TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Fast and easy This was the first time I filed my taxes myself and I can tell you I was a bit nervous doing this but I had a little help with speaking with someone from turbo tax live.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax awesome CPR Christie, help me she was very helpful and a very understanding.
Date published: 2021-02-27
Rated 5 out of 5 by from easy and great experience easy and great experience. I will use this every year
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and Easy Step by Step instructions, helpful information, awesome experience for doing my own taxes for the very first time at 42. Always had a tax person file for me but this made me feel like I could have been filing my own taxes for years
Date published: 2021-02-27
Rated 2 out of 5 by from There are too many bugs I had issues entering my home mortgage interest rate. I kept getting an error and they said they had no estimated date to fix it so i had to go around it. I'm not impressed with this especially without how much money i am paying to file my taxes.
Date published: 2021-02-27
Rated 1 out of 5 by from Coding NOT tested prior to 2020 Tax Returns We have used TurboTax for several years & never had issues. But this year was a nightmare. There is a question regarding 1099 income that says "You may be eligible to defer taxes. If you don't want to defer, skip this section." If you skip it, you will get a detail to review when trying to file. The assistants that I spent 2 hours on the phone with could not resolve this issue. I had to first do a clear and start over, which is a pain in the butt. Then they told me, just continue & don't worry about it. Yeah, that doesn't work because you are FORCED to resolve the error before filing. So, let me help you TurboTax- DO NOT SKIP THAT SECTION. Enter the income for the date range & then tell it you want to defer "$0". I repeat, DO NOT SKIP THE SECTION!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great Turbo Tax is real easy to use the tax Experts are real friendly and helpful Claudette was friendly and informative. the software was great in double check and advising my next step.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Good Service Turbo Tax was very easy to use at a fraction of the cost of our CPA firm. Since retirement our taxes have become a little less complicated but still had a number of issues. We are very confident that software produced very accurate returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Every person I spoke with was awesome and patient. I am an older individual and do not understand computers very well. They were so patient with me while helping me navigate. Before I spoke with them I was ready to cry. Now I am smiling ear to ear.
Date published: 2021-02-27
Rated 5 out of 5 by from I have been using Turbo Tax for Years I never have any issues with turbo tax and like its intuitive style. I can always find what I am look for.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 8148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Fast and easy This was the first time I filed my taxes myself and I can tell you I was a bit nervous doing this but I had a little help with speaking with someone from turbo tax live.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax awesome CPR Christie, help me she was very helpful and a very understanding.
Date published: 2021-02-27
Rated 5 out of 5 by from easy and great experience easy and great experience. I will use this every year
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and Easy Step by Step instructions, helpful information, awesome experience for doing my own taxes for the very first time at 42. Always had a tax person file for me but this made me feel like I could have been filing my own taxes for years
Date published: 2021-02-27
Rated 2 out of 5 by from There are too many bugs I had issues entering my home mortgage interest rate. I kept getting an error and they said they had no estimated date to fix it so i had to go around it. I'm not impressed with this especially without how much money i am paying to file my taxes.
Date published: 2021-02-27
Rated 1 out of 5 by from Coding NOT tested prior to 2020 Tax Returns We have used TurboTax for several years & never had issues. But this year was a nightmare. There is a question regarding 1099 income that says "You may be eligible to defer taxes. If you don't want to defer, skip this section." If you skip it, you will get a detail to review when trying to file. The assistants that I spent 2 hours on the phone with could not resolve this issue. I had to first do a clear and start over, which is a pain in the butt. Then they told me, just continue & don't worry about it. Yeah, that doesn't work because you are FORCED to resolve the error before filing. So, let me help you TurboTax- DO NOT SKIP THAT SECTION. Enter the income for the date range & then tell it you want to defer "$0". I repeat, DO NOT SKIP THE SECTION!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great Turbo Tax is real easy to use the tax Experts are real friendly and helpful Claudette was friendly and informative. the software was great in double check and advising my next step.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Good Service Turbo Tax was very easy to use at a fraction of the cost of our CPA firm. Since retirement our taxes have become a little less complicated but still had a number of issues. We are very confident that software produced very accurate returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Every person I spoke with was awesome and patient. I am an older individual and do not understand computers very well. They were so patient with me while helping me navigate. Before I spoke with them I was ready to cry. Now I am smiling ear to ear.
Date published: 2021-02-27
Rated 5 out of 5 by from I have been using Turbo Tax for Years I never have any issues with turbo tax and like its intuitive style. I can always find what I am look for.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 8148