal (i.e., if you itemize on fed, you must itemize on state). Not knowing this ahead of time, I was shocked when I went to input the remaining state info I needed (not much because TT calculates the majority of your state return and will not let you edit it) and saw that my state tax bill was close to $1200! I typically NEVER pay on state so I was horrified. After some research, I went back to my federal return and forced the system to elect itemized deductions despite it not wanting to. Again, I was flabbergasted as I watched my state tax bill go from 1200 to 73 dollars! WHAT?!?!?! I am a CPA (not a tax practicing kind) so I am likely more savvy and would have dug a lot longer into what was driving the huge state tax bill. However, for the average person, they likely would have been screwed out of their hard earned money. Why didn't TT alert me to this being a better option? Are you only providing the "maximum refund guaranteed" as it applies to federal? Well, although my federal refund is less than what I would have gotten under the standard deduction, I would have been in the hole overall once I paid my state tax. Turbo tax shouldn't be advertising the maximum refund if it isn't looking at both federal and state implications to your bottom line. Fail on this one turbo tax.
Date published: 2021-03-04
Rated 4 out of 5 by from Very easy Turbo tax walks you through the whole processits easy to understand
Date published: 2021-03-04
Rated 3 out of 5 by from Not bad Its a little annoying to get asked about upgrades so often. Also was told I overpaid into HSA when this is not the case. It was difficult to go back and find out why and if I wanted to chat with someone about that was an upcharge. Otherwise fairly easy to use.
Date published: 2021-03-04
Rated 1 out of 5 by from I am done using after this year it is to expensive for the headache. for the same amount of money I can get it done faster somewhere else.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8154