TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo is good These expert fr. Turbo tax ate hosome. They even file your tax for (0$)..thanks guy for experties...
Date published: 2022-03-16
Rated 5 out of 5 by from I liked when RISK of audit was assessed. I felt that TurboTax Business was more "helpful" in the past. Questions are met with general answers and it's almost like being directed to the IRS pages to read. I appreciate that I can still fill out the forms, and not just be led through, but actually look at the result of changing data. I still believe TurboTax is one of the most user friendlly.
Date published: 2022-03-16
Rated 3 out of 5 by from Getting worst every year Getting worst every year I wasn't able to E-file Business extension 7004 I had to go to pay another company to do it, But it's still better than H&R Block
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is awesome! TurboTax is easy to use and idiot-proof. Great tool year in year out.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo is awesome Good help and business and awesome service every time
Date published: 2022-03-16
Rated 4 out of 5 by from Been Using Turbo Tax for many years. The tax code and specifics like, rebate credits and chilld tax credits just got more complicated. Turbo tax got me though these. I did need help from Ruth in Texas, and she found an error on a form, however all the calculations were correct.
Date published: 2022-03-16
Rated 5 out of 5 by from Pretty easy to use. No real issues, pretty simple method. Questions were answered promptly. Satisfied with Jon's professionalism.
Date published: 2022-03-16
Rated 2 out of 5 by from Frustration and Disappointment I've used turbo Tax in the past and I have never had the kind of problems I encountered for my 2021 filing. The software runs you around in circles and makes some selections for you that it will not allow you to change, such as filing status. That should be the choice of the person filing. The product needs to be made more user friendly. When I got to the end and ready to file, it automatically brought up both Federal and State returns for e-filing and I had trouble separating the two so that I could file the State return myself, as Turbo Tax wanted an additional $25.00 to e-file the State return. It also listed two different amounts for what was due to the State. Like the government does not have their hand in our pockets already, you want to dig deeper and make sure all the lint is taken too so there is no cushion left. I also had some questions, but finding a phone number to contact the company is like looking for sesame seeds in a wood chip pile.
Date published: 2022-03-16
Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 8152
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is good These expert fr. Turbo tax ate hosome. They even file your tax for (0$)..thanks guy for experties...
Date published: 2022-03-16
Rated 5 out of 5 by from I liked when RISK of audit was assessed. I felt that TurboTax Business was more "helpful" in the past. Questions are met with general answers and it's almost like being directed to the IRS pages to read. I appreciate that I can still fill out the forms, and not just be led through, but actually look at the result of changing data. I still believe TurboTax is one of the most user friendlly.
Date published: 2022-03-16
Rated 3 out of 5 by from Getting worst every year Getting worst every year I wasn't able to E-file Business extension 7004 I had to go to pay another company to do it, But it's still better than H&R Block
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is awesome! TurboTax is easy to use and idiot-proof. Great tool year in year out.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo is awesome Good help and business and awesome service every time
Date published: 2022-03-16
Rated 4 out of 5 by from Been Using Turbo Tax for many years. The tax code and specifics like, rebate credits and chilld tax credits just got more complicated. Turbo tax got me though these. I did need help from Ruth in Texas, and she found an error on a form, however all the calculations were correct.
Date published: 2022-03-16
Rated 5 out of 5 by from Pretty easy to use. No real issues, pretty simple method. Questions were answered promptly. Satisfied with Jon's professionalism.
Date published: 2022-03-16
Rated 2 out of 5 by from Frustration and Disappointment I've used turbo Tax in the past and I have never had the kind of problems I encountered for my 2021 filing. The software runs you around in circles and makes some selections for you that it will not allow you to change, such as filing status. That should be the choice of the person filing. The product needs to be made more user friendly. When I got to the end and ready to file, it automatically brought up both Federal and State returns for e-filing and I had trouble separating the two so that I could file the State return myself, as Turbo Tax wanted an additional $25.00 to e-file the State return. It also listed two different amounts for what was due to the State. Like the government does not have their hand in our pockets already, you want to dig deeper and make sure all the lint is taken too so there is no cushion left. I also had some questions, but finding a phone number to contact the company is like looking for sesame seeds in a wood chip pile.
Date published: 2022-03-16
Rated 5 out of 5 by from first time used it and loved the service I had my personal W2 and multiple single member llc including new business, thats why i needed someone's help anyway and then i saw turbotax full service, usually i have been using turbotax myself to do tax filing, She made my life easier
Date published: 2022-03-16
Rated 4 out of 5 by from Software User Experience is not as good as Online Online has better guidance and easier user interface. Software is not as good as Online version
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 8152