TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Premier Live - Overcharged, NOT "Expert" Service After doing filing on my own through premier, I hit a roadblock with a specific question pertaining to RSU sale. I decided to utilize Live Premier to talk to tax specialist. I was first given a product specialist who could not answer my question and deferred me to the "Tax Expert". The tax expert received my question but did not answer the question nor off advice on where I could find the information to complete the applicable section. He stood silently without any expert advice (on video). It seemed like he was just trying to log in the minimum time before logging off. I eventually Google Searched and found the answer after an hour of research. When I went to file, I asked to not be charged the Live Premier rate as I did not get any help whatsoever from the claimed Tax Experts, nor did I utilize any other features such as a comprehensive review. As a last ditch effort, I spoke to a third representative (another Product Specialist) who said she didnt know how to adjust the Live Premier ($169) rate back down to Premier ($89). She then offered a discount code, but it did not work. She then said I would have to restart the filing. After spending the past 3 days preparing the filing, I did not think that was appropriate. She pointed to the area where to restart then logged off the chat without any other communication. It was extremely unprofessional, and inconsiderate charge of what service was actually provided.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax makes filing easy I have used Turbo Tax for over 10 years and each year they create features that make it even easier than the last.
Date published: 2022-03-27
Rated 3 out of 5 by from E file never works For the last 10 plus years I have used turbo tax. When Each year my e-file gets rejected saying the AGI is incorrect. It is the exact number on ,my return.
Date published: 2022-03-27
Rated 5 out of 5 by from Easy and Quick Turbotax is so easy and quick. Just answer the questions and Turbotax does the rest. Turbotax fills out the forms and files for you. Simple program to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is the best Tax Software on the market Turbo Tax makes it so easy with a user-friendly interface and great resource information that is easy to find and understand. It made doing my taxes a simple and secure experience. I would not use another product.
Date published: 2022-03-27
Rated 4 out of 5 by from 9 Years and Counting It was a lot more confusing this year since I'm newly married and recent sold/bought a new house. I find Turbo Tax relatively easy since it literally walks you through step by step.
Date published: 2022-03-27
Rated 5 out of 5 by from Confidence Boosted I'm done by taxes on my own (self - prepared) for the last 4 years. This is the first time I try the TurboTax Live version in which someone does it for me. And the numbers when I did it on my own compared to when I got a CPA involved matches up. Made me for confident that I was doing it right.
Date published: 2022-03-27
Rated 5 out of 5 by from Love TurboTax. It's easy! i like how TurboTax asks me question to make me think about my personal situation.
Date published: 2022-03-27
Rated 4 out of 5 by from ok first time user ....outcome was ok user friendly..
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is still the best! Taxes were tougher this year. Stimulus payments and Interest on savings account (under a $1 each typically) with no official forms or direction from banks made it difficult to be accurate & to create a paper trail
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 8148
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Premier Live - Overcharged, NOT "Expert" Service After doing filing on my own through premier, I hit a roadblock with a specific question pertaining to RSU sale. I decided to utilize Live Premier to talk to tax specialist. I was first given a product specialist who could not answer my question and deferred me to the "Tax Expert". The tax expert received my question but did not answer the question nor off advice on where I could find the information to complete the applicable section. He stood silently without any expert advice (on video). It seemed like he was just trying to log in the minimum time before logging off. I eventually Google Searched and found the answer after an hour of research. When I went to file, I asked to not be charged the Live Premier rate as I did not get any help whatsoever from the claimed Tax Experts, nor did I utilize any other features such as a comprehensive review. As a last ditch effort, I spoke to a third representative (another Product Specialist) who said she didnt know how to adjust the Live Premier ($169) rate back down to Premier ($89). She then offered a discount code, but it did not work. She then said I would have to restart the filing. After spending the past 3 days preparing the filing, I did not think that was appropriate. She pointed to the area where to restart then logged off the chat without any other communication. It was extremely unprofessional, and inconsiderate charge of what service was actually provided.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax makes filing easy I have used Turbo Tax for over 10 years and each year they create features that make it even easier than the last.
Date published: 2022-03-27
Rated 3 out of 5 by from E file never works For the last 10 plus years I have used turbo tax. When Each year my e-file gets rejected saying the AGI is incorrect. It is the exact number on ,my return.
Date published: 2022-03-27
Rated 5 out of 5 by from Easy and Quick Turbotax is so easy and quick. Just answer the questions and Turbotax does the rest. Turbotax fills out the forms and files for you. Simple program to use.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is the best Tax Software on the market Turbo Tax makes it so easy with a user-friendly interface and great resource information that is easy to find and understand. It made doing my taxes a simple and secure experience. I would not use another product.
Date published: 2022-03-27
Rated 4 out of 5 by from 9 Years and Counting It was a lot more confusing this year since I'm newly married and recent sold/bought a new house. I find Turbo Tax relatively easy since it literally walks you through step by step.
Date published: 2022-03-27
Rated 5 out of 5 by from Confidence Boosted I'm done by taxes on my own (self - prepared) for the last 4 years. This is the first time I try the TurboTax Live version in which someone does it for me. And the numbers when I did it on my own compared to when I got a CPA involved matches up. Made me for confident that I was doing it right.
Date published: 2022-03-27
Rated 5 out of 5 by from Love TurboTax. It's easy! i like how TurboTax asks me question to make me think about my personal situation.
Date published: 2022-03-27
Rated 4 out of 5 by from ok first time user ....outcome was ok user friendly..
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is still the best! Taxes were tougher this year. Stimulus payments and Interest on savings account (under a $1 each typically) with no official forms or direction from banks made it difficult to be accurate & to create a paper trail
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 8148