TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Turbo Tax Delux CD is not all that easy to use. There seems to be no way you can skip looking for updates when you were just curious or just inquiring. You need a button that first asks if you want to skip the updates. The software in past years provided Form 1040 ES (next year's Estimated Tax form). I could not find this feature in my version of the software. The form is also not included in the forms menu list. It's no big deal to print the form from irs.gov, but it's one extra item to think about doing. At the very least Turbo Tax should steer you to this website. I have been using Turbo Tax for some 20 years and found the 2020 version to be very confusing to use. In your desire to simplify the tax filing process you may have made it more confusing to use.
Date published: 2021-03-04
Rated 3 out of 5 by from More trouble then in the past. More trouble then last year. I had a major problem trying to get the updates to down load.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is PERFECT for first time tax filers! This year was my first year filing for taxes by myself and all I needed was my W2's and a bit of basic information. I was done in less than an hour. I will absolutely be using Turbo Tax every time now.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo tax was easy! The entire process was easy to understand! Will use again next year!
Date published: 2021-03-04
Rated 4 out of 5 by from Easy Peasy TurboTax is a wonderful tool. It is easy to understand, and they do all the hard stuff for you. The explanations are fantastic and make me feel good about doing my taxes on my own.
Date published: 2021-03-04
Rated 5 out of 5 by from Love it So easy to use and very helpful. I love filling my taxes with Turbo Tax every year.
Date published: 2021-03-04
Rated 5 out of 5 by from Takes anxiety out of filing! I love having all the right forms selected for me, recommendations for choices of filing/signatures/refund type, access to live help when iIdon't understand.
Date published: 2021-03-04
Rated 5 out of 5 by from Love Turbo Tax! Very helpful when asked. Pops very helpful. Unemployment was new to me.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax greatly simplifies the filing process I continue to be pleased with Turbo Tax. It takes much of the effort of filing away. My one issue for 2020 is that the instructions for entering a Backdoor ROTH IRA contributions were more obscure this year than in 2019.
Date published: 2021-03-04
Rated 5 out of 5 by from Christina at Turbotax is excellent Christina was the person who helped me accurately file my taxes. She was very professional and knows exactly how to guide people in the right direction. She is a crucial employee at TurboTax for all of it's success.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax Delux CD is not all that easy to use. There seems to be no way you can skip looking for updates when you were just curious or just inquiring. You need a button that first asks if you want to skip the updates. The software in past years provided Form 1040 ES (next year's Estimated Tax form). I could not find this feature in my version of the software. The form is also not included in the forms menu list. It's no big deal to print the form from irs.gov, but it's one extra item to think about doing. At the very least Turbo Tax should steer you to this website. I have been using Turbo Tax for some 20 years and found the 2020 version to be very confusing to use. In your desire to simplify the tax filing process you may have made it more confusing to use.
Date published: 2021-03-04
Rated 3 out of 5 by from More trouble then in the past. More trouble then last year. I had a major problem trying to get the updates to down load.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is PERFECT for first time tax filers! This year was my first year filing for taxes by myself and all I needed was my W2's and a bit of basic information. I was done in less than an hour. I will absolutely be using Turbo Tax every time now.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo tax was easy! The entire process was easy to understand! Will use again next year!
Date published: 2021-03-04
Rated 4 out of 5 by from Easy Peasy TurboTax is a wonderful tool. It is easy to understand, and they do all the hard stuff for you. The explanations are fantastic and make me feel good about doing my taxes on my own.
Date published: 2021-03-04
Rated 5 out of 5 by from Love it So easy to use and very helpful. I love filling my taxes with Turbo Tax every year.
Date published: 2021-03-04
Rated 5 out of 5 by from Takes anxiety out of filing! I love having all the right forms selected for me, recommendations for choices of filing/signatures/refund type, access to live help when iIdon't understand.
Date published: 2021-03-04
Rated 5 out of 5 by from Love Turbo Tax! Very helpful when asked. Pops very helpful. Unemployment was new to me.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax greatly simplifies the filing process I continue to be pleased with Turbo Tax. It takes much of the effort of filing away. My one issue for 2020 is that the instructions for entering a Backdoor ROTH IRA contributions were more obscure this year than in 2019.
Date published: 2021-03-04
Rated 5 out of 5 by from Christina at Turbotax is excellent Christina was the person who helped me accurately file my taxes. She was very professional and knows exactly how to guide people in the right direction. She is a crucial employee at TurboTax for all of it's success.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 8133