TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good Customer Service Live Expert is perfect. I avoid 150 issues on box1B on 1099B form.
Date published: 2022-04-09
Rated 3 out of 5 by from Great unless you have K-1's, K-3's This software works well and I have used TurboTax for many years. For the K-1 reports he software is not helpful and confusing. There is an error on the summary for 1099-NEC in that it does not total up the income on the summary page. It is correct in the forms and submittal.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax helped us get it done Good experience with tax expert when we had a question. Really like the helpful tools to help with questions.
Date published: 2022-04-09
Rated 5 out of 5 by from 'Very Easy' as my friends told me! 2 friends recommended Turbo Tax. I would too. I will surely do this again next year.
Date published: 2022-04-09
Rated 5 out of 5 by from Once again TurboTax was awesome! As usual every year Turbo Tax took me by the hand step by step to fill up my refund, and at the end I requested the review by an specialist, Joy, reviewed and DONE!
Date published: 2022-04-09
Rated 4 out of 5 by from It would help to have more explanations of terms, I intended to file an extension. I prepared it but did not file it. In the end, although I reported I did not have an extension, the programa treated it as if I had file an extension. You need to fix this.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is very Expensive I like the Turbo Tax. They tell you it's free but, it is not. What I hate most is that they get you started for free and add more and more. I ended up paying $180 by the time I had completed my tax return. The customer is doing all the entries, and I don't understand why they charge so much. I am not saying it should be free. What I am saying is the price structure is not fair.
Date published: 2022-04-09
Rated 3 out of 5 by from Try finding the forms you need It is like TurboTax is trying to make it hard for people to find where to enter the tax forms they know they need. This is especially true when forms are not yet available. I understand that not all forms are available in Jan but Turbo tax can ask the questions and provide placeholders for users to return when forms are ready. It is frustrating scouring the internet for what could be readily available.
Date published: 2022-04-09
Rated 3 out of 5 by from Every year frustration! I like the ease of TurboTax but every year I access via my credit union and it says I will get a $15 discount and I have NEVER received it. That makes it extremely frustrating. And then because of one item it forces me to use the Deluxe version and pay so much more. I mean, I entered in one dollar amount for a 1099 and it cost me $54, this ridiculous. I plan to seek other options next year because this frustration happens ever year.
Date published: 2022-04-09
Rated 4 out of 5 by from great very happy that i came back very easy to use. i will be back next year
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 8135
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Customer Service Live Expert is perfect. I avoid 150 issues on box1B on 1099B form.
Date published: 2022-04-09
Rated 3 out of 5 by from Great unless you have K-1's, K-3's This software works well and I have used TurboTax for many years. For the K-1 reports he software is not helpful and confusing. There is an error on the summary for 1099-NEC in that it does not total up the income on the summary page. It is correct in the forms and submittal.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax helped us get it done Good experience with tax expert when we had a question. Really like the helpful tools to help with questions.
Date published: 2022-04-09
Rated 5 out of 5 by from 'Very Easy' as my friends told me! 2 friends recommended Turbo Tax. I would too. I will surely do this again next year.
Date published: 2022-04-09
Rated 5 out of 5 by from Once again TurboTax was awesome! As usual every year Turbo Tax took me by the hand step by step to fill up my refund, and at the end I requested the review by an specialist, Joy, reviewed and DONE!
Date published: 2022-04-09
Rated 4 out of 5 by from It would help to have more explanations of terms, I intended to file an extension. I prepared it but did not file it. In the end, although I reported I did not have an extension, the programa treated it as if I had file an extension. You need to fix this.
Date published: 2022-04-09
Rated 4 out of 5 by from Turbo Tax is very Expensive I like the Turbo Tax. They tell you it's free but, it is not. What I hate most is that they get you started for free and add more and more. I ended up paying $180 by the time I had completed my tax return. The customer is doing all the entries, and I don't understand why they charge so much. I am not saying it should be free. What I am saying is the price structure is not fair.
Date published: 2022-04-09
Rated 3 out of 5 by from Try finding the forms you need It is like TurboTax is trying to make it hard for people to find where to enter the tax forms they know they need. This is especially true when forms are not yet available. I understand that not all forms are available in Jan but Turbo tax can ask the questions and provide placeholders for users to return when forms are ready. It is frustrating scouring the internet for what could be readily available.
Date published: 2022-04-09
Rated 3 out of 5 by from Every year frustration! I like the ease of TurboTax but every year I access via my credit union and it says I will get a $15 discount and I have NEVER received it. That makes it extremely frustrating. And then because of one item it forces me to use the Deluxe version and pay so much more. I mean, I entered in one dollar amount for a 1099 and it cost me $54, this ridiculous. I plan to seek other options next year because this frustration happens ever year.
Date published: 2022-04-09
Rated 4 out of 5 by from great very happy that i came back very easy to use. i will be back next year
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 8135