TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Turbo Tax Sucks! I have used turbo tax for the past 4 years with very little issues until this year. I was going to be given an extra five dollar deduction but Turbo tax said in order to do so I would need to upgrade to their deluxe fifty-nine dollar service. My taxes are pretty straight forward and easy but this year using this service complicated it even more. When I got the end to verify my identity turbo tax had wiped my account from my previous years file. I was forced to search for much more information that I have have had to in years past of using turbo tax. After filling in the previous years information it popped up with a screen saying that I would not have to do this again next year. At this point it felt as though they were rubbing dirt in an open wound. After this overall experience I will not be using Turbo tax next year.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is GREAT!!!! Turbo Tax guides me through tax preparation with questions and examples that are easy to understand.
Date published: 2022-04-19
Rated 5 out of 5 by from Glad for the knowledge Filing and paying taxes is a difficult and crippling chore, and if it has to be done and have the money paid for the service, it's at least good to have a product like TurboTax that can double check the returns and and make certain the amount paid is correct.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is easy to use This was the easiest site to file my taxes. I will be using next year.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax is probably losing a long time customer I needed to fill out a trust, everything says you need Turbo Tax "Business". So I downloaded Turbo Tax Home and Business to my mac like I have for probably 15 years only to find after an hour I read that "business" only runs on a PC, so I downloaded Home and Business to my PC, only to find after an hour of searching that Home and Business is not "Business" Are you really serious that your marketing department couldn't explain this any better!?!? Once I downloaded TurboTax Business I got the Form 1041 I needed, but I want my money back for Home and Business download. I sat on the phone for over an hour, trying to get this matter fixed and get a refund, and I finally hung up on the person, it was so ridiculous, listen to the call. I am going to wait 48 hours to see if anyone calls me back. If not, I am done with Turbo Tax after being a loyal customer for over 25 years. You all have made this software just too complicated and I would rather just go to an accountant next year than to have to go through this again...
Date published: 2022-04-19
Rated 5 out of 5 by from My 6th year with Turbo! Turbo Tax has made tax filing a breeze for me. Agents are on call always. Reading the notes help me extremely!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use. I find the software has all the information needed to assist in every tax category.
Date published: 2022-04-19
Rated 1 out of 5 by from it doesn't work i didn't want premier, but it wouldn't let me file without it. it thinks i have business property sales when the boxes is blank, and there's no way to erase it. when i click the chat icon, it just brings up a help menu and doesn't actually let you chat with anyone.
Date published: 2022-04-19
Rated 5 out of 5 by from This has made my life so easy. Turbo Tax is incredibly helpful. It is user friendly and intuitive. I don't know what I would do without it.
Date published: 2022-04-19
Rated 1 out of 5 by from terrible, you trick people into thinking its free terrible, you trick people into thinking its free. I will never use Turbotax again!!!!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8144
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Sucks! I have used turbo tax for the past 4 years with very little issues until this year. I was going to be given an extra five dollar deduction but Turbo tax said in order to do so I would need to upgrade to their deluxe fifty-nine dollar service. My taxes are pretty straight forward and easy but this year using this service complicated it even more. When I got the end to verify my identity turbo tax had wiped my account from my previous years file. I was forced to search for much more information that I have have had to in years past of using turbo tax. After filling in the previous years information it popped up with a screen saying that I would not have to do this again next year. At this point it felt as though they were rubbing dirt in an open wound. After this overall experience I will not be using Turbo tax next year.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is GREAT!!!! Turbo Tax guides me through tax preparation with questions and examples that are easy to understand.
Date published: 2022-04-19
Rated 5 out of 5 by from Glad for the knowledge Filing and paying taxes is a difficult and crippling chore, and if it has to be done and have the money paid for the service, it's at least good to have a product like TurboTax that can double check the returns and and make certain the amount paid is correct.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is easy to use This was the easiest site to file my taxes. I will be using next year.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax is probably losing a long time customer I needed to fill out a trust, everything says you need Turbo Tax "Business". So I downloaded Turbo Tax Home and Business to my mac like I have for probably 15 years only to find after an hour I read that "business" only runs on a PC, so I downloaded Home and Business to my PC, only to find after an hour of searching that Home and Business is not "Business" Are you really serious that your marketing department couldn't explain this any better!?!? Once I downloaded TurboTax Business I got the Form 1041 I needed, but I want my money back for Home and Business download. I sat on the phone for over an hour, trying to get this matter fixed and get a refund, and I finally hung up on the person, it was so ridiculous, listen to the call. I am going to wait 48 hours to see if anyone calls me back. If not, I am done with Turbo Tax after being a loyal customer for over 25 years. You all have made this software just too complicated and I would rather just go to an accountant next year than to have to go through this again...
Date published: 2022-04-19
Rated 5 out of 5 by from My 6th year with Turbo! Turbo Tax has made tax filing a breeze for me. Agents are on call always. Reading the notes help me extremely!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use. I find the software has all the information needed to assist in every tax category.
Date published: 2022-04-19
Rated 1 out of 5 by from it doesn't work i didn't want premier, but it wouldn't let me file without it. it thinks i have business property sales when the boxes is blank, and there's no way to erase it. when i click the chat icon, it just brings up a help menu and doesn't actually let you chat with anyone.
Date published: 2022-04-19
Rated 5 out of 5 by from This has made my life so easy. Turbo Tax is incredibly helpful. It is user friendly and intuitive. I don't know what I would do without it.
Date published: 2022-04-19
Rated 1 out of 5 by from terrible, you trick people into thinking its free terrible, you trick people into thinking its free. I will never use Turbotax again!!!!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 8144