TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 1 out of 5 by
Carroll 45 from
Turbo Tax waited till the very end to totally fail
After working on my taxes for about 9 hours a day for two days in a row, I got to the part of paying my taxes. They were a LOT more than I expected and I was given a choice for the federal taxes to pay by credit card or by debit or by check. After about 2 hours of scrounging up enough money, I was able to pay the Federal with direct debit. Then CT was to give a bit back, so no worries. Then MI and MA I owed a small amount which I now had to pay by credit card because I had zero money left in my bank account. So sorry. CANNOT DO THAT WITH TURBO TAX!!! also, after talking with a live operator, I was told that they could not process my Federal tax which I had done and paid for and also direct debited until I paid the other two states with dircct deposit or check... neither of which I had the funds to do, Their answer was to pay for "TurboTax Live" or something, and then ask them if there was a solution-- but she really did not think there was any alternative to just doing it by hand, forfeiting the funds I had alrady paid to Turbo Tax, and paying the states by credit card online. I cannot believe this happened to me!!!
Date published: 2022-04-17
Rated 5 out of 5 by
Skye Isle from
Excellent
The software was easy and quick to use. I hope to use it next year as well.
Date published: 2022-04-17
Rated 4 out of 5 by
JJ 2319 from
Turbo is good but pricey
Product relatively easy to use, great at walking customer thru filing your taxes.
Date published: 2022-04-17
Rated 3 out of 5 by
Boemelaar from
TurboTax Cumbersome
Not enough links to institurions to electronically connect to get forms. To difficult to review froms when making corrections. Crytpo transactions not explained well and worksheets not logical
Date published: 2022-04-17
Rated 4 out of 5 by
Patty 62 from
TurboTax is good
I wish the questions were a little bit more simpler
Date published: 2022-04-17
Rated 4 out of 5 by
BigBubba15 from
Turbo Tax is pretty good
Seems easy except for importing from financial institutions, which creates confusion where you have the same institutions from the previous year. Also, scanned docs had omissions.
Date published: 2022-04-17
Rated 5 out of 5 by
Carol105 from
I Always use Turbo Tax with Confidence
New house purchase - all I have to do is answer questions online, and turbo tax gives me all appropriate tips for getting the best tax review. This year my filing was free.
Date published: 2022-04-17
Rated 3 out of 5 by
G1Simp from
Good But Could Use Some Tweeks
Most items work fine 199A is a much different story and not answered using TT Home and Business by itself. Additionally, trying to e-file multiple states is expensive through TT. You are better off just using the state systems to file or print and mail. All basic tax filing info works great!
Date published: 2022-04-17
Rated 5 out of 5 by
AMTailor from
They are quick and Easy- turbotax online
Since filing with turbo tax since becoming a independent, though it is a scary process, turbo tax makes it painless. I paid once for the max service when I first did my taxes and I don't regret it but I haven't used the advance services since. The basic services works just fine for me and my simple-ish life. I love that they stay in communication with me to remind me or offers and when to file. During the process, the service is thorough and my information stay in my account and I have gotten GREAT refunds!
Date published: 2022-04-17
Rated 5 out of 5 by
ScottydaViking from
Easy Returns
Easy to navigate and full of helpful information make tax time relatively painless. Account recovery is not as easy, however.
All TurboTax® Offerings Reviews - Page 8139
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Carroll 45 from
Turbo Tax waited till the very end to totally fail
After working on my taxes for about 9 hours a day for two days in a row, I got to the part of paying my taxes. They were a LOT more than I expected and I was given a choice for the federal taxes to pay by credit card or by debit or by check. After about 2 hours of scrounging up enough money, I was able to pay the Federal with direct debit. Then CT was to give a bit back, so no worries. Then MI and MA I owed a small amount which I now had to pay by credit card because I had zero money left in my bank account. So sorry. CANNOT DO THAT WITH TURBO TAX!!! also, after talking with a live operator, I was told that they could not process my Federal tax which I had done and paid for and also direct debited until I paid the other two states with dircct deposit or check... neither of which I had the funds to do, Their answer was to pay for "TurboTax Live" or something, and then ask them if there was a solution-- but she really did not think there was any alternative to just doing it by hand, forfeiting the funds I had alrady paid to Turbo Tax, and paying the states by credit card online. I cannot believe this happened to me!!!
Date published: 2022-04-17
Rated 5 out of 5 by
Skye Isle from
Excellent
The software was easy and quick to use. I hope to use it next year as well.
Date published: 2022-04-17
Rated 4 out of 5 by
JJ 2319 from
Turbo is good but pricey
Product relatively easy to use, great at walking customer thru filing your taxes.
Date published: 2022-04-17
Rated 3 out of 5 by
Boemelaar from
TurboTax Cumbersome
Not enough links to institurions to electronically connect to get forms. To difficult to review froms when making corrections. Crytpo transactions not explained well and worksheets not logical
Date published: 2022-04-17
Rated 4 out of 5 by
Patty 62 from
TurboTax is good
I wish the questions were a little bit more simpler
Date published: 2022-04-17
Rated 4 out of 5 by
BigBubba15 from
Turbo Tax is pretty good
Seems easy except for importing from financial institutions, which creates confusion where you have the same institutions from the previous year. Also, scanned docs had omissions.
Date published: 2022-04-17
Rated 5 out of 5 by
Carol105 from
I Always use Turbo Tax with Confidence
New house purchase - all I have to do is answer questions online, and turbo tax gives me all appropriate tips for getting the best tax review. This year my filing was free.
Date published: 2022-04-17
Rated 3 out of 5 by
G1Simp from
Good But Could Use Some Tweeks
Most items work fine 199A is a much different story and not answered using TT Home and Business by itself. Additionally, trying to e-file multiple states is expensive through TT. You are better off just using the state systems to file or print and mail. All basic tax filing info works great!
Date published: 2022-04-17
Rated 5 out of 5 by
AMTailor from
They are quick and Easy- turbotax online
Since filing with turbo tax since becoming a independent, though it is a scary process, turbo tax makes it painless. I paid once for the max service when I first did my taxes and I don't regret it but I haven't used the advance services since. The basic services works just fine for me and my simple-ish life. I love that they stay in communication with me to remind me or offers and when to file. During the process, the service is thorough and my information stay in my account and I have gotten GREAT refunds!
Date published: 2022-04-17
Rated 5 out of 5 by
ScottydaViking from
Easy Returns
Easy to navigate and full of helpful information make tax time relatively painless. Account recovery is not as easy, however.
All TurboTax® Offerings Reviews - Page 8139
Date published: 2022-04-17